---
title: "GoTo Connect vs Ultatel Cloud Business Phone System - 2026 Comparison - Software Advice"
description: "GoTo Connect vs Ultatel Cloud Business Phone System - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/227125-clarity-business-phone-system/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-03"
---
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GoTo Connect vs Ultatel Cloud Business Phone System
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Updated November 3, 2026
# GoTo Connect vs. Ultatel Cloud Business Phone System: 2026 Comparison
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Updated November 3, 2026
# GoTo Connect vs. Ultatel Cloud Business Phone System: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/product/2766-GoTo-Connect/)
[GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/)
4.5
[(671)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/)
Starting Price
Not provided by vendor
Free trial: Available
Free version: Not available
Pros:
- Customer Support
- Phone System
Cons:
- Internet Connection Issues
- Billing Issues
Who uses GoTo Connect
Based on 671 reviews
- Popular among: Small businesses
- Most common industries: Finance & Accounting (15%), Professional Services (13%) and Health & Medicine (12%)
- Top use cases: Remote Work (5%), Telephony (4%) and Audio Conferencing (4%)
82% of users recommend this product
[](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)
[Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)
4.7
[(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)
Starting Price
$18.00per month
Free trial: Available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Ultatel Cloud Business Phone System
Based on 41 reviews
- Top use case: Business Phone Systems (73%)
93% of users recommend this product
[](https://www.softwareadvice.com/product/2766-GoTo-Connect/)
GoTo Connect
4.5
[(671)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/)
[](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)
Ultatel Cloud Business Phone System
4.7
[(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)
+
Add product
Add product
## GoTo Connect vs Ultatel Cloud Business Phone System: At a glance
* * *
Product ratings at a glance
| | GoTo Connect | Ultatel Cloud Business Phone System |
| --- | --- | --- |
| Overall rating | 4.5
671 reviews | 4.7
41 reviews |
| Ease of use | 4.4 | 4.6 |
| Value for money | 4.4 | 4.8 |
| Functionality | 4.5 | 4.6 |
| Customer support | 4.5 | 4.9 |
| Ease of deployment | 4.0 | 4.7 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 712 reviews from Call Recording
* * *
Automated Attendant
N/A
Call Logging
N/A
Call Monitoring
4.4
Call Recording
4.7
Call Routing
4.3
Caller ID
4.3
- Call Recording: 4.7
- Call Center Management: 4.6
- Online Voice Transmission: 4.6
- Call Logging: 4.4
- Computer Telephony Integration: 4.4
- Recording: 4.4
- Screen Sharing: 4.4
- Mobile Access: 4.4
- Remote Access/Control: 4.4
- Call Monitoring: 4.4
- Call Conferencing: 4.3
- Caller ID: 4.3
- Two Way Audio & Video: 4.3
- Real-Time Chat: 4.3
- Access Controls/Permissions: 4.3
- Call Routing: 4.3
- Voice Mail: 4.3
- Video Conferencing: 4.3
- VoIP Connection: 4.2
- File Sharing: 4.0
- Audio Calls: 4.0
- Meeting Management: 4.0
- Automatic Call Distribution: 3.9
- Collaboration Tools: 3.8
- Alerts/Notifications: 3.7
- Third-Party Integrations: 3.7
- Call Scheduling: 3.6
- Live Chat: 3.5
- Queue Management: 3.5
Automated Attendant
4.3
Call Logging
4.1
Call Monitoring
4.6
Call Recording
4.6
Call Routing
4.5
Caller ID
N/A
- VoIP Connection: 4.6
- Mobile Access: 4.6
- Call Monitoring: 4.6
- Voice Mail: 4.6
- Call Recording: 4.6
- IVR: 4.5
- Call Routing: 4.5
- Caller ID: 4.5
- Video Conferencing: 4.4
- Alerts/Notifications: 4.4
- Call Transfer: 4.2
- Call Logging: 4.1
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
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## Integrations
* * *
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Zendesk SuiteNot enough reviews
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- Salesforce Starter
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## Reviews
* * *
Positive review:
GD
Gianna D.
Accounting and Finance
Restaurants, 51-200 employees
"The software is very easy and quick to implement and is suitable for various call center functions in customer interaction, such as customer support, but can also be used in sales or marketing."
Aug 23, 2026
Negative review:
GD
Gianna D.
Accounting and Finance
Restaurants, 51-200 employees
"Firstly, calls sometimes fail to connect."
Aug 23, 2026
Positive review:
OP
Oliver P.
CFO
Pharmaceuticals, 1001-5000 employees
"Offers the essential functions we need in our business context and also provides exciting features we haven't used before."
Jun 6, 2026
Negative review:
VR
Verified Reviewer
Owner
Consumer Services, 11-50 employees
"We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over."
Mar 30, 2026
Positive review:
DS
David S.
President
Business Supplies and Equipment, 2-10 employees
"Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play."
Jan 16, 2026
Negative review:
MH
Makaiya H.
Service and Construction Admin
Construction, 11-50 employees
"The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts."
May 20, 2025
[Read all reviews](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/)
Positive review:
DC
David C.
Director and VP
Electrical/Electronic Manufacturing, 11-50 employees
"Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable."
Jan 8, 2025
Negative review:
MM
Melisa M.
Development Director
E-Learning, 2-10 employees
"Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number."
Nov 15, 2023
Positive review:
MM
Mishelle M.
Project Manager
Financial Services, 51-200 employees
"Their website it user friendly and their customer service is knowledgeable."
Dec 5, 2024
Negative review:
LM
Laura M.
Director of Administration
Non-Profit Organization Management, 11-50 employees
"I don't know what they do for training, but I wish I could bottle it up!"
Sep 27, 2022
Positive review:
KP
Kremena P.
IT
Education Management, 51-200 employees
"It is a great addition to what we have been looking to get from Ultatel, we can run reports and have calls recorded for training or reviews."
Oct 26, 2022
[Read all reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)
## Customer support
* * *
GoTo Connect
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Ultatel Cloud Business Phone System
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
GoTo Connect
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Ultatel Cloud Business Phone System
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
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