--- title: "Salesforce Sales Cloud vs Freshsales - 2026 Comparison - Software Advice" description: "Salesforce Sales Cloud vs Freshsales - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/compare/2764-Salesforce/vs/113796-Freshsales/" page_type: "comparison" language: "en" publication_date: "2026-11-04" --- [Home](https://www.softwareadvice.com/) / [Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/) / Salesforce Sales Cloud vs Freshsales Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 4, 2026 # Salesforce Sales Cloud vs. Freshsales: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 4, 2026 # Salesforce Sales Cloud vs. Freshsales: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/2764-Salesforce/) [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Starting Price $25.00per month Free trial: Available Free version: Not available Pros: - Sales Management - Customer Support Cons: - Pricing - Training and Learning Curve Who uses Salesforce Sales Cloud Based on 19024 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Professional Services (12%) and Finance & Accounting (8%) - Top use cases: CRM (8%), Sales Tracking (5%) and Account Management (4%) 71% of users recommend this product [](https://www.softwareadvice.com/product/113796-Freshsales/) [Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/) 4.5 [(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Starting Price $11.00per month Free trial: Available Free version: Available Pros: - User Interface - Sales and Customer Management Cons: - Account Management - Email Integration Who uses Freshsales Based on 623 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (29%), Professional Services (15%) and Retail, Consumer Goods & Services (8%) - Top use cases: CRM (17%), Sales Tracking (9%) and Lead Management (9%) 82% of users recommend this product [](https://www.softwareadvice.com/product/2764-Salesforce/) Salesforce Sales Cloud 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) [](https://www.softwareadvice.com/product/113796-Freshsales/) Freshsales 4.5 [(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) + Add product Add product ## Salesforce Sales Cloud vs Freshsales: At a glance * * * Product ratings at a glance | | Salesforce Sales Cloud | Freshsales | | --- | --- | --- | | Overall rating | 4.4
19,024 reviews | 4.5
623 reviews | | Ease of use | 4.0 | 4.4 | | Value for money | 4.0 | 4.4 | | Functionality | 4.4 | 4.4 | | Customer support | 4.1 | 4.4 | | Ease of deployment | 4.1 | 4.0 | Best in comparison Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 19,647 reviews from Contact Management * * * Calendar Management N/A Email Management 4.2 Quotes/Estimates 4.0 Reporting/Analytics 4.4 Sales Pipeline Management 4.5 Segmentation 4.1 - AI/Machine Learning: 4.9 - Progress Tracking: 4.9 - Sales Activity Management: 4.7 - Engagement Tracking: 4.7 - Customer History: 4.7 - Real-Time Data: 4.7 - Calendar Sync: 4.7 - For Sales Teams/Organizations: 4.7 - Real-Time Reporting: 4.6 - Real-Time Analytics: 4.6 - CRM: 4.6 - Customer Database: 4.6 - Batch Processing: 4.6 - Lead Distribution: 4.6 - Support Ticket Management: 4.6 - Template Management: 4.6 - Shared Contacts: 4.6 - Assignment Management: 4.6 - Customizable Branding: 4.6 - Customer Segmentation: 4.6 - Reporting & Statistics: 4.6 - Contact Database: 4.6 - Activity Tracking: 4.6 - Client Management: 4.5 - Inbox Management: 4.5 - Activity Dashboard: 4.5 - Performance Management: 4.5 - Task Scheduling: 4.5 - Web-based Deployment: 4.5 - Real-Time Notifications: 4.5 - Call Logging: 4.5 - Landing Pages/Web Forms: 4.5 - Customer Portal: 4.5 - Budgeting/Forecasting: 4.5 - Data Security: 4.5 - Project Management: 4.5 - Commenting/Notes: 4.5 - Performance Metrics: 4.5 - Data Visualization: 4.5 - Sales Pipeline Management: 4.5 - Contact Management: 4.5 - Client Tracking: 4.5 - Lead Capture: 4.5 - Pipeline Management: 4.5 - Dashboard: 4.5 - Search/Filter: 4.4 - Workflow Management: 4.4 - API: 4.4 - Customizable Reports: 4.4 - Estimating: 4.4 - Reporting/Analytics: 4.4 - Data Management: 4.4 - Appointment Scheduling: 4.4 - Lead Segmentation: 4.4 - Lead Management: 4.4 - Email Templates: 4.4 - Sales Reports: 4.4 - Task Management: 4.4 - Document Management: 4.4 - Call Center Management: 4.4 - Customizable Fields: 4.4 - Data Import/Export: 4.4 - Third-Party Integrations: 4.4 - Call Recording: 4.4 - Access Controls/Permissions: 4.4 - Scheduling: 4.4 - Prospecting Tools: 4.4 - Catalog Management: 4.4 - Territory Management: 4.3 - Knowledge Base Management: 4.3 - Customizable Templates: 4.3 - Sales Trend Analysis: 4.3 - Lead Nurturing: 4.3 - Interaction Tracking: 4.3 - Knowledge Management: 4.3 - Reminders: 4.3 - Product Catalog: 4.3 - Referral Tracking: 4.3 - Campaign Management: 4.3 - Collaboration Tools: 4.3 - Alerts/Notifications: 4.3 - Self Service Portal: 4.3 - Forecasting: 4.3 - Live Chat: 4.3 - Electronic Signature: 4.3 - Commission Management: 4.2 - Lead Qualification: 4.2 - Document Storage: 4.2 - Email Management: 4.2 - Employee Management: 4.2 - Key Performance Indicators: 4.2 - Project Time Tracking: 4.2 - Lead Scoring: 4.1 - Opportunity Management: 4.1 - Email Marketing: 4.1 - Calendar/Reminder System: 4.1 - Auto-Dialer: 4.1 - Predictive Analytics: 4.1 - Lead Generation: 4.1 - Segmentation: 4.1 - Marketing Automation: 4.1 - Financial Management: 4.1 - Quotes/Estimates: 4.0 - Internal Chat Integration: 4.0 - Mobile Access: 4.0 - Social Media Integration: 4.0 - Training Management: 4.0 - Contract/License Management: 3.9 - For Startups: 3.8 - Mobile App: 3.8 - Meeting Management: 3.8 - For AEC Industry: 3.7 Calendar Management 3.8 Email Management 3.6 Quotes/Estimates N/A Reporting/Analytics 3.6 Sales Pipeline Management 4.2 Segmentation 3.7 - Pipeline Management: 4.7 - CRM: 4.4 - List Management: 4.3 - Contact Database: 4.3 - Customizable Fields: 4.3 - Email Marketing: 4.3 - Sales Pipeline Management: 4.2 - Contact Management: 4.2 - Customer Database: 4.1 - Lead Management: 4.1 - Lead Capture: 4.0 - Task Management: 4.0 - Search/Filter: 4.0 - Activity Dashboard: 4.0 - Calendar/Reminder System: 3.8 - Interaction Tracking: 3.7 - Lead Qualification: 3.7 - Data Import/Export: 3.7 - Reporting/Analytics: 3.6 - Email Management: 3.6 - Document Storage: 3.4 - Marketing Automation: 3.3 - Workflow Management: 3.3 - Mobile Access: 3.1 ### Wondering if these products fit your needs? 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LexiAdvisor for 8 years ## Integrations * * * [ BoxIntegration rated 4.3 from 20 reviews ](https://www.softwareadvice.com/cms/box-profile/)[ DropboxIntegration rated 4.4 from 32 reviews ](https://www.softwareadvice.com/file-sharing/dropbox-profile/)[ YeswareNot enough reviews ](https://www.softwareadvice.com/marketing/yesware-profile/) - Eventbrite - Smartsheet - GoTo Meeting - Evernote Teams - Expensify - SurveyMonkey - Five9 - Birdeye - Crowdstack Pro - QuickBooks Online - Professional Services Cloud - Webinato - Zapier - ClearSlide - Litmos - Salesloft - Outreach - Slack - HubSpot Marketing Hub - Microsoft Outlook - Gong - Tableau - Conga Composer - Docusign - GTM Workspace - Powered by ZoomInfo - WordPress - Google Workspace - Salesforce Marketing Cloud [ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/)[ AircallNot enough reviews ](https://www.softwareadvice.com/call-center/aircall-profile/)[ Microsoft Power BINot enough reviews ](https://www.softwareadvice.com/bi/microsoft-power-bi-profile/) - Slack ## Reviews * * * Positive review: Suhaiv S. Salesforce Developer Information Technology and Services, 11-50 employees "Real time reporting and dashboard make it easy to monitor sales performance while the mobile app allows access to important information from anywhere. Although there is a learning curve in the beginning the platform deliver significant value once it is properly configured." Jul 13, 2026 Negative review: Lucas B. Gerente de negócios Banking, 1001-5000 employees "Additionally, the learning curve is exceptionally steep for new users, and the platform highly depends on a dedicated administrator for any minor customization, which slows down agility." Jun 30, 2026 Positive review: Lucas B. Gerente de negócios Banking, 1001-5000 employees "The ability to centralize all interactions, track communication histories, and customize pipelines to fit complex relationship models is incredibly powerful." Jun 30, 2026 Negative review: LW Lillian W. Sr Analyst, Commissions Security and Investigations, 1001-5000 employees "That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system." Feb 12, 2026 Positive review: JP Jonathan P. Digital Content Specialist Education Management, 201-500 employees "Dashboard is easily customizable which provides me complete visibility of sales and the automation reduces a lot of manual work and saves my energy and time." Jun 6, 2026 Negative review: RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness, 51-200 employees "Salesforce may feel overwhelming and expensive compared to simpler dental CRMs. If implementing for front of house staff, it can be overwhelming to train and add this piece of software to staff who already juggle phones, scheduling, insurance, and patient interactions." Nov 30, 2025 [Read all reviews](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Positive review: Gary A W. Founder CEO Apparel & Fashion, 2-10 employees "Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup." Aug 18, 2026 Negative review: VR Verified Reviewer Operations Manager Hospitality, 2-10 employees "Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't." Feb 26, 2026 Positive review: RW Ruzan W. It Accounting, 11-50 employees "Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process." Oct 1, 2024 Negative review: VR Verified Reviewer Operations Manager Hospitality, 2-10 employees "I was furious and it's not mentioned anywhere in their marketing literature" Feb 26, 2026 Positive review: CARLOS RODOLFO V. tic Computer Hardware, 2-10 employees "For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time." Dec 5, 2023 Negative review: SI Syed I. IT Business Partner Logistics and Supply Chain, 201-500 employees "reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards." Mar 30, 2024 [Read all reviews](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) ## Customer support * * * Salesforce Sales Cloud Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Not available Chat: Available Freshsales Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available ## Training options * * * Salesforce Sales Cloud In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available Freshsales In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [HubSpot CRM vs Salesforce Sales Cloud](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/2764-Salesforce/)[HubSpot CRM vs Freshsales](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/113796-Freshsales/)