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ZooM vs CloudBlue PSA

ZooM vs CloudBlue PSA

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Overall Rating
4.4 (63)
4.5 (23)
Ease-of-Use
4.4 / 5
4.3 / 5
Value for Money
4.4 / 5
4.3 / 5
Customer Support
4.3 / 5
4.6 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
April 8, 2024
July 22, 2022
Pros/Cons
  • Pros

  • It includes variety of features like account management, sales force automation, sales mapping, sales tracking etc. All this innovative features helps perfectly to boost sales.
  • ZooM can be very helpful for all kind of business or enterprise. Best part of ZooM are mentioned below.
  • It can track sales and automate at the same time with zoom. The service of this application is amazing like the customer signature feature is great.
  • Cons

  • At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost.
  • Sometimes the system fails for a while. Not compatible for macOS.
  • No control over the slides or going back to reviwe was was in the orientation or meeting. If you go to the commen box you can't see the screen.
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  • Pros

  • I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
  • Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
  • Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
  • Cons

  • The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
  • Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
  • On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
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Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos