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Supported Operating System(s):
Web browser (OS agnostic)About i-Sight
i-Sight is a cloud-based compliance management solution that helps businesses of all sizes implement workflows, analyze results, spot trends, assess training gaps and monitor risks. It includes notifications and alerts to help manage compliance and investigate incidents.
i-Sight is an incident and complaint intake platform which enables users to investigate fraud incidents, bribery cases, manage risks, predict issues and comply with anti-corruption and security legislation. The platform offers a host of features including a support hotline, data encryption, role-defined access, information confidentiality, investigation management and compliance training to analyze hotlines and case data. Additionally, it offers anti-fraud programs, multilingual support and m...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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May 2018
Dennis from Bright Consortium Ltd
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
May 2018
The best customer management software that i've used
Nowadays every customer query or complaint is attended to promptly
Pros
There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective
Cons
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
September 2020
Steven from Valfilm USA
Company Size: 51-200 employees
Industry: Plastics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Valfilm USA i-sight Review
We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
Pros
We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.
Cons
We have not found reporting to be helpful yet.
Reasons for Choosing i-Sight
Ease of use, financial information, integration and training for users.
March 2019
Sara from Keurig Dr Pepper
Company Size: 10,000+ employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
March 2019
i-Sight Case Management for HR Investigations
Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.
Pros
This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.
Cons
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
August 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Great software
Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.
Pros
i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand.
Cons
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.
Reasons for Choosing i-Sight
It was used by another organization who uses similar records as us.
August 2018
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
Does What it's Supposed to
Pros
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
Cons
Features are very specific and minimal. Hoping for future updates for additional useful features.
November 2020
Michael from Nu Skin Enterprises
Company Size: 1,001-5,000 employees
Industry: Cosmetics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
i-Sight is a Great Service
i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting. Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns.
Pros
The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight. From the beginning, we were able to design a customized version of the software based on our own processes and needs.
Cons
Notwithstanding the high level of customization, there are several features that we would have liked to include, but which we told were not currently supported. A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates.
June 2018
Ahmed from Government of Alberta
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
June 2018
Isabel was very helpful.
Pros
Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.
Cons
Sometimes the program runs slower than expected.
May 2016
Pat from Cambia/Regence
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
May 2016
We have been with i-Sight since July 2012. They are great and their product is performing as I hope
Their case tracker does as it promised. If you track it, it can be reported. Ease of use. Great Customer Service and Sales Dept. Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.
May 2016
Catalin from Carmeuse
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
May 2016
Carmeuse Europe decided to use i_Sight after experience in North America.
+easy to use - very intuitive +good reporting system -low speed when reports are generated -possibility to protect the reports from edit by other users