ZooM vs Sugar Market
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4 / 5
Value for Money
4.4 / 5
3.9 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.4 / 5
3.9 / 5
Last Review Written
April 8, 2024
June 8, 2022
Pros/Cons
Pros
- It is a seamless integrated solution that manages interactions between customers, business partners and employees to help companies grow and succeed.
- It wasn't hard to set up the inventory or the invoices, which is great because you always want to share a duplicate with the client, all the data is right there. Customer signature feature is great.
- Experience was wonderful with zoom. Customer service was amazing and made it really easy if we had any questions.
Cons
- At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost.
- Sometimes the system fails for a while. Not compatible for macOS.
- No control over the slides or going back to reviwe was was in the orientation or meeting. If you go to the commen box you can't see the screen.
Pros
- Customer support is amazing, quick to respond and resolve questions and issues. The system has been great for us and allows us to take our marketing efforts to the next level.
- Overall, my experience has been very positive. We get great analytics out of this program, and great customer support.
- Great product and wonderful customer support team...their Salesfusion University class is amazing.
Cons
- There are sometimes lags and false information can be transferred from one campaign to another.
- Incremental changes to functionality as new updates are implemented can be confusing.
- Email platform and customer service pretty bad.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2021
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
