TherapyNotes, LLC vs Rethink
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.3 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.8 / 5
4.3 / 5
Functionality
4.5 / 5
4.1 / 5
Last Review Written
August 28, 2024
September 5, 2024
Pros/Cons
Pros
- My overall experience with TherapyNotes has been great. They have done an amazing job creating this software.
- The support staff is amazing and very helpful. For me, that is the best part of Therapy Notes.
- I love the quality, organization and ease of use. They also have an amazing customer support team that are available around the clock to give support.
Cons
- The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN.
- If you have a problem, they spend hours blaming you. When that’s not the problem, they escalate and/or refer to the “development team.
- In February, when I was warned of a charge pending for lack of compliance, I called Therapy Notes. They then told me it WAS required.
Pros
- Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success.
- Overall, ReThink has been amazing. The Customer service responds within hours to any concern, and consistently seeks feedback on how they can make their already amazing software better.
- This means we have not only consistent, but quality communication with a team dedicated to improvement.
Cons
- It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers.
- None of the staff seem inconvenienced by my ongoing questions or mistakes. This is my first business and getting started couldn't have been easier.
- The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
