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IFS Cloud vs Freshdesk

IFS Cloud vs Freshdesk

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Overall Rating
3.9 (30)
4.5 (3374)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.4 / 5
4.4 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4 / 5
4.3 / 5
Last Review Written
April 2, 2024
February 6, 2025
Pros/Cons
  • Pros

  • This solution really brought us some challenges but opportunities as well, we are currently evaluating its permanence in the company, so far so good.
  • It runs great for end-users, lean process, best technology and a powerful CRM and MRP.
  • It is a solid system with a very powerful functionality and can be tailored to fit to almost any business environment.
  • Cons

  • Another big disadvantage is the lack of a large online, open community.
  • The most trouble I had is searching for past data.
  • Like many ERPs, the user interface has lots of things that users will ignore or IT has to hide. If you have a weird process that isn't the norm in the industry, it will take more work to implement it.
Read all user reviews
  • Pros

  • Freshdesk has been a comprehensive and intuitive help desk solution for our organization. We have been impressed with its automation and reporting capabilities, as well as its user-friendly interface.
  • It has a really reliable interface and offers the best solutions for customer service. Fresdesk also has a possibility to manage several features like active cont.
  • Best customer service and dedicated agents, that's the best thing about Freshdesk. It helps you to manage multiple channels from a single dashboard.
  • Cons

  • We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.
  • With their continued lack of responsiveness we cancelled our account after using the service for about a year.
  • The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Read all user reviews
Pricing Range
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Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

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FrontRunners

2024

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos