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Salesforce Sales Cloud vs Freshdesk

Salesforce Sales Cloud vs Freshdesk

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Overall Rating
4.5 (3322)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.4 / 5
Customer Support
4.1 / 5
4.5 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
October 3, 2024
September 24, 2024
Pros/Cons
  • Pros

  • It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.
  • My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.
  • Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.
  • Cons

  • It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
  • I hate that I have to refresh every thing but I'll deal with it for some of the other options.
  • There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
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  • Pros

  • Freshdesk has been a comprehensive and intuitive help desk solution for our organization. We have been impressed with its automation and reporting capabilities, as well as its user-friendly interface.
  • It has a really reliable interface and offers the best solutions for customer service. Fresdesk also has a possibility to manage several features like active cont.
  • Best customer service and dedicated agents, that's the best thing about Freshdesk. It helps you to manage multiple channels from a single dashboard.
  • Cons

  • We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.
  • With their continued lack of responsiveness we cancelled our account after using the service for about a year.
  • The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Read all user reviews
Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

156 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos