Great experience and very straightforward

It was extremely easy to install and it's a very well-thought-out product as it's very intuitive to use for website visitors. Also, you can also personalize it to the branding of your website so it won't stick out like a sore thumb.

I didn't really face any inconvenience so far.

It's a very easy to implement tool on a website and provides the necessary functionality to be compliant with high accessibility standards. It mitigates any legal risks associated with accessibility issues.

Haven't tested all their features, I think they could improve the documentation on features and how to implement.

At first, I was happy to see that my site was compliant with the WCAG 2.1 standard at the AA level when I installed the widget and ran their auditing tool. However, I tested the site with other auditing tools and it showed up as being non-compliant. I spoke to an actual auditor and he confirmed that Accessibe won't make your site compliant with the standard. This completely contradicts what Accessibe's salesperson had told me.I then notiecd that, because of the widget, filling out forms and selecting a checkbox were now mandatory on my site. All of them shoud have been optional and ticking the checkbox completely changed the results for most searches. This behaviour was noticed on PC only and not mobile. This was an egregious flaw in Accessibe's widget and should have been corrected immediately. However, their technical support told me that I could make changes to my code and that the widget forced this change to make things easier for blind people - I asked them to explain how that is possible and they didn't reply. I had a look at the code and offered them a solution that would have taken seconds to implement on their end, but they took no action.I was contacted by multiple sales and support staff asking me if I was happy with the product and if I was ready to sign up. I had the impression that they lacked structure internally and didn't have a formal process for tracking their relationships with (potential) customers. Maybe the developers never received my feedback?

The widget offers some nice features for users to modify the appearance of the site.Very easy to implement and customisation was easy.The widget will make your site partially compliant with WCAG 2.1 at the AA level.They gave an extention on my trial while waiting for their support staff to iron out issues.Works with PC and mobile.

Despite their claims (both on their website and via a video call), this will not guarantee full compliance with WCAG 2.1 to the AA level.The widget interferes with site functionality on PC.Technical support somewhat responsive but very, very poor.

It has been a simple experience and relationship which generally accomplished the goal of achieving a basic level of accessibility compliance.

This was very simple to implement via Google Tag Manager and I very quickly accomplished the basic task of adding a compliance tool to my websites.

The audit tool did not work initially and it took months for the right support person to give me corrective suggestions. After that it worked smoothly.