Overall, its an amazing and easy to use software.

I truly enjoy how accessible this software is in any one of our wants and needs in accessing our community.

I guess I would say how small the note sections are and how the date is automatically applied when placing a hold until it is fully sent through, if I am one day off I won't know until after.

I am a big fan and recommend this software to all of my communities.

The ease of uploading and maintaining applications and communicating. Its easy to train new users.

Theres a lot of updates which can be confusing for older members

See prior comment

I like that the homeowner can submit their ARC themselves. It cuts down on handling paper. It is not a back product and over time I am sure it will get better as you get the kinks out.

The processing fee that is charged to homeowners as soon as the ARC is submitted and they do not have the option to pull that ARC back without paying the fee. Also some elderly that do not use computers cannot submit the ARC themselves. We have to chase down board members to sign in and review/approve or deny an ARC. The training for use is not always great and the trainers sometime get angry with us that need to learn.

Overall everything has been awesome! Very easy program to learn quickly.

This software is best for organization. The residents can monitor their accounts in demand and management can have l information stored in one database! Super Effective!

The software is extremely picky and causes a lot of unnecessary emails between the management and residents. Example- the system won’t pick up Lane vs Ln

I wound recommend SW to any HOA management team. I would remind them that “garbage in , garbage out “ when working with the implementation team to make sure they had clean data to import as this is critical to their success with SW. I wound also recommend they have someone staff as a super user. This person should be the expert in all things SW. This would be beneficial to their daily operation

The best feature of this software is not something written in the software but rather it’s the customer service provided by the SW employees. We had yearly face to face meetings with the president of the company and could contact anyone at the office when ever we had an issue. We have the direct phone numbers of several senior level people and can contact them when needed. I have a background in software testing , from a previous job , so when I found some items that needed enhancements , I was able to work with the developers to create new items and processes within the software.

It’s my belief that the software was not created for large scale HOAs. We have an enormous amount if data snd when running reports the software would not be able to accommodate the output. The system wound either crash or it wound just spin and spin and never give any results. I would have to contact SW Snd have someone there run my reports. This was very frustrating and time consuming

Adding Smartwebs to our business software moved our office out of the dark ages into an almost paperless environment. With files being easily accessed with a few clicks, we are able to decrease our response time.

Compliance & Arc are user friendly applications. The mobile version allows property managers to record and send violations in little time with a simple follow up process. The ARC software cuts application processing time in half, which allows staff to focus on other projects. We have had positive feedback from committee members.

New homes added after initial set up are not placed on the map properly. The only way to fix this is manually move the home. When communities of 100+ are being added, this can be cumbersome. The email function is great, but if two emails are in the system separated by a ";", the system does not recognize them as separate emails. You are unable to "Queue" letters in ARC like you are in the violations portion of Smartwebs. If your committee requires approval of letters before they are sent out, this lack of function requires you to repeat the process twice before the letters are sent.

My overall experience with Smartwebs has been good. They are responsive when we have questions and are helpful in making changes if needed.

I appreciate how easy it is to navigate through the system. I can move from the violation section to look up an architectural for a home in one click. I also like that you can see any home with an open violation from the main screen.

The one feature I would like to see that isn't available is for architectural submittals . When requesting “more information” on an architectural submittal this is automatically placing the request on hold. This can’t happen as that stops the clock and we need to ensure that the calendar clock continues.

As a user, my experience has been mostly great. My only complaint is the UI for work orders and the lack of advance notice on software changes. Smartwebs would be better served by notifying users up front of upcoming changes instead of after the fact via a pop up upon login. As a Smartwebs global administrator for my company, my experience has been neutral at best. Smartwebs could greatly benefit from better communication to the global admins, and while the response time on basic issues with Support has greatly improved, the response time on more involved issues has suffered and we find ourselves repeatedly following up on requests to get an answer.

The ability to take photos and add them to compliance letters is a must and Smartwebs does this well. The ARC module is a game changer in being able to track architectural requests and send the committee automated reminders without having to involve the manager.

The work orders module is clunky at best. It is hard to navigate and not user friendly.

Overall, my experience has been favorable. In my opinion, the product could stand a little tweaking, but generally

I appreciate the ability to integrate violation photos with the violation text in the field. Also, being able to access archival information, which in our case, includes photos, letters and voting information is a positive.

My lease favorite function is the letter writing. I would like to see the ability to be more flexible in the writing of standard letters. Also, our community is composed of rather large homes (10,000 + sq. ft.). The program is limited to uploading no more than 12 MB while I am seeing more and more sets of plans that are 17-25MB. Expanding this ability would really be helpful.

The experience has been wonderful, as we add more associations, they have been there to help us along the way!

The thing I value the most is the constant support from the SmartWebs team, whether it is Operator error (which most of the time it is lol) or a software issue (they are ALWAYS open to feedback to make their software better) there is always someone there to support the process.

The only thing is that there is so much functionality, it takes a moment to wrap my head around all of it, but like I said, there is always someone to help us through it all. We had weekly meetings until we were all set and comfy using the software on our own!

Very good

This software makes it easy to track homeowner violations and to review and approve homeowner architectural applications for modifcations.

Only problem is when the software isn't working

Overall it is a great product and I would highly recommend.

Smartwebs has a great design and is very user friendly for compliance violations and arc requests.

Sometimes it will freeze or time out while doing inspections.

Having one platform for everything an HOA or management company needs just makes the managers and integrations job easier all around. Customer service and the higher up execs are all pleasant to work with and listen to suggestions or criticism should it arise.

SmartWebs is first and foremost very user friendly. Features work seamlessly, set up and integration is extremely easy, and if something goes wrong customer support responds very quickly.

As far as existing features, I don't believe there are any cons. We work with SW all the time to try and implement new features or give suggestions for improvements, but it's overall a very pleasant experience.

Overall, Smartwebs has been a great software program. It is incredibly user friendly for someone that is moderately tech savvy, however, we do have several users that complain that it can be difficult to navigate (I think that's directed more towards users that aren't very tech savvy). I appreciate the features that the software offers, but the biggest issue that we have is issues with syncing with our accounting software to make sure the most accurate and up to date information is being used.

It is incredibly user friendly and offers many different features

Sometimes the HTML or coding in the letters can be difficult to navigate or understand if not familiar with this type of coding.

The overall experience with Smartwebs has been good.

In my opinion the system is user friendly and the information you need is readily available to you.

The system drops off ARC history after a six month period which makes it challenging when you are performing property inspections especially if you are new employee to a company. This may cause residents in the community to receive letters for items that have been previously approve but were not available to view when the inspection was performed.

I'm super excited about this product and its features. I'm looking forward to using it more with my daily tasks.

The features that seem most impactful for me is the ability for several users to access it to process a task as well as the reporting. I'm still learning more about this program, but these features make my job much easier. The integration is a process, but I believe it's worth it in the longrun.

Since I'm still learning about this software, I can't say that I see issues however, I'll definitely be in touch with any.

Attaching pictures with the letters per NRS 116 requirement. Downloading multiple HOA's and just being more efficient.

Creating Compliance letters for my HOA's is easy. The software is user friendly and my letters can be customized, for better communication with Homeowners.

When I queue a letter, sometimes I get bumped back out to the Community map, and have to get back to my address list again. But after a few clicks, I'm back to where I need to be.

Before SmartWebs, our company used a spreadsheet to keep up with compliance. As we continued to bring in more doors, the need for a simpler and more effective way to keep up with violations was necessary. SmartWebs allowed for us to send multiple violations while on property. Integration was seamless as it merges with our software, VMS. And we have multiple communities who benefit from it.

Easy to find a home address either by typing or viewing on the map Easy to find open violations and view notes while in the field Quick and effortless to send compliance reports to the Board/committee Architectural process is seamless Great to have all notes and backup info in one, easy to search location

There is nothing that I do not like about SmartWebs to be quite frank. The system is constantly improving and we're happy with the product.

I have been able to have the communities look better and follow up consistently.

I like being able to attach photo with the violations, keeping track of the violations, and the reminders. I love having a paper trail that include certified letters and signatures when reviewing disputes with owners and the Board.

I would love to be able to attach a pdf to a violation and not just a jpg.

It's been great. Super intuitive for the most part and if you're ever stuck the customer support is quick and amazing.

Easy to use. Graphical. Geo-Tracking for on the spot enforcement. Inclusive and responsive for Architectural reviews and a great system for tracking and issuing covenant violations.

I would love to be able to separate our community into neighborhoods as some neighborhoods have sub-associations that I don't want collaborators to have access to entire HOA.

I love it for the ease of reporting to the Board and am looking forward to getting the work order system in play.

SmartWebs violations and ARC are very easy to use and provide an easy way to track projects and violations. There are a variety of reports that can be ran depending on how you need to see the data.

Smartwebs offline sometimes crashes when adding a picture out in the property.

Overall I'm very happy with this product and can't imagine my daily work without it.

I really like this product, I honestly don't know how managers did their inspections and ARC management without, it's a time and life saver in my opinion.

I would like the integration to be done live, having to wait for once per week integration sometimes slows me down.

It is great to have the history available in one place

We use the software for violations and ACC so the ease of use is very important to us

As with any software, updates have to be done which does impact us at times

I wish I could set a default view ... IE, last 7 days, or last 24 hours. Obviously, having the ability to change it, but one that would show me a specific view, for my needs, as a user who made the decision to pay for the software ...

I liked that I could vary the view of monthly violations.

1. I wish I could get a notification every time someone representing my neighborhood modified something or created a new ticket, or at least of course, make it a notification option I can turn on or off.

The software is really user friendly. It is helpful that you are able to edit the letter to be specific to what you need.

I do wish that reports would show names, it helps when I am out on property doing inspections to know the owners.