ServiceNow
About ServiceNow
ServiceNow Pricing
Subscription license based on IT process users. $100 / IT process user / month with volume discounts available. End user pricing is offered in certain scenarios.
Starting price:
$100.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for ServiceNow
1 - 5 of 217 Reviews
Josh
501 - 1,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2022
Outstanding Service Management
Gaurav
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Service Now - A one stop destination for your ITIL Needs
Awesome. Couldnt imagine any other tool doing the same stuff for you so easily.
PROSUser Interface is very smooth , lot of features , lot of options to configure
CONSSometimes apolit for too many features . Need some time to get used to all the funstionalities
Reason for choosing ServiceNow
Ease of operations , setup and use of the tool. Available integrations with all major security tools specially which enahcnes and decreases time and maunal efforts.
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
as a Project lead we customize and use this Product extensevely.
I love this Tool because of its ease of use of the tool. The way they develop the feature is great. KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
PROSall the Modules that we used are ease to use. Documentation is well maintained. Easy to implement. easy to track the changes for Admin Team. Reporting Module is Great for BIz team.
CONSCost and Product Support. Product road Map dates are not clear.
Reason for choosing ServiceNow
Ease of use and regular Product upgrade by the ServiceNow Product Team.
Reasons for switching to ServiceNow
Less code development. more Drag and Drop features.
Santiago
Education Management, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
A review of ServiceNow
How easy it is to split tasks among other team members when your department may not be the core department.
CONSThis is a very difficult piece of software to use, to be fair. Compared to competitors, there seems to be a lot that can be done in this but there's a very real requirement in training involved. When we were set up with this product, we hardly received that. It made the implementation rocky, at best.
Reasons for switching to ServiceNow
The hack on dameware.
Evgeni
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Best-in-class ITSM platform
All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.
CONSServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.
