Shape vs EngageBay CRM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.5 / 5
Value for Money
4.7 / 5
4.7 / 5
Customer Support
4.7 / 5
4.8 / 5
Functionality
4.7 / 5
4.6 / 5
Last Review Written
June 6, 2024
September 25, 2024
Pros/Cons
Pros
- I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations. I love how everything from lead funnels to file sharing easily accessible.
- Shape Software is absolutely amazing. An important part of being a functional company is maintaining excellent communication and records.
- I love the easy means of communication to the borrower for items needed and if an item is declined or approved. The way that all the screens are laid out is very easy for all parties to follow along.
Cons
- Terrible customer service glitchy and eSignature is garbage.
- Absolutely the Worst Customer Support that exists in the industry.
- Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software.
Pros
- Their Customer support is on point. They reached us super fast and helped us understand the products and to find out if is a good fit or not.
- Overall a good range of features and mostly intuitive user interface. The support quality and engagement is really appreciated especially when you hit a bottleneck and need someone to help.
- Super helpful whenever we have a question or issue with our automations, sequences and any other need for support, we know we can count on [SENSITIVE CONTENT] & his team to save the day.
Cons
- It made no sense that they rather lose a customer totally than provide a discount so that to me suggested bad business and support in the future.
- It’s hard to edit email Templates and landing pages.
- As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
7 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
