Stripe vs Square Point of Sale
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.7 / 5
Value for Money
4.4 / 5
4.5 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 5, 2024
September 21, 2024
Pros/Cons
Pros
- Yeah ---- NEVER have I experienced this with Stripe. They have a beautiful online system, they have happy employees ---- that can only mean Stripe really knows how to stay in business.
- It is really good and fast, cheap commissions, good integrations. I recommended on most of the cases.
- Stripe has revolutionized how I handle guest payments. Its seamless integration, reliability, flexibility and security make it the perfect payment processing solution for my small business.
Cons
- Hello there, we are really frustrated and sad about Stripe cancelation fees and Stripe dispute method. We won't be working with them anymore.
- They don't fight at all for the business. If it is disputed, you'll end up losing money on the transaction.
- The thing that i hate the least about this is that you cannot get a live person on the phone and you have to deal with issues via their portal, cant manage disputes very well.
Pros
- They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.
- Like I've said from the beginning everything has been great and if I did have any questions customer service was more than happy to help me out.
- What I like best about Square is the flexibility, convenience and overall use of the Square POS. This is absolutely the best user friendly software for retail.
Cons
- I HATED the fact that the customer service was so terrible. There is no phone support, only email support and a lot of the time the responses are copy pasted with generic answers.
- There have been times where the customer was charged twice and times where the customer was never charged at all.
- Inventory management and reporting is lacking. Also, occasional account freezing due to suspected fraudulent activity.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
