RepairDesk

RATING:

4.7

(190)

About RepairDesk

RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise and mail-in repair depot businesses. The software is highly customizable to each particular business' workflow and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs and a whole lot more. Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it. RepairDesk offers 40+ powerful integrations and modules with popular services such as QuickBooks,...

RepairDesk Pricing

At RepairDesk, we understand that each business has its own size, structure, growth velocity and unique workflow requirements. That is why we have designed three feature-rich plans to serve your changing business needs. Alternatively, you can get a free consultation from one of our product specialists who can help you in choosing the right plan.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

RepairDesk Point of Sale Interface
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RepairDesk Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for RepairDesk

1 - 5 of 190 Reviews

Anonymous

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

RepairDesk it THE best solution for electronic repair shops.

User Profile

Modesto

Verified reviewer

Retail, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Very Dedicated Staff and Easy to use software

To support team, just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

PROS

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

CONS

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Vendor Response

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

Replied February 2019

Corey

Computer Hardware, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2021

Decent POS and repair ticketing software for start-ups

PROS

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

CONS

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

Reason for choosing RepairDesk

Lightspeed was too expensive for my start-up, however I am now switching to Lightspeed due to printer support being dropped for Apple computers recently

Vendor Response

Hi Corey, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I've checked with our product team and we do offer print support to Apple users that are using an iMAC or iPad. If you're using an iMAC we would recommend you to use Epson Tm-m30 and if you're using an iPad we recommend Star TSP 6500 ii Please visit our recommended hardware page for more information and if you need additional help please reach out to our customer service.

Replied September 2021

Kevin

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2021

Great and terrible.

Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.

PROS

Great features. The trade in module is great.

CONS

Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.

Reason for choosing RepairDesk

Cost. Promises.

Reasons for switching to RepairDesk

For better repair business features.

Vendor Response

Hi Kevin, Founder here at RepairDesk and we're sorry you had a poor experience. Your satisfaction is invaluable to us and it would be great if you could share more information about the challenges you're facing so I can work with our product team to improve them moving forward

Replied September 2021

james

Computer Hardware, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

A good Software if your willing to learn the complexity

PROS

Repair Desk is truly able to handle 100% of daily tasks and streamline the process. Creating Tickets Managing COGS Employee management so on and so forth. The repair Desk Team is there to help you through any questions and will take remote control of your computer if necessary to help complete setup tasks

CONS

You need to know a good deal about how to find information on your own. I am lucky enough to have a good grip on Excel sheets and how to navigate around them to find specific data and that is what you will have to do for a majority of the customization. The repairdesk team is available to help during regular business hours and they are wonderful but sometimes (being from another country) translation of my question does get lost in conversation (that's not the biggest deal to me.) they are not there to do the work for you, you will have to do it on your own.

Reasons for switching to RepairDesk

Square was not built with Repair Shops in mind