All Digital Business Transformation Suite Reviews

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User Profile

Merita

Verified reviewer

Aviation & Aerospace, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Excellent Process Management Solution

We were able to migrate from a functional based document system to a process based integrated information system by implementing EPC. EPC met all of our identified business needs and Interfacing were integral from the design phase through to Go Live.

PROS

The ability to integrate objects and information is very good and meets all requirements from a business users perspective whilst being compliant to standards. The search function is comprehensive and intuitive. The ongoing support we receive from Interfacing is always swift, thorough and helpful. Enterprise Process Centre (EPC) has functionality for things that we hadn't considered originally which is enabling us to reevaluate how to mature processes and related information across the company.

CONS

The need to use Modeler (on previous versions) to update information was time consuming and manual. However, this has been resolved in version 11 with the improved Web Edit functionality.

Anonymous

1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Great product for implementing BPM, with capabilities that go beyond the traditional BPM platform

While it was still early days, Interfacing's Digital Business Transformation Suite platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.

PROS

The integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes. The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures.

CONS

There is nothing that I dislike. But there is a need to understand the capabilities you have at your disposal before launching off on a path you may find later is not optimal.

Reason for choosing Digital Business Transformation Suite

We narrowed down the choice from 6 to 2, which were Interfacing's Digital Business Transformation Suite and Signavio. While the pricing was relatively close, Interfacing was cheaper and we found them easier to engage and work with during the selection process. We also found the platform offered a broader range of capabilities and was more configurable and customisable than Signavio.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed May 2021

Doesn't work as advertised and sold

So far we haven't realized any ROI with this solution. we thought it would help us streamline process improvement, but in reality it doesn't. It's simply designed for documentation and all other collaborative and management features are, in reality, useless. The PM working on our project didn't understand our needs, talks and works hard well but without any essence nor solving anything.

PROS

Web based solution Can generate a document based on data Multi lingual data of same process

CONS

Not easy to use and unattractive UI Most of the features are incomplete or don't work Too many bugs Weak support Not a true SaaS Deployment

Mirco

Management Consulting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

A game changer

Interfacing's EPC suite has been a true game changer for our business. We had started off by implementing it as our global process management solution. After the business had realized the massive benefits of EPC's one-stop-shop efficiency, as compared to its existing mingle-mangle of tools, methods, and local legacy solutions, we are now transferring the quality management systems to EPC as well. Just recently, the new EPC-based QMS has supported an ISO9001 re-certification where everybody involved (auditors, quality managers, functional leaders, etc.) has been deeply impressed how this digital business transformation suite has improved the way how we run our business.

PROS

Technically very mature system, incredibly powerful, good scalability, excellent support.

CONS

If using it to its full extend, the suite is comprehensive and complex, hence requiring a significant training effort.

User Profile

Alain

Verified reviewer

Management Consulting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Outstanding BPM features at affordable price

We've been using it since more than 10 years...and it keeps getting better every year.

PROS

Ease-of-use, powerful tool, comprehensive modules & features, simple navigation, multilingual support, KPI and dashboard integration, LEAN analysis, fast cloud application, in depth Risks & Controls, great collaboration features, easy learning.

CONS

The software is really user friendly, and more and more features are getting incorporated, such as the workflow capability.

Antoine

Transportation/Trucking/Railroad, 10,000+ employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Better understanding of organizations

I was fully satisfied to use the software during a long program for modernisation of institutional organization. The tool allows me to ask the right questions and make very easy all the deliverables to be produced after the analysis phase of the work.

PROS

Tool allows to capture and share all pertinent informations on the organizations in a very easy way. All the main objects can be documented with precision and sustainability within the tool thanks to the libraries. All the support you need is easily accessible in case of emergency or planified need. Very smart and demonstrative tool to improve the common understanding within the company or even with business partners.

CONS

We needed Java versions back in the days that were sometimes complicated to install in the right version on the computers.

Eric

Mining & Metals, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

TOP

I take care of EDM, so I use it every day.

PROS

These features, its visual, the support service

CONS

How to explain: the fact of having set up the project in 4 months without knowing how the software worked, I think we should have done it differently.

Reason for choosing Digital Business Transformation Suite

he is one of our directors

Allan

Aviation & Aerospace, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Digital Business Processes Enablement

Realizing the optimal use of software assets in the enterprise for e-enabling all business functions has been the key focus using the Digital Business Transformation Suite. This has been an overwhelming success in achieving same.

PROS

Very intuitive, easy to learn, modern and very flexible across the enterprise

CONS

N/A - Any and all challenges with the software since I have been using it have been well addressed with version releases and changes

User Profile

Roehl

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2018

Promoting continuous process improvement in the organization.

PROS

The following answer is arranged based on significance: 1) Ease of use; 2) Completeness and comprehensiveness of the solution to support BPM practice in any organization or industry; 3) Very good maintenance support; 4) Competitively priced vis-a-vis other BPMS applications

CONS

1) The latest version of the web view of the system needs improvement; the UI is a bit "bland" at this time.

User Profile

Éloïse

Verified reviewer

Information Technology and Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

The best

We saved so much time, everything is at the same place !

PROS

EPC is very easy to learn and use. The customer service is always here if we have questions. I recommend EPC for every business who wants to regroup everything in one and unique plattform.

CONS

I can't think of anything at the moment.

Angelo

Internet, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Unlocking the Potential of Digital Business Transformation with the Digital Business Transformation

Overall, I'm incredibly pleased with the Digital Business Transformation Suite. After the initial setup, the software has been incredibly easy to use and has allowed me to quickly and easily develop an effective digital strategy for my business.

PROS

The Digital Business Transformation Suite provides incredible flexibility and scalability, making it perfect for businesses of all sizes. With its advanced features, I was able to develop a digital strategy that was tailored to my business's unique needs.

CONS

Although the Digital Business Transformation Suite has been incredibly useful in helping my business transition to a digital environment, the cost of the software can be prohibitive for some businesses.

Reasons for switching to Digital Business Transformation Suite

The Digital Business Transformation Suite offers superior features compared to its alternatives, such as a comprehensive suite of tools for digital transformation and an intuitive user-interface. This makes it easy for businesses to transition to a digital environment without breaking the bank.

Guillaume

Government Administration, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Très content de vous recommander cette solution

PROS

Excellente plateforme pour la gestion des processus intégrées.

CONS

Je dois dire que je ne vois pas beaucoup de limitations. J'ai apporté quelques suggestions d'améliorations, qui ont été pris en compte.

Rakib Hasan

Electrical/Electronic Manufacturing, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Comprehensive software solution for enterprise management solutions

Good management tool. Have every possible option to work from remote locations due to the advanced software and internet calling with videos. I did finished my meeting and hope to see more progress.

PROS

It is the most suitable software for a growing business and the Return on investment is worthy. Not only the software aspect but also cyber security aspects are taken into consideration.

CONS

Always internet data is needed that the problem. No offline version. Need high-quality tutorial to learn this beautiful app.

Reasons for switching to Digital Business Transformation Suite

for getting good performance

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

EPC

PROS

This software is an enabler for managing the life cycle of our busienss process.Busienss process life cycle has become quiet convenient with this software.

CONS

User navigation and Report Writing.

Byron

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Intuitive and Simple navigation

PROS

Easy to use, intuitive, friendly front-end, very simple to navigate in, the multilingual support is very accurate and on time, comprehensive modules and features.

CONS

The reporting tool is kind simple, with simple and plane reports, some of them could be improved.

Anonymous

10,000+ employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Best software for digital transformation

PROS

Very easy to use, user friendly for all types of employees throughout the company

CONS

No significant cons to mention at this time

Anonymous

51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great software, AMAZING support team!

PROS

Ease of use. Very intuitive front end. SaaS model is so much easier now than the on premise versions I've used in the past.

CONS

There is nothing I don't like about EPC.

Marco

Information Technology and Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Excellent solution

Better business understanding across the organization

PROS

So rich in functionalities and still so easy to use

CONS

Hard to say, it overcame our expectations

Katia

Transportation/Trucking/Railroad, 501-1,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2019

My review

Will help standardized the business process of a growing business. For to be processes.

PROS

it follows the best practices its navigation is standardized all business information can be centralized in the software

CONS

To be optimal in the use of EPC, you need to set your business architecture prior to modeling and it takes time. It is not well understood in the majority of organizations.

Anonymous

51-200 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2018

A worthy investment..

It was pivotal in our drive to really implement an organizational tool to develop and monitor key business strategies for our service operations.

PROS

I believe this was not just a tactical investment for the company but also a strategic acquisition in our desire to create a high performance, agile business environment.

CONS

UI can still be improved. This affects usability and adaption.

User Profile

Marie-Josee

Verified reviewer

Information Technology and Services, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Amazing !

Ease to use !

PROS

powerful tool, simple navigation, multilingual support

CONS

Nothing, It's realy simple. Every compagnie must have it.

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