--- title: "iTacit Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iTacit. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iTacit is a good fit for you!" source_url: "https://www.softwareadvice.com/compliance/itacit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Learning Management System Software](https://www.softwareadvice.com/lms/) / [iTacit](https://www.softwareadvice.com/compliance/itacit-profile/) / iTacit Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/compliance/itacit-profile/) Reviews # iTacit User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 5/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 25 reviews (60%) - 4 stars: 17 reviews (40%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer service and responsiveness of iTacit is another plus. If you don't know how to do something, just ask! - iTacit has been great to work with and I would highly recommend any company contacting iTacit before they finalize their agreement for training and support with some other company. - They have been terrificWe also like the Transcript Manager functionality in order to track who has accessed the training module as well as the quizzes and knowledge checks. ### Most mentioned cons - I didn’t find anything I didn't like about the software since you’re only using it for training ## iTacit customer reviews Showing reviews 1-25 of 42 (page 1). ### A new user - Overall rating: 4/5 - Reviewer: CJ P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Currently, our training platform does not integrate with the policy platform and training is tracked manually; several training modules are purchased as new staff are oriented to the organization and no refresh training is done. With iTacit, we will end contracts with the policy and training platform, automate training compliance tracking and enhance the employee experience with annualized asynchronous, self scheduled refresher training. The people at iTacit are extremely helpful, insightful and patient with me as I build the platform for our use. [SENSITIVE CONTENT HIDDEN] earn their super hero capes on a regular basis and I thank them for it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the software is fairly intuitive once you are accustomed to the terminology (i-course, knowledge program). Visually appealing and easy to navigate as an administrator and end user #### Cons Building pages in the software are fairly limited; for example, image placement on a page seems to be limited to left, centre and right with no ability to have the text squared with it as in WORD or PowerPoint. Media Libraries and permission groups seem to be independent of each module and it would be helpful if they were linked or a central library could be referenced by the various modules. #### Reasons for choosing iTacit Canadian based product, competitive pricing and potential for technology to meet our learning goals --- ### Great software! - Overall rating: 5/5 - Reviewer: Louise R. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with iTacit has been great, I find that their IT support team is excellent. Anytime I have issues or I'm not sure how to proceed, they're very helpful - will send me videos (how to's), screen shots or even set up a meeting so we can chat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We launched ITacit during the beginning of the pandemic, I think this was a perfect time to launch this new employee intranet as we needed to be more connected than ever. The notice board is a great way to share important information / tips for our employees. It even saves us from sending mass emails. #### Cons The administrative side is a bit more complicated or sometimes does not have all the options that I'm looking for (ex. delete a survey after launching it, the way that the survey results look like), the look of it isn't as user friendly as the iTacit (2.0). #### Reasons for switching to iTacit Wanted a more user friendly, better communication tools, survey options, etc. A new look. --- ### Good Software - Overall rating: 4/5 - Reviewer: Andrew C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good Piece of software aside from Error when opening forms #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Organization and Support. Role Management #### Cons Forms Error when trying to open forms for users --- ### Good Software! - Overall rating: 4/5 - Reviewer: Amy-Lise A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Better communication, more modern look! The person that did our training was great as well as the tech support person! Very fast and efficient. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty good software overall, the Notice Board is visually pleasing with the option to comment and like posts, similar to facebook. #### Cons Surveys are complicated to set up but gets better with use. Could have some improvement on this regard. #### Reasons for choosing iTacit Local company, good product, good features at a good price. #### Reasons for switching to iTacit Our other intranet was outdated and did not have all the features we needed. --- ### Training Program is one of the best! - Overall rating: 5/5 - Reviewer: Vicki M. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. iTacit has been great to work with and I would highly recommend any company contacting iTacit before they finalize their agreement for training and support with some other company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people who work for iTacit are very knowledgeable on the services they provide their customers. Anytime I've had problems or questions, the Help Desk staff respond on a timely basis. #### Cons I've not had any issues with iTacit since we started working with them in 2021. #### Vendor response Hi Vicki, Thank you for such a fantastic review! We're thrilled to hear that you've had a great experience with iTacit for the last four years. In particular, we are happy to know you recognize the hard work our CS team puts in to provide top notch knowledge and response times. Providing quality training and support is a priority for us, so it’s great to know we’re hitting the mark! We truly appreciate your recommendation and your trust in iTacit. If there’s ever anything we can do to further support you, don’t hesitate to reach out! – Rhys and the iTacit Team Replied February 2025 --- ### President of the iTacit Fan Club - Overall rating: 5/5 - Reviewer: Michele P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The iTacit team are incredible. I cannot say enough positive things about the entire process of setting up, launching and going live with this platform. Our training program has been drastically improved as well as communication between locations. iTacit has played a huge role in improving our corporate culture! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iTacit has changed our training protocol in an impressive and wide spread way. We couldn't be happier with the results we are seeing. Users find it engaging and enjoy the Notice Board as an opportunity to stay connected with other locations. Administrators enjoy the ease of use. #### Cons I really couldn't say there are any things I like least about iTacit. I could state a few very specific reports that I would like to see presented differently but they are so subjective to my personal preferences and uses that it would be unfair. #### Vendor response Wow - what an incredible review! We’re thrilled to hear how iTacit has transformed your training program and strengthened communication across locations. Engagement and ease of use are at the heart of what we do, so knowing that both users and admins are benefiting makes our day! We’re always open to hearing what would make iTacit even better - so if you ever want to share your ideas, we’d love the input. Most of all, thank you for your kind words about our team. We’re grateful to be part of your success and look forward to continuing to support you! – Rhys and the iTacit Team Replied February 2025 --- ### iTacit LMS Platform - Overall rating: 4/5 - Reviewer: Kyla P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I joined the company after they had adopted iTacit so I had to play catch up as I took on the role. iTacit support was extremely helpful and responsive. They are easy to reach through email and they also provided several Rise courses which were detailed and walked through many of the administrative tasks in Bridge. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Some of the best things about iTacit include the document library. It is a one stop shop for all job aids, policies, SOPs, quick references, etc. With this single source, version control is a breeze to maintain. We also rely on the "Forms" feature (additional cost for these users) to ensure specific protocol are followed at specific times by specific people. The customer service and responsiveness of iTacit is another plus. If you don't know how to do something, just ask! #### Cons I think the difficulties I've had with iTacit would be that some areas of the platform seem to me to be a bit complex - as an average person, not an LMS expert or specialist. However, this level of complexity also means that you can do just about anything you want in terms of course creation and reporting, you just have to figure it out. And I believe they don't yet have a report to be able to run that will tell you the last login date for each user. #### Vendor response Hi Kyla, Thank you for your detailed review! We love hearing how customers are maximizing iTacit’s document library and Forms to streamline version control and ensure protocols are followed. There are so many different ways people use it! Your use of Forms is a good example. We're always looking for ways to simplify the experience, and insights like yours help guide improvements. We’re also thrilled that you find so much value from our support team. We’re always here to assist, so don’t hesitate to reach out! Thanks again for sharing your experience - we’re excited to keep supporting you and your team! – Rhys and the iTacit Team Replied February 2025 --- ### I would recommend itacit as an LMS - Overall rating: 4/5 - Reviewer: saundra w. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with our itacit representative has made my overall experience exceptional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy working with our representative, he's number one in my book. Having analysis tools to facilitate the monitoring and compliance required, at our disposal, is key. The ability to have various knowledge programs to assist our stakeholders is beneficial as well. Ongoing improvements based on customer feedback is essential and the communication of these improvements are necessary and itacit excels at both! #### Cons Reporting limitations as noted in my survey response. #### Vendor response Hi Saundra, Thank you for your fantastic review! We’re thrilled to hear that your experience with iTacit (and your rep) has been so positive. We’ll be sure to pass along the kudos! It’s great to know that our analysis tools and knowledge programs are making a real impact on monitoring compliance and supporting stakeholders. Continuous improvement based on customer feedback is a priority for us, so we appreciate you recognizing our efforts! We’re always working to enhance our reporting capabilities, and feedback like yours helps shape those improvements. Thanks again for your recommendation! – Rhys and the iTacit Team Replied February 2025 --- ### User Friendly and Portable Learning - Overall rating: 5/5 - Reviewer: Maritza L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. User friendly, great tech support, ability to meet needs of learners and users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, portable platform via mobile app, knowledge programs tailored to different users and learning needs. #### Cons Learning the administrative requires some time investment to fully understand and use the platform fully. #### Vendor response Hi Maritza, Thank you for your review! We’re so glad to hear that you find iTacit user-friendly and portable - making learning accessible across devices is a key focus for us, so it’s great to know that’s been valuable for you. It’s great to know our tech support team has been helpful as well! Thanks again for sharing your experience - we’re excited to keep supporting your learning needs! – Rhys and the iTacit Team Replied February 2025 --- ### Great LMS tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is an easy to use tool, once you figure out navigation. #### Cons User Interface for admins could be better. --- ### A great solution for internal training - Overall rating: 4/5 - Reviewer: Kyla M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were already on the journey to creating online learning, with COVID this propelled us forward. Without Itacit we would have been in a hard spot for onboarding new employee's and ensuring continuous learning was easily available virtually. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love that Itacit is very customizable to our needs. #### Cons We haven't identified anything that has caused major concern, the system requires someone who is tech savvy enough but doesn't have to be an IT wizard. --- ### Itacit Review - Overall rating: 4/5 - Reviewer: BRAD P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It works well once you get the hang of it, simple. #### Cons More in-depth resources would be nice. Some features that seem to be simple to disable or customize cannot be done. --- ### Union environment - Overall rating: 4/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The people are friendly and helpful. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The targeting feature is very powerful and something I hope to take better advantage of in the future. #### Cons The API was not a perfect fit and we have had some ongoing issues with data reconciliation. #### Reasons for choosing iTacit Was used by a trusted contact. Also, was given great attention by the product leader/executive at the time. --- ### iTacit Review Dec 2022 - Overall rating: 4/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been positive and those staff that have participated have indicated that it has been easy to complete, which is certainly beneficial for adherence. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to navigate once logged in. Modules are straight forward. #### Cons There have been multiple log in issues for staff members, causing frustration amongst the team. --- ### Business Coordinator - Overall rating: 5/5 - Reviewer: Loretta E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had to reach our the customer service team on a number of times to assist with our education requirements, it has always been a very positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly site, customer service is top notch. Patient service providers always willing to teach new ways. #### Cons From a non techy individual it is sometimes for me to get a handle on new processes. #### Vendor response Thank you for your review! We’re so glad to hear that you find iTacit user-friendly and that our customer service team has been a great support for you. We take pride in making sure our users feel confident and supported every step of the way! Thanks again for sharing your experience - we appreciate you taking the time to review us! – Rhys and the iTacit Team Replied February 2025 --- ### Game Changer for Employee Connection - Overall rating: 5/5 - Reviewer: Kara W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support is wonderful ! There are many facets of itacit that can continually grow with a company’s needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The front end is easy to use and visually pleasing. I love how it links employees without the need of sharing personal info and social media #### Cons The back end can feel redundant and cumbersome #### Vendor response Thank you for your thoughtful review! We’re thrilled to hear that iTacit has been a game changer for you. We’re always looking for ways to streamline the experience, and your feedback helps us narrow our focus. We’d love to hear more! And a big thank you for the kind words about our support team! They’ll be happy to hear it! We’re excited to keep growing with you. – Rhys and the iTacit Team Replied February 2025 --- ### Great team and product - Overall rating: 5/5 - Reviewer: Louis-Philippe L. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They offer great service and are very understanding with there clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have great customer service and great product #### Cons I have nothing to say ''negative'' about iTacit. They offer great service and are very understanding with there clients #### Vendor response Thank you for your kind words! We’re so glad to hear that both our product and customer service have made a positive impact. Providing great service and truly understanding our clients’ needs is very important to us, so it’s fantastic to know that’s been your experience. We appreciate you taking the time to share your feedback! If there’s ever anything we can do to further support you, we’re always here. – Rhys and the iTacit Team Replied February 2025 --- ### Itacit Review - Overall rating: 5/5 - Reviewer: James C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. excellent to deal with, professional and knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros full suite of products, good customer service #### Cons nothing to complain about, maybe work on a different pricing scheme. #### Vendor response Hi James, Thank you for your review! We’re glad to hear that you find iTacit’s full suite of products valuable and that our team has provided excellent support - we place a priority on our customer service, so this is good to hear! Thanks for sharing your experience. We’re grateful to have you as part of the iTacit community! – Rhys and the iTacit Team Replied February 2025 --- ### Great education Platform - Overall rating: 5/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I find the Itacit team is responsive and always trying to improve functionality for customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, functionality, ability to personalize. #### Cons I don’t have anything that I liked least about itacit #### Vendor response Hi Ashley, Thank you for your wonderful review! We’re thrilled to hear that you find iTacit easy to use, functional, and customizable. Those are exactly the qualities we strive for. It’s also great to know that our team’s responsiveness and commitment to continuous improvement have stood out to you. Customer feedback plays a huge role in shaping our platform, so we truly appreciate your insights! Thanks again for sharing your experience - we’re excited to keep supporting you! – Rhys and the iTacit Team Replied February 2025 --- ### review 2022 - Overall rating: 5/5 - Reviewer: Marilena G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with iTacit has been great. I appreciate how quickly I am able to contact the iTacit user Help Desk if I am experiencing any challenges that I am unable to answer for our homes, I know the support is always there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is a great tool to use for online learning management and compliance tracking. Information is there for you to access at any time (see my feature rating for more details). #### Cons This is some feedback that I have received at the home-level, oftentimes there are too many filters for the transcript manager and knowledge program manager that it becomes overwhelming to navigate. If there is any way to cut down on some features (not necessarily replace them) but enhance them in a way that allows for them to be more Userfriendly. #### Reasons for choosing iTacit Was not a part of the original iTacit onboarding process. --- ### Superior customer service, and solution driven - Overall rating: 5/5 - Reviewer: Tasha R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are amazing!! I have been working with the iTacit team for about 6 years, they are responsive, skilled and knowledgeable, and always go above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The learning management features - the ability for staff to login and complete assigned courses, and easily track their completion. Previously we were using paper based courses and tracking via spreadsheets. The introduction of iTacit to our workforce has made this process more efficient and interactive for staff. Employee engagement and communication are always areas for improvement within an organization, introducing the iTacit notice board has made it easier to share information with staff, and the comment/ like features has made it much more interactive and enjoyable for staff. #### Cons There is definitely room for improvement with reporting. We have a large organization, and we have to pull education completion rates for all program areas, it is difficult to get the numbers we need in a quick and efficient way for these larger reports. The team at iTacit is working on a solution, as they always do when a concern or issue is raised. Customer service and follow through are excellent. The My Team function for managers to easily view their own staff's course completion has helped as well. #### Reasons for choosing iTacit Customer service, cost, and met our organizations needs. --- ### iTACIT - eHealthNB Centre - EHR - Overall rating: 5/5 - Reviewer: Josée C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've realized it's a massive benefit to have hardworking technicians on the iTACIT side that are always there to help us with any issue or question we have. They are quick to answer and go above and beyond helping us. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that we get to have training and forms on one platform. It's a lot easier for us to see where someone is in our process thanks to iTACIT. For example, before we would need to check 3 different applications to find information for a user, now we just need to find their iTACIT profile. With iTACIT, there's also no more confusing user handwriting, and the mandatory fields help display the information we require from users to do our job - this was a bite sore point with our old paper process. This software has made it so much easier to deal with the increasing demand for EHR access. Turn-around time for requests is a lot shorter than it was before (before a request could potentially take 15-45 minutes to process [depending on account status] and now its more like 10-20 minutes), allowing us to do more things with our days. #### Cons One con I've found with the platform is when it comes to letters with accents. In other systems if you were to write a name with an accent without the accents in the search bar, it would return the users with the accents in the search results. With iTACIT, you must be specific as it will not display the person without the proper accents. This has caused a few of my team members to be unable to locate a user because they did not realize there was an accent in their name. --- ### All in one location - Overall rating: 5/5 - Reviewer: Lucy M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been great with excellent customer service. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software allows for various items to be stored, access and reported on from training, to documents and surveys.Its easy for management to review and staff to access. #### Cons There is no option for custom report writing which would make it much easier for management to get what they need. --- ### iTacit- Great Software - Overall rating: 4/5 - Reviewer: Tobey B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with iTacit has been very good. It was easy for me to learn how to set up employees, business units, and forms into the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how user friendly this software is. The forms are easy to build and easy to use by employees. I also like how easy it is for the documents to be uploaded, updated and shared with all users. #### Cons One flaw is that when I am updating a drop down for a form it does not automatically update the active form in the Library. #### Reasons for choosing iTacit iTacit was known for being able to help us develop a paperless version of our Payroll Authorization Forms that would allow us to track the process and approvals of the forms. --- ### ReThink Ability's Partnership with iTacit - Overall rating: 4/5 - Reviewer: Colleen F. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The iTacit LMS is working very well at meeting our needs and those of our learners. Probably the most appreciated element in our experience has been iTacit's willingness to support ReThink Ability in developing the specific components that we needed in order to deliver an accessible platform to external learners.Equally appreciated, is their exceptional customer service. They are helpful, responsive, flexible and proactive in meeting our needs. #### Cons Some aspects of the back end were challenging - not intuitive initially, but iTacit's online and one-on-one training was, and continues to be very helpful. #### Reasons for choosing iTacit A major factor that led to choosing iTacit over other products was their commitment to work with us to develop what we needed to ensure an accessible platform as noted above. We were a new venture at the time, and we needed to partner with a company we could trust to help us on our journey. They have not disappointed. ## More reviews [Next reviews](https://www.softwareadvice.com/compliance/itacit-profile/reviews/?page=2) --- iTacit Reviews, Pros and Cons - 2026 Software Advice