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Agile CRM vs Gong.io

Agile CRM vs Gong.io

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Overall Rating
4.1 (523)
4.8 (547)
Ease-of-Use
4 / 5
4.7 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4 / 5
4.7 / 5
Functionality
4.1 / 5
4.7 / 5
Last Review Written
January 28, 2025
February 4, 2025
Pros/Cons
  • Pros

  • Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.
  • Great tool for maintaining optimal customer relationshipEffective lead and opportunity managementProduct effectiveness as expectedLeading to overall business efficiency.
  • The support has been very patient and been very informative with some great ideas about how I can get the best out of the software.
  • Cons

  • In January of 2021, they charged me again for my annual subscription. I called them back and the guy tells me at first that there are no refunds.
  • Customer service was horrible. I eventually tried to cancel my subscription, but they kept charging me for an annual subscription.
  • So beware of this company, and the stupid bugs they refuse to fix.
Read all user reviews
  • Pros

  • The best part is that the solution seamlessly integrates with your existing apps and is super easy to use.
  • Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.
  • Gong has been a game changer for me and my team. Absolutely recommend this software for better coaching, training, and general reporting to help improve our calls.
  • Cons

  • Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
  • Sometimes the recorder joins late or not at all but that may be a me error. Overall there are very few changes/gripes that I have for the software.
  • Sometimes the lagging or it not picking up the correct words.
Read all user reviews
Pricing Range
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$
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$
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$
Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos