User Reviews Overview

Feature Ratings

Ease-of-use

5.0 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Ratings Breakdown

5 stars

(12)

12

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

  • Pros

  • "I appreciated that easy-to-use interface and the ability to quickly find information I was looking for. ACE does it's job well."

  • "ACE is very intuitive and easy to use while still offering all the functionality you need. "

  • "Easy customization, can be used for any QSM, in any type of industry."

  • Cons

  • "The search function could be improved, possibly with a context algorithm or systematic related keyword search."

  • "I wish we could link all documents related to a specific equipment by simple selecting an equipment number as opposed to individual protocol or document numbers. "

  • "ACE can be used as a dropbox to store all documents regarding a project but this was not successfully implemented as it required a different workflow"

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Showing -49 - -38 of 12 results

April 2019

Cynthia K. from Kleen Test Products

Company Size: 501-1,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Highly Recommend this Software

I have had nothing but great experience with ACE since we first implemented out first workflow in January of 2016. There were many people who were not comfortable with it, but have adjusted and cannot believe we were without it. PSC Biotech has been an essential part of our growth. They are always willing to help and have taken the time to explain on how to code workflows, or special requests.

Pros

Easy customization, can be used for any QSM, in any type of industry.

Cons

This is something that I like the least, but think it would be great to have: drag and drop when creating workflows instead of using the variables.

August 2016

August from BioTechnique

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2016

A really solid SaaS Quality Management System

ACE is a really good document management system that allows for complete configuration of work flows. This provides an excellent user experience for our users at our Company. The best feature of ACE is the seamless integration of document control and the quality management system. Another great feature is they do not charge per "module", instead taking the enlightened approach of giving the customer everything immediately, something that most small and mid-sized companies should appreciate, if they are working on limited budgets. Our team likes the US based development, customer support and implementation teams. I also understand they have a group in Ireland that can support customers with telephone as well as onsite support, and also in Singapore.

Pros

The user interface is simple, clean and easy to use. The seamless integration of document control makes the software really easy to deploy and it is not expensive relative to some other competitors: Sparta System's TrackWise(TM), Oracle Agile (TM), MasterControl(TM), Documentum(TM), OpenText(TM) etc. The fact that it is on the cloud as software as a service really helps alleviate a lot of the system administration issues common with competing systems. Another aspect I like is it is comes pre-validated, relieving us of time consuming and costly validation consultants!!!!

Cons

The software is a relatively new offering compared to the other competitors, that being said, I wouldn't consider this to be a major disadvantage.

April 2019

Jency from Pharmaceuticals

Company Size: 10,000+ employees

Industry: Pharmaceuticals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

April 2019

ACE Implementation and Features

We have been configuring ACE with the intention to use the application for Quality Assurance process. While the PSC team has been very responsive and approachable, they need improved technical writers, a stronger project management (to include communications) team and above all they need Business Analysis skills. The product is a good application with huge potential to be used in Audit, Inspection, Quality and CAPA managements spaces. The easily configurable nature of ACE, combined with their Analytic Reporting capability and collaborative functions makes ACE a very good product.

Pros

ACE is an easily implementable SaaS application. The user interfaces, features and response time is really good. ACE has a lot of configurable attributes which makes it very flexible. ACE has very good collaborative functions. The features are an endless possibility: - Chat functionality - Group chat per record and custom defined groups with history - Ease of creation and transitioning of records and capture of data - Acts a good document repository - Configurable workflows - Live Scribe and saved Scribe notes feature - Very succinct and user friendly dashboard - Strong Analytics reporting capability with export functionality - Step-wise configurable inapp notifications and email notifications - Task alerts - Role based access restrictions and permissions - Audit Trail - API The Implementation team is very knowledgeable and responsive.

Cons

Product implementation: the Implementation process needs vast improvements - the team requires a Business Analyst dedicated to every implementation. They need a professional technical writer and solution architecture. The team communications and project management needs vast improvements. The company needs a product roadmap that needs to be published and a process to elicit product improvements from their clientele. ACE: The tool is great but they need the following basic improvements: - a robust and above par PDF rendition capability - Customization Dashboard (to include company specific branding) - Customization of system notifications (to include company branding and remove ACE) - Alerts for Group Chat - Intuitive record creation and parent-child relational DB structure - more configurable permissions around Scribe functionality

April 2019

Faizan from AstraZeneca

Company Size: 10,000+ employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

ACE Pros and Cons

ACE is a very user friendly software which allows you the flexibility to carry out multiple processes on a single platform which is otherwise done through systems like Trackwise, SAP, LIMS, etc. making it very easy and convenient to use

Pros

- ACE software is a one stop for maintaining, modifying, and issuing controlled copies of any kind of documents with audit trail - ACE has functionality to carry out transactions like SAP inclusive of work orders and change controls making it easier to - ACE also keeps a track of all deviations and CAPAs which help to easily attach as a child record to the Master Batch Record (MBR) since they all are in the same platform - Keeps record of purchase orders, raw material specs, and different certificates that are associated with materials and equipment therefore making the inventory process easy - ACE allows to easily carry out User Required Specs, Functional Required Specs, Risk Assessments and System Impact Assessments on systems through its simple to use workflow and interface

Cons

ACE can be used as a dropbox to store all documents regarding a project but this was not successfully implemented as it required a different workflow

April 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

A relatively simple QMS system to use

This is the first QMS system I have used. Initially, it seems difficult but after some time, it becomes easier.

Pros

This QMS feels like a form-based system where users populate information into the blank space. It can be quite easy to use when information required is conspicuously requested. Document links It is a web-based software with a relatively fast response after clicking 'submit' button. Takes about 1-2 months (daily usage) to be acquainted with the software. Specific to QMS and QMS-related activities only.

Cons

Some functions, e.g. specific document search can be tricky for new users. It needs guidance from an experienced user. It would be helpful if there is a drop down quick help box instead of going through the Help Section and to find yourself in a big pool of information (which you need to search again). Drop down menu only shows document ID. Sometimes it is not possible to remember the title of the document which is associated with the document ID. Would be very helpful if the drop down document ID options also shows part of the document title to facilitate selection.

April 2019

SUPRIYA from Catelent

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2019

ACE review

My experience with ACE for pharmaceuticals has been good. I like that although it take a little time and effort to get used to this format, it becomes user friendly as you use it.

Pros

1. All documents related to a product or an item can you added as an attachment. 2. An individual place holder can be linked to a product specifically which will show up on related documents/ links. 3. Ease of moving status of a document. 4. Status of material is visible.

Cons

1. Deviation writing should be more elaborate. 2. Root cause analysis and risk assessment /impact analysis requires emphasis. 3. The types of root cause is not identified. 4. Specific place holders/options for root cause is required. 5. Workflows are tedious to read. The work flow progress must be simplified. 6. ACE requires some access levels based on the department.

April 2019

Sara from BioTechnique

Company Size: 11-50 employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

Review of ACE from a QC Microbio Intern

Overall, ACE was helpful mainly as an electronic database for QC records. Being able to access all of this data is critical in the digital age.

Pros

ACE allowed for customization of each user's dashboard enabling me to display what I most needed to see and easily access it. It also allowed for filtered searching and exporting of results which helped when gathering data across many tests. The forms were easy to fill out and having all of the records electronically accessible was key.

Cons

The forms were easy to fill out but difficult to go back and change once submitted. Although this is a pro from a quality assurance standpoint, it was hard when accidents occurred since separate documentation would need to be created to correct the mistake. The software was occasionally slow.

April 2019

Chris from LSNE

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

ACE Review CAS

Easy to setup dashboard to monitor close out of documents. Allowed for easy management of all quality related documents. Was able to adapt to other functions such as receipt of materials and capture data.

Pros

Its very intuitive and easy to change workflows when required. Its very adaptable to user needs/ requirements.

Cons

Not well known in the market, so required a lot of explanation of function etc to our clients.

April 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

ACE is the Best....Period.

Utilzed to develop and publish SOP's, training management, policy reviews and publishing. I worked on front end configuration, and even developed a continuous, real time employee performance review framwork that preserves supervisor/employee conversations and was (of course) paperless.

Pros

ACE is absolutely the most configurable EMS platform you will find. It is the type of system that becomes your most trusted system of use and record; and which is a force multiplier for efficiency, speed of information, knowledge preservation, document management, SOP development, and countless other activities particular to your industry.

Cons

There was nothing that I don't like about ACE.

April 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

ACE is good for industry which can provide different modules together

My overall experience was very good. This software is compliant with all industry regulations and can be easily optimized. There are many occasions I got some issues, they are fixed quickly to suit the process.

Pros

ACE is very unique software which can be used to write/initiate records/deviations and at the same time this software can be used for Material Management & QC Sample Management. Its like having many functions in one software.

Cons

As far as in my experience with ACE, change control initiation was little complicated and can be optimized more.

April 2019

Dan from Medtronic

Company Size: 201-500 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2019

Experienced User

Pros

I appreciated that easy-to-use interface and the ability to quickly find information I was looking for. ACE does it's job well.

Cons

The search function could be improved, possibly with a context algorithm or systematic related keyword search.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

ACE Review

Complaint handling, inspection management.

Pros

Ease of installation, validation and use. Support staff are quick to respond to any requests.

Cons

Lots of options, not a fault at all, but requires a good deal of URS development.