All Swoogo Reviews

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Mary

Non-Profit Organization Management, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2023

Simple, Intuitive Event Registration Software

User Profile

Tammy

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Swoogo is Simply the Best Registration Software

PROS

Swoogo is very flexible and allows us to meet the needs of our many clients. We've used multiple online registration products and Swoogo EASILY beats them all! Swoogo makes creating up events very easy, has many options allowing us to customize our builds based on each client's needs, is constantly being updated and has more features than most other products. Reporting is very easy. Despite being only a 5 person company, I feel like a big fish in a small pond. I feel "heard" when we make suggestions. Customer service is the best and very responsive! I wish we got more limited access/reporting users in our package but there is even a work around for that by building a password-protected report site. There is a integrate app option that I'm hoping even more features will be added to soon. We use Swoogo on a daily basis and process about 7,000-10,000 registrations per year. That number has increased since we started using Swoogo and I credit much of that to the happiness of our clients and the ease of use for registrants. Swoogo is a very easy "sell" to our potential clients. When they see it they love it too.

CONS

Would like to see the integrated App more feature-rich so I can use it for my clients. If you need a more simple app it is very inexpensive and will work great.

Vendor Response

Thank you Tammy, for taking the time to review us. We are absolutely thrilled that you and your customers love Swoogo! Your feedback on the features in Swoogo Mobile is spot on. We will continue to add features - just as we do across the Swoogo platform.

Replied April 2018

Lisa

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Swoogo is the best event management platform I have used

I can't say enough good things about Swoogo. The user experience, the end-user experience, the customer support, the integration with other tools... everything is so well-designed and user-friendly. Anyone who is looking for an event registration and event management tool should look no further.

PROS

I've used several event management platforms and Swoogo is by far and away the best one available. It's event builder is flexible, allowing us to design customized registration and virtual/hybrid event experiences as fits the needs of our event/funder. The user experience for our registrants is intuitive and pleasing to the eye. Our Marketing team loves the flexibility with the email designer and the ability to send custom emails to different groups within an event's registrants, and they also find the reporting features tied to emails extremely helpful. Finally, the team at Swoogo is outstanding. Any time I have had a question, their customer support team responds quickly and they have always been able to come up with a solution.

CONS

The only thing that comes to mind is that I would love the ability to merge contacts in the Swoogo address book. Occasionally we have someone who registers for one event using their professional email address and another event using their personal email address, so now they have to contacts in our Swoogo address book. I'd love to be able to merge them so that we get a complete picture of their registration history with VentureWell in one contact record. That's fairly minor though - I'm exceptionally pleased with Swoogo's product!

Reason for choosing Swoogo

Swoogo's price point AND vastly superior product made the choice very clear, and we've been extremely happy with Swoogo since we made the switch!

Reasons for switching to Swoogo

We were eager to find a new event registration and event management tool because the tools we had been using were extremely expensive and also did not allow for the flexibility in event design that we are looking for.

Vendor Response

Thank you for leaving this glowing review, Lisa! We couldn't be happier that you and your team made the switch over to Swoogo and we're delighted to hear that you're enjoying all aspects of our platform. As for your suggestion on contact merging in the Swoogo address book, we have a few ideas on a solution for this. I will make sure to pass this along to your Account Manager so that they can reach out to discuss this with you in order to determine the best option based on your individual use case. Thank you for being a valued Swoogo customer, Lisa, we appreciate you! - Sam

Replied August 2022

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2021

Swoogo for your events?

I recommend you try Swoogo and see if it works for you and if it does great.

PROS

We like that with Swoogo you can transfer data from one platform to the other, and it offers a good number of features that other event management products don't. It also gives you the opportunity to use it for more than one event which is awesome due to the number of events we host in a year.

CONS

Customer service is the worst and getting them to add basic tools is a waste of time. They have you send a request and if it gets more votes from people requesting the same feature then they will work on it, otherwise, you are left paying $ for something you can't use.

Reasons for switching to Swoogo

Trying new Products.

Rachel

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Swoogo is the best in town!

PROS

This software is widget based which is the "drag and drop" feature. Which makes building super quick, super easy and super customizable. The finished product looks like you spent weeks developing it. The registration process is also super easy to customize and add logic too. You are able to create multiple paths and get really specific. In addition to that, you can have specific emails based off registration. The reporting is very clear and concise and gives you all you need to know up front as well. The support team is available basically around the clock and are super personable and ready to help.

CONS

There are only 2 things I wish I could change about Swoogo: 1. I wish the platform had abstract management (which that may be in the works *fingers crossed). and 2. I wish there was a call center instead of chat/email for the support team. Granted the support team is absolutely wonderful. They reply quickly, they are detailed and they have event sent me video chats to walk through issues before. But it would be nice to have a last resort phone number in case of emergencies.

Reason for choosing Swoogo

Swoogo has a great cost, open API, and integrates and talks with many other products. Easy to use for many different events and reasons.

Vendor Response

Thanks for your review, Rachel! Based on your pros list, it sounds like you are a superuser, so thank you for that. I hope Swoogo is exactly the solution you've been needing. Regarding abstract management, I think you're going to be very pleased with our summer product launch. ;) Keep your eyes peeled for more information in late June/early July. As for phone support, I can understand how having a number is just comforting in itself. I'll pass that note along to our Director of Customer Experience, Joe. But I am pleased to hear that your experience with our support team has been nothing but quick, personal, detailed support. That is always our goal. Thanks for being a great customer, Rachel! We appreciate you. Abby

Replied June 2022

Jennifer

Farming, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Best event software I have ever used

My experience with them has been truly exceptional and I have switched several other services that we used to use into this one so that I can have as good of an experience with all of our different event technology and not just attendee registration anymore.

PROS

Best event software I have ever used! It is the first one that finally gives me the freedom to do everything I need to do quickly and well and total open source to connect to other things I need as well. Using this system has made our events look much better online, saved tons of staff time and single-handedly got me through the pandemic with our switch to virtual tools as well.

CONS

There’s very little that I don’t like but sometimes Google auto fill Kent interfere with it a little bit

Reason for choosing Swoogo

Better cost and flexibility

Reasons for switching to Swoogo

The cost was much lower and the customization and capabilities much higher than what we used to use.

Vendor Response

Wow, Jennifer, thank you so much for your kind words about our platform! We are so happy that you're enjoying your experience using Swoogo and are thrilled to hear that our software is giving you and your team some well deserved time back in your days. As for your suggestion on removing google auto fill, I was able to talk with our support team and they informed me that this can easily be disabled on reg forms. Here's how: 1. Click the edit button on the home and/or work address field. 2. Uncheck the box "Enable google auto complete for this address". That's it! Disabling the "Enable Google Auto-complete for this address" disables the autofilling that Google will try to do for addresses on the reg form. Hope this helps! Thank you for choosing Swoogo Jennifer, we appreciate you! - Sam

Replied August 2022

Ashley

Real Estate, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Top Business Decision | Selecting Swoogo for Event Management

Exceptional. We learn and discover new features and functions with every event we host, and my opinion of the software just keeps improving.

PROS

After migrating from another highly rated event management software, I assumed Swoogo as a product may be equivalent. Wrong. It has exceeded our expectations on performance and features in every way. Registration? Superior. Session Check-In Functionality? Superior. Seating Charts: Fully integrated into registration, and out of this world better. Self-Check-in: Fully integrated, free, and fantastic. And customer service? Responsive and knowledgeable. On top of the features, Swoogo's pricing structure is a huge benefit. Our organization hosts many events. With the pricing structure of past event management software, we paid per registrant. As a result, we were forced to use two separate platforms; one for paid events, one for free events. With Swoogo's pricing model, for the first time we are able to run all events on a single platform. Overall, I have been blown away and count bringing Swoogo to our organization as one of the best business decisions I have made in my career.

CONS

I have two wish list items for improvement. 1) Customer service can only be contacted by email/ticketing system. There is no phone or chat support, and when you have a time sensitive question, that would be appreciated. 2) My rule of thumb with Swoogo is that absolutely everything 'can' be done, it's just a matter of figuring out how. There is an infinite number of 'if this/then that' customizations, but getting to the desired outcome is not always fully intuitive. Fortunatley, customer service is both patient and creative when faced with a 'we are trying to get the reg flow to work like this...'

Reason for choosing Swoogo

Pricing: The pricing model made it significantly more affordable for our organization. Features: The feature set was either equivalent or superior to the other options. (In the end, these features ended up not only being equivalent, but significantly better in some instances. Specifically the integrated seating feature, and the self-checkin/onsite badge printing.)

Reasons for switching to Swoogo

In large part we were seeking a software that we could host both our paid and free events. On the traditional price per registrant model of most event management software, it was not economical to manage free events.

Vendor Response

Thank you for taking the time to leave us a review, Ashley! We're delighted to hear that you're enjoying using our platform and have had such a positive experience thus far. I can only imagine that having all of your events on one platform now is much less of a headache, so we're happy that we could solve that pain for you. As for your suggestion on implementing phone support, we can totally understand that the option to call is sometimes favorable when in need of a quick fix or solution to an immediate problem. If you ever have an urgent issue or need help problem solving beyond a ticketed response, a member of our support team is more than happy to hop on a call with you. The same goes for help in navigating our system, our team is here to help you every step of the way, so don't hesitate to reach out if in need of assistance. Thank you for being a valued Swoogo customer, Ashley, we appreciate you! - Sam

Replied August 2022

Evgenia

Public Relations and Communications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

The best event management and communications tool ever

Exceptional. I've been using it for managing various events and campaigns so can hardly imagine my working life without it :-)

PROS

The Swoogo's customisability and flexibility are seriously impressive. As well as their custom support: they respond so quickly and so efficiently to any question you might have that you always feel like their most important client. Also, they are very solution-oriented: whatever request or issue you might have, their team is always ready to hop on a video call and to brainstorm with you. It is a tool built to save your time and your nerve cells :-) And last, but not least: the backend is very intuitive and user friendly, it is easy to find your way around.

CONS

Sounds a bit strange, but I really cannot think of any.

Reasons for switching to Swoogo

My previous company was open to try different softwares, and so after testing quite a few we realised that Swoogo was beyond comparison. Since then I've changed my place of work, and the first thing I asked my new management to invest into was Swoogo :-)

Vendor Response

Wow, thank you so much for leaving us such a kind review, Evgenia! We're beyond happy to hear that you're enjoying using our platform and working with our support team ( The fact that you've yet to run into any issues is also a plus ;) ). It's awesome customers like YOU that keep our company going and growing. Thank you for being a valued Swoogo customer, Evgenia—we appreciate you! - Sam

Replied November 2022

Lynn

Events Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Swoogo is Key!

PROS

The platform is so customizable and is user friendly. Events can be copied and repurposed for like events, saving time.

CONS

Nothing specific comes mind, we normally problem solve our needs with Swoogo Team Members that result in elegant solutions for our concerns.

Reasons for switching to Swoogo

Needed more customizable features and prefer Swoogo's customer service approach. Cost was also a factor.

Vendor Response

Wow, thank you so much for your kind review, Lynn! We're delighted to hear that you're loving just how customizable and user-friendly Swoogo is, and that our platform is saving you and your team both time and money. We're so glad that you've enjoyed your experience working with our customer support team, they are rockstars. Thank you for being a valued Swoogo customer, we're so happy that you've chosen us as your event management partner! - Sam

Replied August 2022

Shawna

Dairy, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

Swoogo Review

PROS

I like having a template. I have an event professional we work with create specific templates that we can duplicate and then just remove the elements we don't need. I like that it is much easier to use and navigate than our last registration software.

CONS

I would like support to offered over the phone when I need it instead of having to wait for someone to get back to me. I lean into another Swoogo user for support to avoid the wait typically.

Reasons for switching to Swoogo

The product is easier to use, more intuitive, and more affordable.

Vendor Response

Thanks for your review, Shawna! We're happy to hear that you're finding our platform much easier to navigate than your previous event management partner. We're honored that you've switched to Swoogo and appreciate you giving us your feedback. As for support, we apologize for any delay on our side in getting back to your requests. We can totally understand that phone support is sometimes favorable when in need of a quick fix or solution to an immediate problem. If you ever have an urgent issue or need help problem solving beyond a ticketed response, a member of our support team is more than happy to hop on a call with you. Thank you for choosing Swoogo! - Sam

Replied August 2022

Jessica

Non-Profit Organization Management, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great system for events

Overall, I am highly pleased with the product and the customer support.

PROS

The first time we used this software we had hired a consultant to help us with setup. Once we saw the user friendliness of this software we tried it out on our own. The Swoogo team was great throughout the experience and I found that they even implemented one of my suggestions within a couple months of me suggesting it. Event registration was a breeze to setup and created a very streamlined flow for our guests. The functionality also allowed us to tailor the experience for sponsors. The Swoogo team also helped us figure out the best solution for our needs. We wanted to use our existing platform for donations and explore possibilities for using that in registration. Two of their staff members joined a call to brainstorm the possibilities and help us find the best solution for us. Really top notch! I would highly recommend this software.

CONS

The setup for the virtual page was a bit more convoluted and I struggled to set it up. They were prepared for all these complicated scenarios and I could find out how to set up a simple event page in a way that would work for us. I tried contacted customer support and got different answers. It took more back and fort to resolve it and it just so happened that the urgency for this need rose when their team was on a retreat. While I did experience some frustration their team did everything they could to help. A manager had a meeting with me and stayed on until we got it exactly how we needed it. They apologized profusely and really listened. No system or software is perfect and we all make mistakes. The pro in this is that they owned it, made it right and well within the time I needed it.

Vendor Response

Thank you Jessica, for taking the time to leave us a review! We're so glad that you're enjoying using Swoogo and are happy to see that our user-friendly, DIY model has allowed you and your team the freedom to customize your events in-house. It's always fun to see our users suggestions come to life in our platform, so thank you for helping us to improve Swoogo for customers like you. We sincerely apologize again for any delay in communication and support surrounding this issue during our annual team offsite. However, we're happy to hear that your issue was resolved and you received the support you needed to reach a solution. Thank you for being a valued Swoogo customer, Jessica, we appreciate you! - Sam

Replied August 2022

Stephanie

Insurance, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Swoogo is a top-tier registration platform!

Swoogo is an EXCELLENT registration platform, from start to finish. From building and customizing your registration site, to managing your people and registrations, to communications and emails, to creating reports and analyzing data-- Swoogo is the complete package. I love this tool, and sing it's praise any chance I get.

PROS

There is so much functionality. Everything you need is in one place. I learn about and am amazed by the features/functionality everyday. And at the same time, it's so user-friendly and easy to learn. The platform is intuitive and just makes sense. And, the online support platform is excellent. There are TONS of resources and articles to help learn and troubleshoot. They have an awesome help ticket system as well. Their customer support is the best in the industry-- with FAST response times and solutions to any issues that you have.

CONS

The mobile app is basic in functionality, so we're looking forward to mobile app improvements.

Reason for choosing Swoogo

Our organization was using Swoogo before I was hired, and therefore I was not involved in the selection process.

Vendor Response

Thank you for taking the time to leave us a review, Stephanie! We're thrilled to hear that you've been loving using Swoogo as your event management partner, and have had such a positive experience with our platform and team. We're continually working to update and modernize our platform regularly, so we appreciate any and all feedback. We are currently hard at work on developing a new mobile app for our users, and we'd love to hear more about what features and additions would be most helpful to planners like you. Our product team is currently looking to connect with our mobile app users to get more insight into areas for improvement, and we'd love to hear from you. Please reach out to daniel@swoogo.com with any additional suggestions you might have. Thank you for being a valued Swoogo customer Stephanie, we appreciate you!

Replied August 2022

Lorraine

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Swoogo is in a Class all of it's Own

Overall I could not be happier with not only Swoogo, the product, but Swoogo the company. They are easy to work with, and during the pandemic, they proved that they TRULY value the relationships with their clients. They went above and beyond with being flexible during the pandemic.

PROS

As an independent meeting planner I have reviewed / used/ tested, easily over 50 different registration programs over the course of my 25+ year career. Some have some great features, some not so much. Some are easy to use, some not so much. Some have great tech support, others leave you wanting to claw your eyes out after reaching out to tech support 20 times only to get an automated message telling you how they will get to your ticket as soon as possible, not. Keep in mind that I have many different clients all with different needs. And for many years, we owned licenses to various platforms, just so that we could service each of our clients. Swoogo does to have every bell and whistle out there, but they do have 99.9% of what I, and my clients, need. Swoogo is, and I do not say this lightly, the best registration platform that I have ever used. And it's not just the platform, it's the company and people behind it. What do I like best? The ease of use; things are where you would expect them to be. The program is inherently intuitive. The way it is organized, and just makes sense. If you cannot figure out something, tech support is easy to reach. Speaking of tech support, you can easily find all your previous requests and the tech supports answers all in one convenient place in your account.

CONS

I actually had to think about this one - the answer is nada, nothing, zilch.

Reason for choosing Swoogo

We liked the pricing structure, (User based vs. registration based), we liked the product and it's features, and we liked their tech support options.

Reasons for switching to Swoogo

e-touches had numerous bugs that just never seemed to be addressed. We literally waited years in some cases for fixes. When we learned about Swoogo, we liked what we saw in the initial demo, then chose to sign up with them, and we have never looked back.

Vendor Response

Wow, wow, wow, Lorraine, thank you so much for leaving us this glowing review! We were so touched by your words about our company that this review is now featured on our new home page (But, you might already know this of course.) We are so lucky that we get to work with customers like you on a daily basis, it makes our jobs just that much better. Thank you for being a valued Swoogo customer, Lorraine, we appreciate you! - Sam

Replied August 2022

User Profile

Francesca

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Smart, seamless event registration + websites

Love it. Saving money for clients, saving time (no more researching platforms when we have a tool at our fingertips that works!), winning!

PROS

Securing Swoogo was a no-brainer. After 2 years of using 5 different event registration tools for clients, plus virtual/hybrid platforms, my business partner and I were D-O-N-E. We needed a one-stop shop that could offer smart and sleek event websites that we could build easily, logic options to customize complicated questionaires asked of attendees, event sites that integrated seamlessly with all virtual platforms and payment processing servers AND had the option for custom URLS and event mobile apps. Enter Swoogo. Great for event planners who handle multiple clients. I love their websites, their forms, the time it takes me to build a great site, the flexibility of the tool to work for websites that are NOT event related, the ability to allow clients to be reporting users among many many other wonderful features. Bonus: none of the nickel and diming you find at Cvent for a clunky and complicated products, the sometimes piecemeal processes with eShow, the expense and lack of customer service with Cadmium, etc. etc. It is just a smart, great tool!

CONS

I'd love truly "live" chat during business hours. I think some elements - transfering registrations, tracking group registrations, modifying registrations without a password (better for admins!) could be improved and getting features added to Swoogo is a little complicated because they take support suggestions from their help center and want them to be upvoted. However, everyone phrases similar needs/suggestions a little differently, so it dillutes some of the upvoting that might see a feature added.

Vendor Response

Thanks for your review, Francesca! Wow wow wow! Five event platforms in 2 years sounds like a headache. We're honored you've chosen us, and we're so thrilled you're happy with us! And we really appreciate you giving us feedback. No product is perfect, and knowing your preferences really makes a difference. I'll pass your suggestions on to Chris, our VP of Product. Abby

Replied June 2022

Lisa

Events Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

The most amazing product! - Incredible registration and virtual event software.

I use Swoogo for everything! It has become the most essential tool for our business and a huge added benefit for our clients.

PROS

The system is so customizable to our needs. We use it for a number of different types of events and forms and it covers all our needs. Another perk is that it allows for unlimited registrations, which helps me keep everyone tracked and counted in the system without worrying about being charged per person.

CONS

I'd love a quick way to duplicate a webpage across events.

Reason for choosing Swoogo

The price and capabilities that this product had were far superior.

Vendor Response

Thanks for your review, Lisa! I'm thrilled you're loving how customizable Swoogo is along with our unlimited registrations and events. Your suggestion on being able to duplicate a webpage across events is fantastic. I sent this request directly to Chris the VP of Product. But here's what you can do in the meantime: 1. You can build an event that serves as a template, then clone that event as many times as you need for different iterations. 2. If you're using a custom Theme, you can build some content directly into the page so that any new events that are built with that Theme will start off with it. Thanks for using Swoogo, Lisa. We appreciate you! Abby

Replied June 2022

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Full featured event software that covers just about everything

Swoogo is quite new but the developers have thought of almost everything you could want in a single platform for event management. We tested it with one of the biggest events of the year for us and we were able to build the entire form in less time and with less headache than we could with previous software that we were familiar with using for years. I think that alone says a lot. The logic it is based on allows seemingly unlimited options which also lets us make our forms less complicated for users to cut down on mistakes.

PROS

If you have used other event management software before, the learning curve is not very steep. Very complicated registration sites for events can be created fairly easily and most things are in a very logical place to look with logical steps involved. The ease of use overall is the best part and this ease spans across other features like a full website and mobile app that are all based on the registration so it is all integrated however you want it to be. There is a "package" feature for event registration that lets us customize what is included with what package and the logic that can be applied throughout helps a lot for events that have a lot of options.

CONS

Compared to other platforms that may have separate but integrated app software, Swoogo's mobile app functionality is limited. You can have things like registrant contacts and program details easily added but more complex features like an integrated map that can pin locations to tell people exactly where and how to get to different locations is not possible. There are ways around this by making a page with a map on it but it is not as user friendly as a map that is linked to program and exhibitor details to pull up the exact location you are looking for. It would also be better if there was integration for existing websites for those who only want to use the registration process and not the website or other functions.

Vendor Response

Thank you for taking the time to share your feedback. We are delighted you are happy with the Swoogo solution!

Replied November 2018

Amanda

Automotive, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great platform

This has made our team be able to streamline our business processes and work more efficiently.

PROS

Set up, reporting, communications, ease of use for both attendees and the back end user.

CONS

Could have more functionality behind adding guests to registrants.

Reason for choosing Swoogo

More cost effective and pricing model was better

Reasons for switching to Swoogo

Internal system that was outdated.

Vendor Response

Thank you so much for taking the time to leave us a review, Amanda! We're delighted to hear that our platform is saving you and your team both time and money, and has helped to streamline your business processes. In regards to your suggestions on adding more functionality around some of our modules, we'd love to take a deeper dive on this with you in order to better understand your individual use case and offer you some solutions. I will make sure to pass this along to your Account Manager for further assistance. Thank you for being a valued Swoogo customer, Amanda, we appreciate you!

Replied September 2022

Jennifer

Printing, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Two thumbs up !

We have experience with other event management software and were pleasantly surprised by how easy it’s been to transition to Swoogo. The onboarding was simple with live training and self-help tutorials. And the responsiveness of the support team has been amazing. Managing our first event with Swoogo has happened without a hitch. We are looking forward to continuing to use the platform for our future events, too. Love it!

PROS

Swoogo was very easy to learn. Building our event in Swoogo was easy to do and took less than 30 minutes. The templates are easy to work with and there is a feature for all needs.

CONS

I have only used this software for one event so far, but I have not found anything that I didn't like yet.

Vendor Response

Jennifer, thank you so much for taking the time to leave us a review. 30 minutes?! Wow, that might be a new record. That's awesome! We're so happy to hear that our platform is giving you and your team some much needed time back in your days. But most of all, we couldn't be happier that you made the switch over to Swoogo. ;) Thank you for being a valued customer—we appreciate you! - Sam

Replied October 2022

Stephanie

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Swoogo is a user friendly event management software

Swoogo allows us to provide affordable registration websites year to year for clients that are easy to maintain.

PROS

Swoogo is extremely easy to use, and also to learn. Well, it does not have all the bells and whistles of some other programs. It’s certainly can make wonderful functional registration websites, attendee mobile app, and moreThe support team is amazing. I never waited more than an hour. Maybe two at most to get assistance and tickets will result quickly and efficiently

CONS

I think that Swoogo rolled out their call for papers module before it was ready. Our company was one of the first to use it and it was a hard learning curve for all involved.

Kim

Non-Profit Organization Management, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Customer Service is Outstanding

We are able to host events virtually that don't look like every other zoom training on the market currently. We are able to customize our events.

PROS

It is really quite simple to use. As with any software, there is a learning curve. What I've been most impressed with is the proactive customer support we've received from our account rep team. They have gone above and beyond and are very, very knowledgable. We have a very small team and don't have the luxury of in house IT support. Swoogo allowed us to host an online Summit with over 1,000 attendees and we didn't skip a beat. Swoogo allows you to use premade templates or completely customize your event which makes it a very versatile product. Our support team has always gone the extra mile to support any request we've had or to find answers to questions that might be a little outside of the box.

CONS

Integrating Swoogo with the webinar.net software was a bit challenging. We'd like to see improvements in that area. We'd also like to be able to customize emails a bit more than the software currently provides functionality for.

Reasons for switching to Swoogo

We needed something that was versatile and provided reliable customer support when needed.

Vendor Response

Thanks for your review, Kim! Our customer support is our pride and joy, and I'm so happy they were able to go the extra mile for you. It sounds like your summit was an absolute hit! Congratulations. Sorry for the initial trouble integrating with webinar.net. I'm glad our support team was able to help you get it sorted. And thanks for the note regarding email customization. I have passed the suggestion to Chris, our VP of Product. In the meantime, we do have an HTML email function where you can code the entire email from scratch. Thank you so much for being a great customer, Kim! Abby

Replied April 2022

Kate

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Tried Many and Swoogo fits the bill!

We have been very impressed by the Swoogo platform and team!

PROS

We love the flexibility/customization and the customer service is top notch!

CONS

There are always areas of improvement, we would love to see gamification for the app.

Vendor Response

Thank you so much for taking the time to leave us a review, Kate! We're so happy to hear that you're enjoying using Swoogo and have had such a positive experience working with our team. Our product wizards are currently hard at work building a brand-new mobile app for our users. If you have any additional suggestions, we'd love to hear from you! Feel free to reach out to your AM for further discussion. Thank you for being a valued Swoogo customer, Kate, we appreciate you! - Sam

Replied October 2022

Sarah

Hospital & Health Care, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

User friendly modern platform

Very positive, this is an excellent platform

PROS

User friendly, sleek look and feel, great customer service, great follow up

CONS

Could use a few added developments such as a proper terms and conditions formatted q/a

Reason for choosing Swoogo

Cost, ease of use, features included. Inclusive pricing was very important to us.

Reasons for switching to Swoogo

Needed a more robust and professional platform

Vendor Response

Thank you for your kind words and for leaving us a review, Sarah! We're thrilled to hear you're enjoying using Swoogo and have had a great experience with our customer support team. We are continuously working to update and modernize our platform regularly, so we appreciate this positive feedback. As for your suggestion on adding a native Terms and Conditions formatted Q/A to our system, I will happily pass this along to our VP of Product, Chris. In the meantime, usually what we suggest our users to do is to add an iFrame, image widget, or a link to their Terms and Conditions on their website reg form pages, and then create a required checkbox field on the reg form that would go right underneath that iFrame/image/link. The checkbox field could be called something like "Do you agree to the above Terms & Conditions?" and then make the only choice for the registrant to choose for that checkbox field a "Yes". Hope this helps! Thank you for choosing Swoogo Sarah, we appreciate you! - Sam

Replied August 2022

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

Works well for our events (100-1600 attendees)

PROS

The ease of use for building websites is one of the best parts of this platform. I build dozens for every event and this makes it easy.

CONS

I want more templating capabilities, like being able to take a webpage from one event, saving it as a template, and using that template in another event. There's some very idiosyncratic quirks that my company has that makes some registration issues, but that's largely just user-choice.

Pam

Automotive, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2019

Swoogo has great functionality

I love swoogo. they can work towards having a 800 line to call when you need help with any issue. they chat is not always open and when your in the process of registering a member you don't have time to wait for a return message to move forward.

PROS

this software was one of the only that i have used in years that have all the needed functions for my organization.

CONS

the software allows many things to be accomplished in to many different ways. it confesses the training process

Reasons for switching to Swoogo

123 had integration issue between the membership and conf. reg.

User Profile

Mary

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2022

Simple, Intuitive Event Registration Software

PROS

We are just getting the ball rolling with Swoogo, but I'm already impressed! It has been very easy to set up. My members have appreciated his easy the registration is. For me, the automation options are the real star. I am able to automate confirmation emails, “know before you go” emails, registrant invoices, daily and weekly custom registration and transaction reports and more!

CONS

The only part that has caused any challenges so far has been our integration with authorize.net but we are working through solutions and Swoogo seems to be very easy to work with

Vendor Response

Thanks for your review, Mary! I'm so happy to hear that Swoogo has been a breeze for your team - that's the goal :) It sounds like you've been able to get some time back in your day by using our automation options. I hope you were able to spend that extra time doing something fun! I'm glad our support team has been able to work with you on the different options for the authorize.net integration. We take the utmost pride in our customer support, so please don't hesitate to reach out if you need anything at all. Thanks for being a customer, Mary! We appreciate you. Abby

Replied April 2022

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