Xero

RATING:

4.4

(2909)

About Xero

Xero is a global small business platform with 3.95 million subscribers which includes core accounting, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions, helping small businesses access a range of solutions from within its open platform to help them run their business and manage their finances. Xero is a FIFA Women’s Football partner. About Xero accounting software Xero provides small business owners, accountants and bookkeepers with powerful online accounting software and access to up-to-date financial data. It’s designed to make life better for small businesses, their advisors and communities around the world. It connects businesses with their bank, ...

Xero Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Xero dashboard
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Xero Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Xero

1 - 5 of 2,130 Reviews

Karim

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2021

One stop Accounting solutions for Small to Medium organisations.

User Profile

Happy

Verified reviewer

Accounting, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

The Xero Effect: Revolutionizing Accounting One Click at a Time

Xero stands out as a professional, user-friendly, and aesthetically pleasing accounting solution. While it may occasionally test your patience with its speed, the overall experience remains largely unaffected, leaving users with a feeling of satisfaction and relief.

PROS

I thought it was a simple step in and work type of software, easy to maneuver around and not get lost. Love the soft blue color as well, feel professional and relieving.

CONS

The online platform was slightly slow for, could be my connection maybe on this one.

Hannes

Verified reviewer

Wholesale, 2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2023

No After-sales Support - South Africa

The transition from Quickbooks to XERO took almost 3 months after which the system was not very user friendly at all. Getting a hold of somebody to help us was a nightmare, and the attitude of the support staff left a lot to be desired.

PROS

Financial reporting is good.Custom reports are good.

CONS

1. No after-sales support.2. No after-sales support.3. No after-sales support.4. No after-sales support.5. No automation with statements.6. No batch tracking7. No after-sales support.8. No after-sales support.9. No after-sales support.10. Not user-friendly for sales & administrative staff.

Reasons for switching to Xero

Because our accountant recommended XERO. I'm not proud that I approved the decision.

joel

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

Xero Recurring Bill Feature Review

PROS

The recurring bill feature of xero is very easy to setup. It has corresponding placeholders that enables you to customize references and other information needed to easily identify the entries. You can choose the status of the recurring bill as well (draft, awaiting approval, awaiting payment). The option to choose frequency, due date, and end date provide flexibility when you setup the recurring bill.

CONS

It is best to get someone who is an expert to setup xero and train the users so that you can deploy it immediately and accurately.

Peter

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2020

Xero is made for accountants and not small business or tradies.

Xero is quick to reconcile but so are the other brand options. I am making a lot of money for my accountant because I always need to ring and get help.

PROS

Easy reconciliation but this is a feature of most brands now.

CONS

Reports are impossible to configure and source the data I need. The layout is poor and not user friendly. The technical terms used are common to accountants but make no sense to small business operators. The online help is useless and takes forever to get a response. Feature requests are ignored and not even responded to. There are other brands that offer a much easier user interface and at a fraction of the cost. I was forced into XERO as it was the only brand my accountant would support. I have to ring the accountants for help all the time who change a fortune for simple advice. Every feature I need is an extra add on charge. The remember me at login does not work and I have to waste time with 2 step login every time I leave the computer for 5 minutes. XERO does not work well on the tablet. The bank feeds do not deliver all the transaction data detail and its very difficult to identify some businesses. Memorizing transactions and splitting purchases is a real time-waster.

Reason for choosing Xero

I was forced to use it by my accountant who would not support the other brands.