I am working a Lab Safety Coordinator, at the University of Alberta, where one of my prime responsibilities is to create a database of HAs of all the labs of the department, and this software has really made the work easy

This software interface combines several aspects of conducting a formal hazard assessment creating an ease of usability and provides a very good platform to combine those

Sometimes, it is difficult to maintain a database of self-defined hazards, and controls, which makes it time-consuming to add those individually to other HAs, if being conducted. This applies to the case where a database of new hazard assessments is being made, otherwise, it is easy to maintain the HAs

Ease of use, easy to train new employees and subcontractors (end users on) the app. Continues to evolve, year over year with new features. Customer support and product team are VERY helpful and seek feedback from users / clients

Incident management is very linear and doesnt allow for total life cycle tracking of events. Similar sytems offer claims tracking, correspondence, costs, etc. Basic an entire incident life cycle management. With eC, it basically ends with the form. More comprehensive workflows, notifications and review processes, including adding reference documents, key contact and distributions, meeting minute tracking for meeting with claims specialists, etc. would make for a more robust system. Similar to above, the total software package is geared towards a "one business" use. IF looking to be a well rounded system, integration of subcontractor management, should be considered, including how subs can access and participate in different "sites" programs. Logic / Workflows and form features. eC would benefit from building our more comprehensive form features that include review workflows (that arent linear) and allowing for images being embedded. Similarly, selections within the forms should drive new questions (i.e. there could be different pathways when clicking answer A vs. B) End user development: overall, the web browser works well, however, forms should be viewed the same as the app. it would be beneficial to be able to expand / collapse forms in web view to avoid endless scrolling. More focus needs to be put into the app as well. End users are 80% (or more) working off the app vs. web (in my experience), they need more at their finger tips, to promote participation

sales staff great, but really disappointed with software. they resisted giving me a trial and now i know why.

their sales staff was supportive and understanding. they were very good sales technique.

There are a ton of basic features I'm so disappointed it didn't have. The tables that give you a list of incidents doesn't show employee name and you can't add it --its not customizable. Employee profile is not customizable for which fields it shows and it doesn't have capability to add. Employee profile that had address and other info osha 301 form needs and workers comp claims have no way to include. OSHA forms were not able to be generated.

Very impressed with the updates provided since it was first launched and looking forward to the new modules being implemented in the feature such as the asset management module.

This software is great when it comes to training certificates and the modularity to develop incident forms in multi formats is feature-rich. Easy to use and understand really helped with bringing many employees onboard

A few things that would be improved to bring this software to the next decade, (I understand there are traces) would be a competency tracking program that differs from the normal training certificates. There are different expiry dates refresher vs expiry dates. A JSA section would also help other than just a risk assessment module.