---
title: "Creatio AI CRM vs Dynamics 365 - 2026 Comparison - Software Advice"
description: "Creatio AI CRM vs Dynamics 365 - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/compare/5948-bpmonline/vs/106335-Dynamics-365/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-09"
---

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Creatio AI CRM vs Dynamics 365

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Updated November 9, 2026

# Creatio AI CRM vs. Dynamics 365: 2026 Comparison

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Updated November 9, 2026

# Creatio AI CRM vs. Dynamics 365: 2026 Comparison

Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.

Free Expert Guidance

Real Human Advice

1M + Businesses Helped

Product comparison

Compare up to 3 products side-by-side

+

Add product

[](https://www.softwareadvice.com/product/5948-creatio-ai-crm/)

[Creatio AI CRM](https://www.softwareadvice.com/product/5948-creatio-ai-crm/)

4.7

[(151)](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/)

Starting Price

$40.00per month

Free trial: Not available

Free version: Not available

Pros:

Not enough reviews

Cons:

Not enough reviews

Who uses Creatio AI CRM

Based on 151 reviews

-   Popular among: Small businesses
-   Most common industries: IT & Software Development (30%), Finance & Accounting (17%) and Professional Services (10%)
-   Top use cases: CRM (30%), Customer Service (9%) and Marketing Automation (9%)

85% of users recommend this product

[](https://www.softwareadvice.com/product/106335-Dynamics-365/)

[Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/)

4.4

[(5865)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)

Starting Price

$50.00per month

Free trial: Available

Free version: Not available

Pros:

-   Integration with Microsoft Suite
-   Customer relationship management

Cons:

-   High cost
-   Steep learning curve

Who uses Dynamics 365

Based on 5865 reviews

-   Popular among: Small businesses
-   Most common industries: IT & Software Development (19%), Professional Services (8%) and Retail, Consumer Goods & Services (8%)
-   Top use cases: CRM (10%), Business Management (10%) and Dashboard (5%)

68% of users recommend this product

[](https://www.softwareadvice.com/product/5948-creatio-ai-crm/)

Creatio AI CRM

4.7

[(151)](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/)

[](https://www.softwareadvice.com/product/106335-Dynamics-365/)

Dynamics 365

4.4

[(5865)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)

+

Add product

Add product

## Creatio AI CRM vs Dynamics 365: At a glance

* * *

Product ratings at a glance
|  | Creatio AI CRM | Dynamics 365 |
| --- | --- | --- |
| Overall rating | 4.7<br>151 reviews | 4.4<br>5,865 reviews |
| Ease of use | 4.7 | 4.1 |
| Value for money | 4.6 | 4.1 |
| Functionality | 4.6 | 4.3 |
| Customer support | 4.7 | 4.2 |
| Ease of deployment | 4.5 | 4.3 |

Best in comparison

## User interface

* * *

## Key features

Features selected based on 6,016 reviews from Lead Generation

* * *

Campaign Management

5.0

Customer Database

4.9

Email Marketing

4.4

Lead Capture

4.7

Lead Management

4.5

-   Task Management: 5.0
-   Customer Database: 4.9
-   Contact Database: 4.9
-   Reporting/Analytics: 4.8
-   CRM: 4.7
-   Alerts/Notifications: 4.7
-   Marketing Automation: 4.7
-   Lead Capture: 4.7
-   Customizable Reports: 4.6
-   Third-Party Integrations: 4.6
-   Contact Management: 4.6
-   Sales Pipeline Management: 4.5
-   Multi-Channel Communication: 4.5
-   Lead Management: 4.5
-   Email Marketing: 4.4
-   Data Import/Export: 4.3
-   Email Management: 4.3

Campaign Management

N/A

Customer Database

N/A

Email Marketing

N/A

Lead Capture

N/A

Lead Management

N/A

-   Dispatch Management: 4.9
-   Knowledge Management: 4.7
-   Consolidation/Roll-Up: 4.7
-   Maintenance Scheduling: 4.6
-   Work Order Management: 4.6
-   Email Templates: 4.6
-   Multi-Currency: 4.6
-   Campaign Planning: 4.6
-   Project Management: 4.5
-   Real-Time Data: 4.5
-   Profit/Loss Statement: 4.5
-   Supplier Management: 4.5
-   Financial Reporting: 4.5
-   Single Page View: 4.5
-   Mobile App: 4.5
-   Inventory Management: 4.5
-   Integrated Business Operations: 4.5
-   Warehouse Management: 4.5
-   Invoice Creation: 4.5
-   Asset Lifecycle Management: 4.5
-   Self Service Portal: 4.5
-   Collaboration Tools: 4.5
-   Scheduling: 4.5
-   Time & Expense Tracking: 4.5
-   Billing & Invoicing: 4.5
-   Contact Database: 4.5
-   Financial Management: 4.5
-   Income & Balance Sheet: 4.5
-   General Ledger: 4.5
-   Supply Chain Management: 4.5
-   Performance Metrics: 4.5
-   Data Visualization: 4.5
-   Lead Generation: 4.5
-   Data Import/Export: 4.5
-   Calendar Management: 4.5
-   Online Invoicing: 4.5
-   Task Management: 4.5
-   Fixed Asset Management: 4.5
-   Calendar/Reminder System: 4.5
-   Email Management: 4.4
-   Expense Tracking: 4.4
-   Workflow Management: 4.4
-   Customer Database: 4.4
-   Document Storage: 4.4
-   Accounts Receivable: 4.4
-   Document Management: 4.4
-   Contact Management: 4.4
-   Search/Filter: 4.4
-   Support Ticket Management: 4.4
-   Forecasting: 4.4
-   Conversion Tracking: 4.4
-   Multi-Channel Marketing: 4.4
-   Customer Segmentation: 4.4
-   CRM: 4.4
-   Campaign Management: 4.4
-   Cash Management: 4.4
-   Lead Management: 4.4
-   Reporting & Statistics: 4.4
-   Bank Reconciliation: 4.4
-   Budgeting/Forecasting: 4.4
-   Sales Pipeline Management: 4.4
-   Compliance Management: 4.4
-   Reporting/Analytics: 4.4
-   Employee Management: 4.4
-   Accounts Payable: 4.4
-   Dashboard Creation: 4.4
-   Activity Dashboard: 4.4
-   Knowledge Base Management: 4.3
-   Customizable Branding: 4.3
-   Task Scheduling: 4.3
-   Customer History: 4.3
-   Invoice Processing: 4.3
-   Data Connectors: 4.3
-   Purchase Order Management: 4.3
-   Interaction Tracking: 4.3
-   Lead Capture: 4.3
-   Accounting: 4.3
-   Activity Tracking: 4.3
-   Mobile Access: 4.3
-   Email Marketing: 4.3
-   Customizable Templates: 4.3
-   Lead Qualification: 4.2
-   Third-Party Integrations: 4.2
-   KPI Monitoring: 4.2
-   Pipeline Management: 4.2
-   Payroll Management: 4.2
-   Point of Sale (POS): 4.2
-   Requisition Management: 4.2
-   Internal Chat Integration: 4.1
-   Multi-Channel Communication: 4.1
-   Reminders: 4.1
-   Marketing Automation: 4.0
-   API: 3.9
-   Prospecting Tools: 3.9
-   Sales Trend Analysis: 3.8

### Wondering if these products fit your needs?

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### Wondering if these products fit your needs?

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LexiAdvisor for 8 years

## Integrations

* * *

[

Microsoft WordNot enough reviews

](https://www.softwareadvice.com/cms/microsoft-word-profile/)[

Microsoft ExcelNot enough reviews

](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[

Google ContactsNot enough reviews

](https://www.softwareadvice.com/crm/google-contacts-profile/)

-   Meta for Business
-   Twitter/X
-   Avaya Experience Platform
-   Microsoft Outlook
-   Google Calendar
-   Brandwatch
-   Pentaho
-   Tableau
-   Microsoft Teams
-   Infobip
-   Zoom Workplace
-   GoTo Meeting
-   Microsoft Power BI

[

Microsoft ExcelIntegration rated 4.7 from 59 reviews

](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[

airSlate SignNowNot enough reviews

](https://www.softwareadvice.com/electronic-signature/signnow-profile/)[

LinkedIn for BusinessNot enough reviews

](https://www.softwareadvice.com/crm/linkedin-for-business-profile/)

-   ADP Workforce Now
-   Five9
-   SOFT4Spaces
-   Tacton CPQ
-   Microsoft SharePoint
-   PROS Smart CPQ
-   Salesforce Sales Cloud
-   Sana Commerce
-   InsideView
-   Ameyo
-   PandaDoc
-   Campaign Monitor by Marigold
-   Docusign
-   AskNicely
-   Gainsight CS
-   Lattice Engines
-   Microsoft Outlook
-   Microsoft Power BI
-   Microsoft Teams
-   Microsoft 365
-   Microsoft Azure

## Reviews

* * *

Positive review:

EC

Eduardo C.

CRO

Computer Software, 11-50 employees

"It enables organizations to start with a specific business challenge and then expand into additional processes and departments without having to introduce multiple disconnected technologies"

Jun 11, 2026

Negative review:

AH

Aantt H.

Quality Assurance

Marketing and Advertising, 51-200 employees

"Media server errors caused a 4+ hour total outage for our telemarketing team."

Jul 28, 2026

Positive review:

EC

Eduardo C.

CRO

Computer Software, 11-50 employees

"From a business perspective, that gives organizations the flexibility to evolve processes quickly without becoming dependent on lengthy development cycles."

Jun 11, 2026

Negative review:

SS

Samuel S.

Director of LCS

Legal Services, 11-50 employees

"Version updates causing issues with our apps"

Feb 23, 2024

Positive review:

EC

Eduardo C.

CRO

Computer Software, 11-50 employees

"My experience with Creatio has been very positive because it allows us to have a different type of conversation with customers."

Jun 11, 2026

Negative review:

BC

Bryce C.

Analyst

Renewables & Environment, 1001-5000 employees

"Takes a long time to load sometimes, a little confusing with all the features so if you're only in CRM about once a week, it might be hard to navigate."

Feb 17, 2024

[Read all reviews](https://www.softwareadvice.com/product/5948-creatio-ai-crm/reviews/)

Positive review:

CC

Christopher C.

Brand Strategy Lead

Marketing and Advertising, 2-10 employees

"Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions."

Aug 6, 2026

Negative review:

JP

Jessica P.

Sales Operations Manager

Arts and Crafts, 501-1000 employees

"Also, the initial setup wizard is a touch slow, and the UI feels cluttered when you try to navigate between modules, which slows me down a bit."

Sep 19, 2026

Positive review:

Andrea L.

Innovation Manager

Translation and Localization, 2-10 employees

"It has helped us centralize key business processes, including sales management, invoicing, and financial operations, making it easier to manage information and improve collaboration across teams."

Jul 20, 2026

Negative review:

Marquita V.

SALES MANAGER

Computer & Network Security, 1001-5000 employees

"Additionally, the user interface can feel cumbersome and cluttered, frequently requiring too many clicks to complete simple tasks, which hinders overall productivity."

Aug 4, 2026

Positive review:

EL

Evan L.

Director of Inside Sales

Medical Devices, 51-200 employees

"With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out."

Jun 9, 2026

Negative review:

Christopher V.

Human Relations

Non-Profit Organization Management, 2-10 employees

"Dynamics 365 does not tolerate laziness. If you approach it without a rigorous strategy, it will happily let you build a convoluted, over-engineered mess that frustrates your users and bleeds your budget dry."

Jul 19, 2026

[Read all reviews](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/)

## Customer support

* * *

Creatio AI CRM

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

Dynamics 365

Email/Help Desk: Available

FAQs/Forum: Available

Knowledge Base: Available

Phone Support: Available

24/7: Available

Chat: Available

## Training options

* * *

Creatio AI CRM

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

Dynamics 365

In Person: Available

Live Online: Available

Webinars: Available

Documentation: Available

Videos: Available

## Send this comparison chart to my inbox

## Popular Comparisons

* * *

[Salesforce Sales Cloud vs Creatio AI CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/5948-creatio-ai-crm/)[NetSuite vs Dynamics 365](https://www.softwareadvice.com/compare/25483-netsuite-financials-accounting-software/vs/106335-Dynamics-365/)