I really liked its integration with other systems and applications. Dashboards and reports really gives good insights.

Experience is great as it supports many use cases needed by the organisation. API integration makes it easier to raise incidents remotely and assign it to appropriate teams.

This is one of the best ITSM tool in the market.

There are no shortage of options and add-ons which can be great if the value is justifiable and the budget allows for it.

Fine product for ticket management and help desk articles.

Good application as SaaS and PaaS. Allows customizations to out of box script components and enhancements.

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

ServiceNow is a mostly a pretty good IT service management system.

It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

I find it incredibly helpful to be able to track all stages of my work, and don't think I could do my job without it.

Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

This made managing our help desk easy and our tech were able to work efficiently and effectively.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

We have yet to be told the advantages of using catalog request vs Incidents. Unwieldy interface that adds significant time to customer service.

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO.

The most advanced and easy to use software for all Service management needs.

In my opinion the system has no major defects.

We maintain all our servers and databases and customers in extended tables from CMDB which helps to maintain our data integrity.

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

The ease in which it kept track and managed IT ticket requests.

Their pricing model is complex and unwieldy. It can be very hard to determine which features you actually have access to.

No product support to company I work for. No SME's that can be contacted.

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow is user friendly, dynamic, and has the capability of capturing as much data as we need to for reporting and tracking purposes.

The license is rather difficult to understand and must be re-considered over time.

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.

Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Can be difficult to set up the dashboard at first due to the complex UI.

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool.

I love that this software was customizable and rolled out in a way that helps us sort, apply, escalate and input so many new incidents in easy and understandable fashion.

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.

The admin on the back end has set up some great workflows that allow a single request to be used to do multiple things.

I like service now because it's very minimal and direct, and time wasn't wasted on designing a pretty interface.

I couldn't do my job without it. It helps me track my work through the different stages that we've configured, and is a effective and efficient tool for project management.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours.

I liked using it and felt it was very robust and powerful while still being nimble and problem free.

It's very easy to configure for submitting IT or help desk requests and can be fully customized to whatever your need is.

Complex reporting is impossible. Development possibilities are limited for customers.

The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc.

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.

If the user is working for multiple client UI changes that needs to be avoided.

I like the integration of the CMDB with the chane module.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

My overall experience with ServiceNow skews negatively because it's not easy to find what I want, the only somewhat saving grace is the built-in favorites you can save for commonly used areas.

From both points of view, this software is great. I love how easy it is to use and how you can see the progression of the ticket being worked.

The interface was very clean, simple and easy to use. Speed was not an issue but, being cloud-based, this will depend on the internet connection.

Great tool for portfolio management. Give all roles a place to see progress of a project and transparent to business.

Implemented ServiceNow as a HR help desk solution at my organization, in combination with starting up a new global HR services team.

The ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

I like the user interface, it is very well laid out, visually appealing, and intuitive for end users.

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Its interface is very useful. You see all the projects very easily.

Access granting is also unclear. One major pain point is that TC doesn't allow manual trigger of first PR build, and the process takes a lot of time, reducing efficiency.

Best of all the application is free, the only limitation being the number of builds and branding.

I like the way it keeps history of previous built packages. Versioning is also great way and you can also move the stuff after built is done.

It has a very user friendly interface which is very easy for the navigation and understanding the standard of each options in the panel.

Easy to configure per instance CI /CD options. Can integrate with various frameworks.

It's easy to use (for it specialists), it has clean and friendly interface, it's very customizable.

Its cost could have been a bit more reasonable. Another limitation is java based configurable build management software.

TeamCity in comparison to other CI software have a better interface. It is clear and helps to understand the software.

TeamCity by JetBrains is one of the best and simple tool to manage the build and Integration. The powerful integration features out of the box make it unique and operation team first choice.

Overall I like this tool to do the builds for. Net and angular environments and is great tool to implement the CI/CD.

Using since long time with TFS integrations. Very useful and time saving for automated builds and deployments.

The admin panel is cluttered and hard to move around, with confusing mnemonics for different validation jobs.

Teamcity is a small and powerfull continuos integration tool, I configured my first project in a good way reading the manuals, also it is easy to integrate with another development tools like TFS.

My experience with TeamCity is great, and I would recommend it to any developer looking for an enterprise build server without cost.

Excellent tool to build your Application with confidence for continious Integration.

The only con I can think of is that it's enabled me to be even lazier than I used to be. Do I need to do something on the downstairs computer, but I'm upstairs.

It is a good product, it makes his job and it good for a company because it creates all the release that you want.

Perfect for Self-Hosted Teams with strong JetBrains tooling preferences.

The Tool is a great CI/CD tool. I would highly recommend someone following best agile practise to use this tool.

In this perspective, the template feature will make you forget what's going on. Sadly, it's the only CI/CD tool I've ever used, so I can't compare it to anything else.

It is an opensource product and a happy news is startup are eligible for the 50% discount on the package.

UI is confusing, not clear what to look where, confusing terminology, many times you look at a link and have no idea where it will lead to, in general UX - substandard.

Learning curve can be annoying especially if you don't have support within your team. It takes time to master the tool.

It is easy to monitor and do analysis between builds and show the differences.

Great for automating builds, especially with multiple devs.

The interface is very hard to understand where some of the options are.

US Dollar

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.


ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.


This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.


With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.


ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.



LongDescription

Support Ticket Management

Real-Time Analytics

IT Cost Management

Lifecycle Management

Surveys & Feedback

Status Tracking

Request Assignment

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Change Management

Project Management

Approval Process Control

Knowledge Management

Automated Routing

Data Import/Export

Problem Management

Self Service Portal

Version Control

Configurable Workflow

Cost Tracking

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Configuration Management

Support Ticket Tracking

Client Portal

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Reporting/Analytics

Prioritization

Relationship Mapping

Remote Access/Control

Incident Management

IT Asset Tracking

Drag & Drop

Performance Monitoring

Issue Auditing

Task Management

Inventory Management

Data Mapping

Search/Filter

Data Storage Management

Web browser (OS agnostic)

Subscription license based on IT process users.  

$100 / IT process user / month with volume discounts available. 

End user pricing is offered in certain scenarios.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

ServiceNow

Webinars

Documentation

Videos

TeamCity by JetBrains is a continuous integration solution for DevOps teams. It can be used by developers, engineers, managers, and administrators. TeamCity is highly flexible and can support several workflows and development practices. The platform supports all programming languages and can integrate with third-party applications, such as Microsoft Azure, VMware, Jira, NuGet, and others. 

With TeamCity’s Project Overview page, users can track build statuses, see triggers, and download the latest build artifacts. The Build Log provides real-time data for all builds and tests. This feature allows users to search by errors, warnings, or important events. Other TeamCity tools include build configuration templates, pipeline optimization, user access management, code quality tracking, and more.

Pricing information is provided by JetBrains. Support is available via online documentation, a community forum, and other resources. 

Application Management

Access Controls/Permissions

Data Synchronization

Progress Tracking

Continuous Delivery

Unicode Compliance

Data Extraction

Projections

Data Capture and Transfer

Static Analysis

Continuous Deployment

Build Log

Performance Testing

Issue Management

Requirements-Based Testing

Move & Copy

Automated Scheduling

Test Script Reviews

Hierarchical View

Issue Tracking

Security Testing

Debugging

Parameterized Testing

Testing Management

Third-Party Integrations

Software Testing Management

Supports Parallel Execution

Quality Assurance

Model-Based Testing

Windows Vista

TeamCity Cloud starts at $45 per month and varies on the number of committers (who make at least 10 commits per month).
TeamCity On-premise Software is available across 3 pricing tiers, details of which are outlined below:
Professional Server License: Available to users for free
Build Agent License: $299
Enterprise Server License: $1999 for 3 agents
$2499 for 5 agents
$3699 for 10 agents
$5999 for 20 agents
$12999 for 50 agents
$21999 for 100 agents
For over 100 agents, please contact JetBrains directly for pricing information.
The application also provides renewal and upgrade build agents pack plans which scales with the number of agents.

ServiceNow vs TeamCity

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons