About i-Sight

i-Sight is a cloud-based compliance management solution that helps businesses of all sizes implement workflows, analyze results, spot trends, assess training gaps and monitor risks. It includes notifications and alerts to help manage compliance and investigate incidents.

i-Sight is an incident and complaint intake platform which enables users to investigate fraud incidents, bribery cases, manage risks, predict issues and comply with anti-corruption and security legislation. The platform offers a host of features including a support hotline, data encryption, role-defined access, information confidentiality, investigation management and compliance training to analyze hotlines and case data. Additionally, it offers anti-fraud programs, multilingual support and m...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of i-Sight

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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May 2018

Dennis from Bright Consortium Ltd

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

The best customer management software that i've used

Nowadays every customer query or complaint is attended to promptly

Pros

There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective

Cons

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

August 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great software

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros

i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons

Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

Reasons for Choosing i-Sight

It was used by another organization who uses similar records as us.

March 2019

Sara from Keurig Dr Pepper

Verified Reviewer

Company Size: 10,000+ employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

March 2019

i-Sight Case Management for HR Investigations

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

August 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Does What it's Supposed to

Pros

i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Cons

Features are very specific and minimal. Hoping for future updates for additional useful features.

June 2018

Ahmed from Government of Alberta

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2018

Isabel was very helpful.

Pros

Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Cons

Sometimes the program runs slower than expected.

May 2016

Pat from Cambia/Regence

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2016

We have been with i-Sight since July 2012. They are great and their product is performing as I hope

Their case tracker does as it promised. If you track it, it can be reported. Ease of use. Great Customer Service and Sales Dept. Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.

May 2016

Catalin from Carmeuse

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

May 2016

Carmeuse Europe decided to use i_Sight after experience in North America.

+easy to use - very intuitive +good reporting system -low speed when reports are generated -possibility to protect the reports from edit by other users