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Arena QMS vs ComplianceQuest

Arena QMS vs ComplianceQuest

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Overall Rating
4.5 (70)
4.7 (95)
Ease-of-Use
4.1 / 5
4.6 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.3 / 5
4.6 / 5
Functionality
4.3 / 5
4.7 / 5
Last Review Written
August 23, 2024
August 27, 2024
Pros/Cons
  • Pros

  • Search options are very helpful; file associations are useful; BOM redline feature is very useful; being able to bookmark documents and the dashboard are also very useful features.
  • Overall the software has been very useful to our company and the customer service has been outstanding.
  • The Quality module and Product lifecycle management has been critical to our successful implementation.
  • Cons

  • It was difficult to get ahold of customer service and the communication coming from the Arena team was unclear. They were so difficult to work with.
  • A team that no longer is with the company made a number of decisions that ended up causing a lot of trouble (for me specifically, as the admin/quality rep) in the future.
  • The location of all of the tools and features is a little confusing.
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  • Pros

  • The customer support has been amazing and they have been very helpful with the implementation and setup of the product.
  • The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.
  • The implementation team offer many industry best practices as solutions to questions and are also highly competent in listening to your requirements and doing whatever is necessary to fulfill them.
  • Cons

  • There is no “mass” reassign for the entire platform. Reassignment must be managed by each module.
  • For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest.
  • We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

5 Recommendations
2 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos