VMware Horizon vs Contact Center as a Service (CCaaS)
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
3.9 / 5
Value for Money
4.1 / 5
3.8 / 5
Customer Support
4 / 5
4.1 / 5
Functionality
4.4 / 5
3.9 / 5
Last Review Written
May 10, 2024
March 1, 2024
Pros/Cons
Pros
- The features to display and virtualize a desktop enviironment is very important, the control features with management is very good and intitutive.
- For working from remote it is a great tool for any network engineer. Displaying a virtual desktop in from of you and operating it at ease is its biggest feature.
- VSphere management tools are the best in the business. Support is responsive and extremely knowledgeable, and it just works.
Cons
- The negative point is that the VDI connection can easily drop if you have internet connection problems.
- Any hiccup in connection and there's no "trying to reconnect" you drop the whole session and have to do a sign in process again.
- Its just sometime, it fail to load apps and require a restart. Switching between apps can be slow.
Pros
- It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.
- We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.
- This company is very easy to work with. Response times are almost immediate and they are great at follow up.
Cons
- The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use.
- We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.
- They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
