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Salesforce Sales Cloud vs EngageBay CRM

Salesforce Sales Cloud vs EngageBay CRM

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Overall Rating
4.7 (836)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.7 / 5
Customer Support
4.1 / 5
4.8 / 5
Functionality
4.4 / 5
4.6 / 5
Last Review Written
November 7, 2024
October 31, 2024
Pros/Cons
  • Pros

  • It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.
  • My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.
  • Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.
  • Cons

  • It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
  • I hate that I have to refresh every thing but I'll deal with it for some of the other options.
  • There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
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  • Pros

  • Their Customer support is on point. They reached us super fast and helped us understand the products and to find out if is a good fit or not.
  • Overall a good range of features and mostly intuitive user interface. The support quality and engagement is really appreciated especially when you hit a bottleneck and need someone to help.
  • Super helpful whenever we have a question or issue with our automations, sequences and any other need for support, we know we can count on [SENSITIVE CONTENT] & his team to save the day.
  • Cons

  • It made no sense that they rather lose a customer totally than provide a discount so that to me suggested bad business and support in the future.
  • It’s hard to edit email Templates and landing pages.
  • As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned.
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Pricing Range
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Product Demo & Screenshots
Product Demo
Product Screenshot
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

160 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos