All OpenRMA Reviews
1-14 of 14 Reviews
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Mark
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Perfect solution for my PC Repair business
I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner.
PROSThere's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA
CONSThe inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative.
Reason for choosing OpenRMA
I like the simplicity of OpenRMA for my needs, however that's not to say it's basic as there's a lot of functionality that I don't make use of (yet).
George
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
OpenRma after 2 years of usage
The flexibility of the support team. Their action is spot on and they can customise whatever request is needed
CONSNot much to talk about since i have searched a lot and made sure that this is the perfect software for my business
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
OpenRMA Review
It is the best software in computer repairs that I have used
PROSWhat I like most about this software is its open and easy to use interface in problem solving
CONSIt's customer service response is not that good compared to others
Victor
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Radionet
I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021.
PROSThe software could be customized for my radiocomunication workshop easily with the help of support team.
CONSIf you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company.
Reason for choosing OpenRMA
It holds a lot of the features we were looking for our workshop operation.
STAVROS
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
VERY GOOD SOFTWARE
VERY EASY TO USE AND GOOD SEARCH ENGINE.
CONSI WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS).
Erin
Consumer Electronics, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Simple Returns Processing Software - Great Value!
Support staff are very helpful and respond quickly every time we've had a question.
PROSGreat value for money with this software. It isn't a fancy looking interface, but as only our internal staff use it, it doesn't need to be. Nearly all of the fields we needed were present in the standard software, and the few we asked for were quickly and affordably added by the software designers as a customization.
CONSNo complaints, it does what we need it to do.
James
Computer Hardware, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2017
It is so easy to keep track my repairing with OpenRMA software. With a few clicks i got all i need
Simple use, easy tracking, easy services management, very fast support
PROSSimplicity of the software, too many features, Value for money and no annualy or monthly costs. One time fee and you have it forever.
CONSPos system is not yet available so you cannot have it as a billing system. Only used to track repairings
Dennis
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Software works like a charm - The devs and support are the best you cand find!
The software are very easy to install and use! besides that, I have some question about the software, the devs answered me within a few hours. In addition to that, I had some special requirements for the software. The developers programmed a very special version number to me less in 24 hours with my requirements. I warmly recommend openRMA and its developers. I also love the database runs in mysql - I can use my own cloud based mysql server to storage all data. People who complain about its not cloud based, you guys can solved it by your self very easily by this method.
Luis
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
This is all i need to keep the right order in my business
Find a software that allowed me put order to my business, and help to keep order in the workshop
PROSDirect and specific information to load about the product to repair Highlight the accesories that bring the cellphone. Very Usefull to keep the order . Let you attach picture about your work Show you in differents color the situation of the device (awating repair, supplier and others)
CONSFor the moment no one. If can you make the software a little more attractive, because in functionalityis OK.
Vendor Response
Thank you for your Review. We 'll do our best to make our interface more attractive.
Replied June 2018
Isaak
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2016
Simple and easy to use RMA tracking
10 years in Computer repairing industry. I was using excel files to archive my repairings. Now with OpenRMA i have all the repairing in one pleace. Serial numbers, RMA ID's was exactly that i was looking for.
PROSIt is simple, easy to use, nice interface and prints the forms for me and my customers.
CONSI would like to have it on cloud
Vendor Response
Thanks, we try to make our best to help repair centers simplify their day to day repairings
Replied September 2016
Marko
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Top!
Bij OpenRMA zijn ze altijd bereid om je te helpen als je vragen hebt of met een probleem zit.
PROSHeel gebruiksvriendelijk, super overzichtelijk en het is aan te passen naar de behoefte van je organisatie.
CONSIk heb nog geen nadelen kunnen ontdekken.
Sheri
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Love this RMA system
I am incredibly happy with my decision to use OpenRMA.
PROSI have been looking for a easy to use RMA system for years. OpenRMA is incredibly user friendly. This will ensure my technicians will use & rely on this software and keep the data current. [SENSITIVE CONTENT HIDDEN] was amazing through the whole process. I highly recommend
CONSI wish I could bar code scan to update status.
John
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Manolopoulos Service
Its' simplicity , it's easy to use and you can learn how to use it very fast.
CONSThe search functions are not easy enough. Also when you have a window open and you add new data, like a new device type, you have to close it and reopen it to be able to choose it.
Esad
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
just great
easy of use. Multilingual UI. Tech support is superb.
CONSit would be nice if it had more customizable printout of forms. But its not a deal breaker.
Vendor Response
Thanks for your feedback. We try to do our best for our customers.
Replied October 2018