Salesforce Sales Cloud vs FranConnect
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.2 / 5
Value for Money
4 / 5
4.2 / 5
Customer Support
4.1 / 5
4.5 / 5
Functionality
4.4 / 5
4.1 / 5
Last Review Written
October 3, 2024
November 22, 2023
Pros/Cons
Pros
- It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.
- My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.
- Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- I hate that I have to refresh every thing but I'll deal with it for some of the other options.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
Pros
- Fantastic development of the modules that were necessary for our company, great support and training.
- The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features.
- The software is easy to use, navigate, integrate with operations. Good dashboard which is user-friendly since it can be customized into more attractive and easy to understand patterns.
Cons
- Poor, or below poor, if that's even a category of classification.
- Honestly, I hate most of it. The platform moves so slowly, doesn't load properly, and glitches all the time.
- The inability to personalize it more according to brand.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
163 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
