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Patriot Payroll vs Gusto

Patriot Payroll vs Gusto

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Overall Rating
4.8 (3500)
4.6 (3998)
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.8 / 5
4.4 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
November 7, 2024
November 6, 2024
Pros/Cons
  • Pros

  • Easy to use, great price, and an easy to reach, helpful, friendly customer service department.
  • The ease of use of this software is outstanding. With previous company's I had to have help setting it up and had to call to get help with questions about how to do basic tasks.
  • Compared to some of the bigger names out there in the accounting world, Patriot does it all at an amazing price point, with a super easy interface, and excellent customer support.
  • Cons

  • When I started using the service was a little bit hard to understand because you need to explore by yourself the software and I was scared to make a mistake.
  • I hated the lack of reports, unable to change paydate if date has passed, lack of free support, documentation, videos, customized reports.
  • You need 4 full business days before an actual pay, so: if I run payroll after noon on Monday, it's a problem; If there is a holiday in the week, it's a problem.
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  • Pros

  • The design and UI is super cute. It feels like a fresh addition to what can be a stodgy part of a business--HR.
  • The product is perfect and easy to use for those who are busy but want to eat and maintain a fun, healthy life. The quality of product and their effect to be environmentally friendly is awesome.
  • Being able to administer our benefits from our payroll platform has been invaluable. Customer service is super responsive, system is easy to use, and flexible to meet out needs.
  • Cons

  • The problems continued into this year - anytime I had a problem, it consistently took waaaaaay to much time to get a response from someone who could actually fix my problem.
  • To make matter's worse they did not own the problem initially. It took a lot of screaming at front line people to have them understand that they made this mistake.
  • Even after having an account with the company, I was unable to log into the android version. I was confused to whether the app even had anything to do with the company.
Read all user reviews
Pricing Range
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$
$
$
$
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$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

5 Recommendations
6 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos