# ZIWO vs Dynamics 365 - 2026 Comparison - Software Advice > ZIWO vs Dynamics 365 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/compare/52205-ziwo/vs/106335-Dynamics-365 --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / ZIWO vs Dynamics 365 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # ZIWO vs. Dynamics 365: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # ZIWO vs. Dynamics 365: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/remote-work/ziwo-profile/) [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Starting Price $40.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ZIWO Based on 108 reviews - Popular among: Small businesses - Most common industries: Finance & Accounting (31%) and Retail, Consumer Goods & Services (30%) - Top use case: Call Center (44%) 90% of users recommend this product [](https://www.softwareadvice.com/product/106335-Dynamics-365/) [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Starting Price $50.00per month Free trial Free version Pros: - Integration with Microsoft Suite - Customer relationship management Cons: - High cost - Steep learning curve Who uses Dynamics 365 Based on 5825 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (19%), Professional Services (8%) and Retail, Consumer Goods & Services (8%) - Top use cases: CRM (10%), Business Management (10%) and Dashboard (5%) 68% of users recommend this product [](https://www.softwareadvice.com/remote-work/ziwo-profile/) ZIWO 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) [](https://www.softwareadvice.com/product/106335-Dynamics-365/) Dynamics 365 4.4 [(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 108 reviews Ease of use 4.7 Value for money 4.6 Customer support 4.7 Functionality 4.6 4.4 Based on 5,825 reviews Ease of use 4.1 Value for money 4.1 Customer support 4.2 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 5,933 reviews from Customer Service * * * Calendar Management N/A Call Logging 4.5 Call Monitoring 4.8 Call Recording 4.8 Call Routing 4.8 Caller ID 5.0 Calendar Management 4.5 Call Logging N/A Call Monitoring N/A Call Recording N/A Call Routing N/A Caller ID N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ FreshsalesNot enough reviews ](https://www.softwareadvice.com/product/113796-Freshsales/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) [ Microsoft ExcelIntegration rated 4.7 from 58 reviews ](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[ airSlate SignNowNot enough reviews ](https://www.softwareadvice.com/electronic-signature/signnow-profile/)[ LinkedIn for BusinessNot enough reviews ](https://www.softwareadvice.com/crm/linkedin-for-business-profile/) ## Reviews * * * HM Hassan M.Customer Service team leaderFinancial Services, 501-1000 employees "Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting." Jun 9, 2025 RP Rayan P.Operations CoordinatorInternet, 51-200 employees "Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs" Jun 18, 2025 VR Verified ReviewerSales SpecialistComputer Software, 51-200 employees "I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way." May 23, 2026 KA khyan a.ManagerRetail, 1001-5000 employees "There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly." Apr 13, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [LiveAgent vs ZIWO](https://www.softwareadvice.com/crm/liveagent-profile/vs/ziwo/)[Zendesk Suite vs ZIWO](https://www.softwareadvice.com/compare/26892-Zendesk/vs/52205-ziwo/)[NetSuite vs Dynamics 365](https://www.softwareadvice.com/compare/25483-netsuite-financials-accounting-software/vs/106335-Dynamics-365/)[HubSpot CRM vs Dynamics 365](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/106335-Dynamics-365/) ZIWO vs Dynamics 365 - 2026 Comparison - Software Advice