About BambooHR

BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant tracking system (ATS), time tracking, payroll processing, benefits administration, employee engagement and employee satisfaction tools, automated reminders, and workforce data analytics to manage all aspects of the employee lifecycle. With BambooHR, any HR team or HR department can improve the hiring process, onboard new employees, manage compensation, maintain and analyze employee data, and develop company culture. Using an integrated ATS and onboarding tools, BambooHR streamlines the whole recruiting process from applications to first-day orientation. It also provides customization services, multiple administrator roles, user support, and inactive employ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

1,259 Reviews of BambooHR

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(765)

765

4 stars

(413)

413

3 stars

(70)

70

2 stars

(13)

13

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1259 results

March 2020

User Profile Picture

Jeremy from Masis Staffing Solutions

Verified Reviewer

Company Size: 51-200 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

BambooHR Turns a Small Business into a Big Business

I enjoyed it more than other recruiting software I've used. It makes work easier and helps me be a manager instead of a paper pusher.

Pros

I personally like that BambooHR has different portals for its users. They've built a database that allows employees to: 1. Maintain their own records (whether the company sends or user uploaded); track time off earned, sick days used, and hours worked; while allowing the user to sign documents easily electronically; and 2. Makes being an HR manager, easy. What I mean is, creating records (employees or temps) and ensuring they have all the blocks checked (background ran, drug test paperwork properly filled out, and any other documentation needing signed) within the timeframe needed to start working - is tracked, maintained, and recorded for you... so all in all, eliminates the monotony of HR and time wasted on paperwork while assisting managers/employees in ensuring proper compliance.

Cons

Well, I still had to scan any documents that weren't created or automated through the software and label them. For example, I work at a satellite location; the warehouse I staff for has a basketball court out back for employees to use on their break. I had to create a document that stated employees for my agency had to make sure they were clocked out, that they were responsible for any risk of injury and that the company and staffing agency would not be held liable for any resulting injury that may occur. The rest of the staffing agency didn't need this so I still had to print out 50 copies, have each employee sign one, upload it, file it in the employee file in the software, label it, then give the copy back to the employee. This really is not an issue unless if turnover is high, this could get annoying.

Reasons for Switching to BambooHR

Tempworks was costly and would charge for the smallest customer service help. The software was clunky and was confusing to keep track of employees. Too much time wasted on checking and unchecking employees assigned and the "hot lists" was time consuming to manage.

June 2021

Travis from Wilson Electronics

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2021

Excellent choice for SMB's

Needed an affordable HR system that could do everything we needed it to. For the most part it does, but we have to use ADP for our Payroll to satisfy that aspect of our business, including our time keeping and vacation. We use a different Applicant Tracking System for recruiting and hiring, but everything else goes through BambooHR.

Pros

The user interface is perfectly logical and easy to navigate. Very simple format with ability to handle complex scenarios.

Cons

The time keeping and payroll features are bolt ons. It would be nice to have fully integrated, inhouse designed and operated options for a 100% complete all-in-one system.

Reasons for Choosing BambooHR

Affordability, and their HQ is a few hours up the road from us in our home state. We liked the idea of working with the home team.

Reasons for Switching to BambooHR

100% ADP, but transitioned away from ADP for everything but payroll, timekeeping, and vacation tracking.

July 2020

User Profile Picture

Jeff from Oklahoma Arthritis Center

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

July 2020

Bamboo HR, a slick but severely limited recruiting software

As stated, the BHR system is a recruiters dream and makes the talent acquisition process easier for those businesses that are only using the job boards to get applicants. Just don't expect much more after that.

Pros

The look an feel of BambooHR (BHR) is amazing! Its almost like Facebook for recruiting. It is very intuitive for what it does and offers to the administrator and end user. The applicant tracking system is very easy to use and goes the extra mile with automation and thoughtfulness concerning on-boarding and then " flowing" into the core HRIS. The BHR system was chosen by a previous HR professional that clearly had a recruiting bias. Although important, more vetting should have been done to make a sound choice for long term success regarding the needs of a small to mid-size business.

Cons

Beyond what I described above there is limited functionality without also purchasing and integrating other systems through a "bolt-on" approach. By "Bolt-on" I mean that BHR will not automate between the core HR system of BHR and a timekeeping system, a payroll system, benefits administration system, leave administration system. The ability to have a robust system is possible but is not practical or cost effective with BambooHR. In order to get a full platform, covering the full life cycle of and employee, through BHR, a business would have to pay upwards of 30-40 dollars per employee per month. Simply put other options are available and far more robust with better long term results for less money- See my review of APS Payroll for an example.

Reasons for Choosing BambooHR

Price and lack of proper education as to the actual functionality and potential cost of the system beyond on-boarding.

November 2021

Michelle from SoftWear Automation, Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Industrial Automation

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

November 2021

Great Product For the Basics a Mid-sized Company Needs

I have not had a single problem in over two years that could not be corrected with an email or chat, both within 15 minutes.

Pros

Everything from rollout to daily use is logical - no crazy steps, no GUI, just all the information stored in one location (customizable) and with electronic signatures. Reporting is simple with canned reports as well as the option to create reports using any field that exists in the database.

Cons

Assigning various roles (Admin/Ops, Leadership, Mid-manager, etc) can feel a little clunky, but it's only because there are soooo many options, which is a good thing. It's just the one thing that takes longer. Having a position title transfer to a job title (ATS to employee) would also be helpful; it seems a double step to hire someone for a new role, but need to go back into the setting to create that title.

Reasons for Switching to BambooHR

We went from a recruiting platform to BambooHR to take advantage of an ATS to employee model.

September 2017

Christina from US Extruders Inc

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

September 2017

Middle of the road software that needs improvement

We are currently researching other HR software. I'm not sure which is better, software that contains the modules needed with obvious and crippling flaws or software that is easy to use both by admin and employees with limited modules.

Pros

The idea of on-boarding a new employee electronically is a huge plus. It engages employees before they start and makes it so that they come in with paperwork already filled out and spend their first day doing more than just paperwork. Most of the framework is in place, but EACH area needs improvement, both in the functionality for administration and the ease of use for employees. The sections offered are vital, but aren't complete.

Cons

The benefits area is lacking a lot of common sense tools - like the ability to attach plan documents to an insurance plan (only a link can be used), display plan cost information to an employee BEFORE they sign up (the pricing is only available AFTER they sign up and become eligible). Many things like this create double the amount of work for the administrator. The actual on-boarding process was a struggle because even though the forms were done properly by the employees (I sat with a few and watched them), it didn't save all information in completed fields. Employees were frustrated when they had to fill out forms multiple times because you cannot edit once saved. I love that employees can e-sign documents, but preparing the forms is cumbersome and they can't be customized easily. For instance, if you need to update a form because something has changed or didn't save properly, you have to delete the task and resend to any employees who need an updated form. When I discussed a few very basic items with support, they just offered a work around that many clients use. These are obvious flaws in the system that need to be addressed, but aren't necessarily a priority. Bamboo HR seems to focus more on flashy design than actual content. It makes them seem like a leader in the industry, but as soon as you dig in, the flaws are obvious. For the price, there needs to be more development in the software.