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Salesforce Sales Cloud vs Bigin by Zoho CRM

Salesforce Sales Cloud vs Bigin by Zoho CRM

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Overall Rating
4.7 (543)
Ease-of-Use
4 / 5
4.7 / 5
Value for Money
4 / 5
4.7 / 5
Customer Support
4.1 / 5
4.5 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
October 28, 2024
October 23, 2024
Pros/Cons
  • Pros

  • It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.
  • My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.
  • Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.
  • Cons

  • It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
  • I hate that I have to refresh every thing but I'll deal with it for some of the other options.
  • There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
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  • Pros

  • It seems that you like the neat and clean interface of this CRM system. It's great to hear that you find the user interface appealing and user-friendly.
  • We are very pleased with the simplicity and clarity with which Bigin now accompanies our daily work.
  • What I like most about this software is its ease of use. Which is very straight forward and Deal focused.
  • Cons

  • Lost Email tracking functionality Lost Email tracking functionality.
  • Its inability to link to a few things we needed the integrations to do.
  • They were all a small businesses owner. It takes no time to setup and learn how it works.
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Pricing Range
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Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

142 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos