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Insight vs Rain POS

Insight vs Rain POS

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Overall Rating
4.4 (137)
4.1 (135)
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.3 / 5
4 / 5
Customer Support
4.6 / 5
4.1 / 5
Functionality
4.2 / 5
3.9 / 5
Last Review Written
August 10, 2023
January 10, 2025
Pros/Cons
  • Pros

  • I've had this program since their beginning, love how they've grown with our changing industry. Great for tracking, goal setting and we love the mobile app.
  • The rest of the software and reports are really robust. There are things I could knit-pick about, but for the money, it's a really great value and it does a great job.
  • It is very reliable and the customer service is excellent. I use the cloud version with online booking being one of the many benefits.
  • Cons

  • It is disappointing to have to continue to pay more each time we are ready to add a new feature.
  • I joined insight 6 months ago and have had nothing but problems with this company. They never answer their phones, and when they do they seem not very interested in sorting any of your problems out.
  • Now I am told that will never happen because of the platform it was built in. Basically your sales department lied to be to get the sale.
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  • Pros

  • Overall, the experience has been very good. Implementation was easy and the support was excellent.
  • In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price.
  • M very happy overall and customer service/support are very good - the tech folks are knowledgeable, patient and kind.
  • Cons

  • Label printing is terrible. No dimension option for shipping calculations.
  • The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder.
  • I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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25 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos