About Onspring

Onspring is a cloud-based, no-code software for reporting, analysis, process management, and coordination. Our connected solutions for Governance, Risk & Compliance, ITSM, and Business Operations create efficiencies for your teams and put key metrics at your fingertips anytime and everywhere.

  • Central project portal allows teams to collaborate on internal projects, client deliverables, and company initiatives, with the ability to track project status, documentation, milestones, ownership, and more.
  • Diagram entire processes in stages with visuals and create approval/rejection paths for non-linear processes.
  • Apply business rules and workflow logic to automatically notify designated teammates of recent updates or actions needed, and schedule automatic rep...

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    Supported Operating System(s):

    Web browser (OS agnostic)

    34 Reviews of Onspring

    Average User Ratings

    Overall

    4.79 / 5 stars

    Ease-of-use

    4.5

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    4.5

    Ratings Snapshot

    5 stars

    (28)

    28

    4 stars

    (5)

    5

    3 stars

    (1)

    1

    2 stars

    (0)

    0

    1 stars

    (0)

    0

    Likelihood to Recommend

    Not likely

    Very likely

    Showing 1 - 5 of 34 results

    March 2021

    Michael from H&R Block

    Verified Reviewer

    Company Size: 10,000+ employees

    Industry: Financial Services

    Time Used: Less than 12 months

    Review Source: Capterra


    Ease-of-use

    5.0

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    4.0

    March 2021

    Straightforward and flexible

    Pros

    The licensing model is simple and straightforward that allows for post-deployment flexibility and growth. This is very valuable in the SaaS space, as it becomes increasingly more complex. It comes with a lot of functionality built out of the box, but can be reshaped to fit most processes you can think up. The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it. It's very easy to learn and use. Within a week of purchasing we were able to launch simple processes in the platform and realize immediate value. This was instrumental in gaining executive buy-in with the product, as most are burnt out on 6-12 month implementations before realizing an ROI.

    Cons

    It misses some of the logic functions you see in more advanced platforms. The licensing approach can be a double-edged sword as you can't allow for read-only access without utilizing a full license. Feature releases are done roughly quarterly, which means there is a significant delay between when feature need is realized and when it's delivered. Lacks the functionality to build a public facing user portal. They use surveys to accomplish this, but they are unwieldy since the URL changes every time you update the survey.

    Reasons for Switching to Onspring

    Poor implementation led to a complex mess of a solution that cost far more than the value we realized from it.

    March 2021

    Michael from TDS

    Company Size: 10,000+ employees

    Industry: Telecommunications

    Time Used: More than 2 years

    Review Source: Capterra


    Ease-of-use

    4.0

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    4.0

    March 2021

    Flexibility

    Pros

    The product is quite flexible. It can be applied for a variety of use cases. Once you have your apps matured, reporting becomes streamlined.

    Cons

    The interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle.

    Reasons for Switching to Onspring

    Teammate treated us like a number. Onspring treats us like a neighbor.

    Response from Onspring

    Replied April 2021

    Michael, thanks for providing a review of Onspring. We really appreciate you taking the time to share your thoughts on what it's like to be a customer - and we are very happy to be your 'neighbor.' I'm going to take your 'report creation' feedback to our product team to discuss options on improving the experience. Thanks again!

    March 2018

    User Profile Picture

    Michael from Community America Credit Union

    Verified Reviewer

    Time Used: More than 2 years

    Review Source: Capterra


    Ease-of-use

    3.0

    Value for money

    3.0

    Customer support

    4.0

    Functionality

    3.0

    March 2018

    I'm an internal auditor, daily user

    Pros

    It's a good way to organize and retrieve audit workpapers. Multiple controls can be assigned to a single risk, so it's easy to build a usable risk library.

    Cons

    There is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic

    Response from Onspring Technologies

    Replied June 2018

    One of the primary features of our product is how easy it is to configure for individual needs. Please reach out to our support team, who is always here to help.

    May 2020

    Drew from J.M. Huber Corporation

    Company Size: 5,001-10,000 employees

    Industry: Consumer Goods

    Time Used: Less than 2 years

    Review Source: Capterra


    Ease-of-use

    5.0

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    5.0

    May 2020

    Best in Class Audit Management Software

    Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change.

    Pros

    Onspring is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions.

    Cons

    Onspring uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern.

    Reasons for Choosing Onspring

    Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled.

    Reasons for Switching to Onspring

    We were significantly disappointed with the usability, customization, and support options in TeamMate.

    May 2020

    Jon from Magellan Midstream

    Company Size: 1,001-5,000 employees

    Industry: Oil & Energy

    Time Used: Less than 12 months

    Review Source: Capterra


    Ease-of-use

    4.0

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    5.0

    May 2020

    Best Audit Software

    I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer, [SENSITIVE CONTENT HIDDEN], has been the secret to our success, and we are very thankful for her!

    Pros

    The OnSpring system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes.

    Cons

    With the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our OnSpring implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed.

    Reasons for Choosing Onspring

    hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such.

    Reasons for Switching to Onspring

    We were using the old client/server TeamMate product, and were going to be required to replace our servers, thus reimplement the system. We decided it was time to see what products were on the market. TeamMate+ was evaluated along with other systems. We chose OnSpring over four different systems evaluated.