Chef Enterprise Automation Stack vs ServiceNow

RATING:

4.5

(35)

Chef Enterprise Automation Stack has 35 reviews and a rating of 4.46 / 5 stars vs ServiceNow which has 239 reviews and a rating of 4.46 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (35)
4.5 (239)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 2, 2023
April 9, 2024
Pros/Cons
  • Pros

  • Chef is the configuration management tool. It helps in automation build, deploys and manages the CI pipeline and also provides the collaboration and makes clean and easy way for release.
  • Chef is the DevOps engineers first choice as it is having a large community in the current dedicated market place.
  • Cons

  • The architecture of chef server, chef client and chef nodes is difficult to understand for beginners ,Also it have lot of authentication access formalties for setup.
  • There is no web console UI to update or manage the configurations.
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  • Pros

  • I really liked its integration with other systems and applications. Dashboards and reports really gives good insights.
  • There are no shortage of options and add-ons which can be great if the value is justifiable and the budget allows for it.
  • Cons

  • Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
  • Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos