We initially used DataGuard as we need to up our game for a series of government tenders in the UK. However, we now use them as our designated DPO. Overall, the experience has been great and we feel safe knowing Dataguard are helping us with data privacy as we grow.

The initial audit was extremely thorough and clearly highlighted risks to be addressed. These risks were easily turned into actions and distributed to the team. The monthly support calls have been important to keep us on track and it helps that our monthly call contact is the same expert that conducted the audit so knows our business. He is also very quick to respond to any queries. Finally, while our main focus initially was GDPR compliance for our UK business, the features have easily transferred across borders to our other businesses in Australia, the US and South Africa.

The service is quite a financial investment for a SME business but necessary - especially as work with schools and students. While the software and human support are great, it still requires a large time commitment from your team to obtain value.

Fantastic team behind the technology, experts in their field and personable. Responsive, feedback is provided in a timely manner.

Easy to use and use friendly. The platform is also very easy to navigate. Instructions are also clear. The software is very intuitive and allows for easy navigation.

Having to change it back to English if based in the UK. It would be helpful if it can determine location and automatically adjust the language setting. It would also be helpful if we could upload word documents.

Overall our experience with Data Guard has been satisfactory. Our consultant's help, advice and support is brilliant and we enjoy working with him. He has a lot of knowledge and is keen to ensure we are compliant as a business and help in any way he can. He is very responsive too. There needs to be some clarity around how many consultant hours are being used – e.g if documents are sent to consultant to review and provide feedback, we should also be informed on how much time this has taken so we can track our consulting hours and ensure we do not go over. There have been some issues with getting the contract sorted out for year 2. We had many questions which took some time to respond which then meant the process to getting the contract sorted was quite prolonged.

The portal itself works well and provides us with adequate information. It’s user friendly and easy to navigate. We were impressed with the online training facility but early on we had an issue with the content of the training which gor remedied after feedback.

Integration with our current business processes was challenging as the standardisation needed to be customised to fit our processes. Portal occasionally default to German. Documents are not editable – all in PDF which can be frustrating We are unable to update tasks I have worked on or completed and some aspects of the documentation can only be updated by DataGuard Some general DP and GDPR questions could be added to help aid our understanding, speed up responses and take the pressure of consultant. Portal could have functionlity to contact Data Guards helpdesk for technical help instead of currently having to email.

The customer service experience is very good. Whenever I have a question I can quickly get a hold of my consultant and they are very responsive. They are also very responsive to business needs. For example, when having time-critical questionnaires to fill out they were very quick to help and complete them within the time frame. Friendly staff and service.

Step by step instructions, guides to help you, access to your own dashboard

Having to select English as an option every time you log in and when you scroll through screens. Reminders to let you know you haven't completed a task and what's needed. Timeframe to complete a task and certifications that will be awarded.

Dataguard are really helping us to ensure we have all our Data Protection ducks in a row, and they are so much better at keeping up with legislation than we could ever be

Range of features and templates. Training tools

If you are not careful you can be reading English badly translated by Google. You have to remember to click on your initials top right hand corner and select English - then teh translations make much more sense