About MedTrainer

MedTrainer is a compliance management solution that helps organizations in various healthcare industry verticals, such as pharmaceutical, long term care, dental, veterinary and hospitals. It allows organizations to manage certificates, contracts, maintenance logs, safety plans and more on a centralized platform. MedTrainer's self-enrollment functionality allows staff members to browse through the course catalog and assign training sessions based on individual requirements and preferences. It automatically generates training completion certificates with details, such as employee name, the course title and completion date. The compliance toolkit allows users to generate OSHA inspection forms, manage incident reporting, and access HIPAA business associate agreements. Addi...
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Medtrainer on-boarding path

MedTrainer User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 106 reviews

User Profile

Ashlie

Verified reviewer

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Efficiency Improvement

Risk management has been more organized. I also utilize the organization functionality to perform my own credentialing. I used to have an excel document where every medical staff member had their credential expiration date listed and I had to manually keep up with this. With Medtrainer, I am able to run a report as often as I would like and the credentials that are valid, expiring, or expired will populate in an excel document. My staff love that the program can be accessed from anywhere, including their mobile device. My learning compliance has increased since implementing the system.

Pros

Medtrainer has endless functionality that can enhance many areas of ones practice. I personally do not utilize the program to its fullest potential, but what I do use the program for has saved my valuable time and helped me stay better organized. I love the incident reporting component. My staff are able to complete incident reports easily and they are more timely then on paper. Enforcing time restrictions for incident reporting is also easier.

Cons

There are some attributes that are not user friendly and you have to either know for sure how to access the functions as opposed to "figuring it out". Thankfully, the support line is very knowledgeable and they are able to explain how to do something quickly and easily. Assigning the learning courses can be challenging and re-assigning courses is not user friendly.

Reasons for switching to MedTrainer

functionality and price

Stephanie

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

Best Decision

We have better reports, the ability to track internal and external transcripts within one platform; minimizing paper forms to file and manually track in spreadsheets. We were able to import clinical competency forms, policies, procedures and other important documents employees acknowledge. This has been very helpful with regulatory accreditations. Reports are quick and painless compared to other learning management systems.

Pros

The admin, super admin and end-user functionalities are easy to use. The software allows our organization to store and track various content while minimizing paper documents and maintain version control. This ranges from competencies, policies, procedures, basic life support, and mandatory reporter training. We are evaluating other internal processes to maximize the software, reduce manual labor and re-work. We have the best customer support from our account manager, [SENSITIVE CONTENT HIDDEN], who always responds in a timely manner. He truly makes us feel like we are his only customer.

Cons

The 3 week time frame for customized courses.

Reasons for switching to MedTrainer

MedTrainer offered more customization beyond annual course assignments. We were able to house and track many things within one system.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

September 2019

Not the greatest learning tool

Good luck with this one, I hope you have better luck then I have had with it!

Pros

I have been in the medical education system for along time and have had to use this throughout my training. It does allow for a wide range of options for teaching the student, but overall it is frustrating and annoying to use. There has been okay customer support, but it overall doesn’t match some of the other options out there!

Cons

It is hard to use and is very figity. It has several glitches and is not user friendly at all. It takes a big learning curve and overall is just not worth the time. It is affordable though, which is a positive.

Response from MedTrainer

Thank you for leaving us a review, and we're sorry you didn't have such a great experience. We're constantly improving our system to meet the needs of many types of offices and organizations. We always welcome comments and suggestions to help us better improve our platform, and feel free to email us at info@medtrainer.com to let us know how we could improve your experience in the future. We offer training and live assistance to our customers when they need help. Thank you again.

Replied September 2019

Amy

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

Great Streamlining Product

Overall my experience with MedTrainer was positive. They work to exceed expectations and improve where needed.

Pros

Integrity is a highly valued trait and something we view as incredibly important at our company. In speaking with the [SENSITIVE CONTENT] of MedTrainer, it is very clear that he views integrity the same as we do. I have worked in credentialing for 5 years and credential for multiple states - this software offers a variety of tools that aid in streamlining the credentialing process. This program is easy to navigate and the reporting tool allows you to create documents that give you an "at a glance" reference, which is very useful. I would recommend this product to both small and large companies, as it caters to both. 

Cons

Initially staff communication and product capabilities were an issue, however these were resolved.

Monique

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

MedTrainer Review

Pros

Reminder emails and ability to change frequency of them. Tracking of Transcripts and Contracts.

Cons

The Document and Policy Binder is messy. Might be my fault though.

Reasons for choosing MedTrainer

We also use Relias. They do not store Contract though so we don't want to get rid of MedTrainer. Relias has more trainings related to our line of work though.

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