AccuLynx Software

4.24 / 5 (51)

About AccuLynx


AccuLynx is a cloud-based CRM and business management application with iOS and Android apps designed for the roofing, gutter, siding, windows and other exterior construction trades.

Contractors can use AccuLynx to manage every aspect of business including sales pipeline, CRM, projects, production, scheduling, task and activities, communication, estimating, workflows, material ordering and reporting.

AccuLynx provides tools to help users manage jobs from an initial lead to final invoice, ensuring everyone has the most updated information in real time.

The solution offers the ability to order aerial measurement reports and materials, take photos and store documents. Users can access job photos, videos, permits and other collateral necessary to complete the job. Its reporting tools provide information on team performance, status of jobs and financials.

AccuLynx is best suited for small to midsize companies with up to 50 employees that work in specialty trades including residential roofing, siding, masonry and remodeling.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

51 Reviews of AccuLynx

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(20)

4 stars

(22)

3 stars

(8)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 51 reviews

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April 2015

Amanda from Roof Pros


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

April 2015

Complete Business management tool at your fingertips

Pros

Best CRM program for contractors by far, but it's much more than that! It's all at your fingers. Access from anywhere in the county where you can have a computer connected to the web. Love the integration with QuickBooks, which eliminated the multiple entries. Managing multiple locations all fluidly from Acculynx. All your reports and numbers are right there. Honestly, we operate everything through Acculynx and QB, and it's so smooth. Very easy to use. Department capabilities so office staff and sales reps view what you determine necessary. Our new hire got on for 5 min and messaged me to say, "Wow this program seems really user-friendly" if that says anything!

Cons

There is nothing I that least like! I think the program is awesome and a giant leap in the industry. We started with Acculynx back when it was still its first version. I can tell you that they are always trying to improve and make advancements anywhere they can. So be understanding if something in the system changes. I promise it's for the better! We all get used to using something one way and people seem to resist change. These improvements come from our feedback like this, and they are hearing it and implementing. Previously, the reps would push back if there was a software update, but then the "awwww" moment comes later in the day and they love the improvements. So definitely appreciate it!

April 2018

Leslie from Melvin Mills Roofing

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

A well-supported roofing-specific CRM that integrates well with Quickbooks

Being able to integrate all our CRM and project management functions into one software that also works with our accounting and time clock programs has been invaluable.

Pros

The fact that it's industry-specific means that the software works well for us without having to adjust our business processes to suit its native workflow. But they really have shined on the customer service side of things. They have always been so friendly and responsive any time we've needed help with anything, especially during the setup phase and when we were working on a 3-way integration with two other 3rd party software programs. AccuLynx has truly streamlined our work and allows us to manage a large number of concurrent contracts with a level of detail and awareness we were unable to achieve before.

Cons

There's a definite learning curve to it. The functionality is robust - it just takes a while to learn what you need to use and what you don't and figure out where it's all located. It's not the most intuitive user interface I've ever used, but I recognize that it would also be pretty difficult to pack that much info into the more streamlined, simple UI styles that are becoming the preferred choice.

October 2018

Stan from Pacific West Roofing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Review of Acculynx.

it's 85% of what we want. We want it to go to 95% so hopefully you listen to users suggestions.

Pros

It is fairly intuitive for newbees and easy to follow through the job progress. All of the features are good especially in the products catalog except when we want to have options like instead of " pieces" we would like to translate to "SQ" so that we order 12 sq instead of 12 sheets of plywood. This is a huge profit and yes the sales guy needs to pay attention and do the math but the option to switch to SQ would have saves our ass.

Cons

It would be nice to have the pricing automated like it did before Allied sold out. The other desire would be to have a place in the products catalog where we could pre-determine what was coming directly from our stock in the shop so that there would be 2 orders: 1 for supplier for delivery and 1 for the shop guys to load for the job. This would eliminate a ton of time and effort by office staff and shop guys from running around the yard. I also think that when this new reports program comes out it doesn't continually increase our costs every time there is an "improvement" in the program.

March 2015

Caleb from Fraser Shingling & Exteriors.

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

March 2015

Established and Adapting

For roofing and siding specific software this is probably the oldest one out there. Especially when you look only at the web based platforms. There are many newer companies that are looking to take them on now though. We made the switch to Acculynx 2 years ago. From the very beginning it has greatly increased the quality of information being retained from job start to finish and the interoffice comunication. There are a lot of certain things about it that we have small annoyances with but realistically they can't make a functional software that is both easy to use and perfect for everyone. There are many times that this has saved our behinds by being able to access a back up of the original file documents and photos. No more going to find the paper file to get an answer. Or calling the estimator or crew and ask them to remember their visit from last month. All photos and doucments and comments and emails can be run through the program and access from virtually any device at any time. The message board has come in hand with some small claims as each comment is permanent and has a date stamp we can prove activity, attendance, and contact attempts should someone claim lack of due dillegance on our part. That said. We have found their email service to be unreliable, It often ends up in spam filters and if the email address is wrong we won't receive a bounce back notice. And it doesn't comply with the new Anti spam laws (for canada). Instead we use our regular email service. As an update on the previous comment. They have changed their 1800 number so it works for Canada now. Also the features checklist isn't accurate here. It can handle Billing and Invoicing, though it is more functional in conjunction with Quickbooks. (will integrate with quickbooks.) It does do job scheduling, lead management, permit management, purchase orders, supplier management, task management, client communication, One tip though. the initial transition can be rough to start. Whatever you think you will need for training and initial setup. Double it. We got 75% ready and then started using the program and most of our frustrations have been our own fault. Take the time to get it completely set up and run everyone through exactly how you want it used. They are constantly up dating the program and some major changes are coming in the next year that will put them out front in the roofing software game again.

July 2017

Meghan from ABC Roofing Corp.

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

July 2017

Great program for Roofing Contractors

Overall an effective program and now I couldn't do this without Acculynx!

Pros

Able to keep an accurate record of communications with customers as well as supplies we have orders. We like that we can upload documents to the customer portal and share them with all staff members even when the estimator is in the field.
Acculynx also tracks the phone calls that are made to the customer from the mobile app and tracks all email communications with customers which allows to ensure our staff are providing the proper attentention to the customer and it also allows me to pull the customers portal when a customer calls and says "I never heard from your staff" I can pull it up and even share it with the customer. I can also track orders and invoicing as well as payments.

Cons

The calendar is a flaw, if you have a lot of service personal (They are coded by different colors for each employee) there is a lot of colors! I wish they had an option that would allow you to create separate calendars, example: one calendar for repair crew and a separate one for estimators and instead of colors place them side by side. It gets overwhelming with a ton of colors

April 2015

Chris from Roof Pros Storm Division, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2015

Key to Growth

Pros

The thing I like best is that I have a full scope of the business at any given time that I can access from anywhere. I never have to call or question anything, all I have to do is just pull out my phone and its right there. As an owner or manager there is no excuses anymore to not have a handle on the entirity of the business when using software such as Acculynx. The vendor designed this products foundation for the industry that we specialize in, thier customer support is fantastic and they have some of the best "Techys" in the world working for them.

Cons

The thing I like least about acculynx is if your internet connection is weak such as reps using a hotels wifi sometimes it can cause glitches in the system that are annoying. Least thing I like about the vendor is that they have a cool slide in their office and we don't. I guess thats more of a jealous thing though.......

February 2018

Robert from Universal Computer Supply

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

An excellent product, especially for contractors that are operating by the seat of their pants.

over time Acculynx was able to be configured to run the entire roofing business from start to finish. All resources for all employees to be put inside this program. Being able to see what you installed, which includes your entire bill of material, is excellent.

Pros

Templates makes providing detailed estimates to customers a lot easier than what you are probably doing now. The messages, that are updated in each customers profile, makes it easy to keep your team on the same page. If you have an issue, the tech support staff is excellent. For field user, the app is like carrying the portion office that you need in your pocket.

Cons

Improvements need to be made to reporting and the production calendar. Adding the ability to search on repairs and warranty would be a nice feature.

April 2017

Caleb from Fraser Shingling & Exteriors Ltd.

Company Size: 11-50 employees


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

April 2017

Becoming a slick system but also is less customizable every year

It's a good program if you only price on a markup basis and if you have very little labor line items and are in the US.

Pros

Can access anywhere.
Clean and visually easy to find the information you need on a screen (compared to many other programs)
Now able to control how measurement numbers are used to generate material and labor quantities. (used to be a limited feature)
Eagle views can be imported directly into estimates and orders.
Estimates can transfer directly to orders.
Some control of file workflow
Some ability to group multiple jobs under one homeowner.
Can create estimate off of mobile device.
If you are a US company there is integration available with Major suppliers.
Support is quick to get to problems.

Cons

The longer we stay with the program the less control we have over the way estimates, orders, and jobs are handled.
New updates have made having a standard price list practically impossible within the program. By this I mean they are pushing for all quotes to be based on cost and Margin. This causes problems when there are agreed or dictated rates for work with insurance companies and contractors. Some manual over-ride of cost to state the preferred charge per unit is available but this causes job cost breakdown further down the line with the order process.
Emails directly from the program are possible but are unreliable. Easily one third of the recipients will have the acculynx email end up in a spam filter and quotes are easily missed until an owner adds us to a safe list. This problem doesn't exist when emailing from our regular gmail. Any change in email subject line while replying will cause the email to be lost by acculynx.
Despite being able to indicate who the primary owner and the sales owner are on a job, generating a sales report allocates all sales to the person listed as the sales owner. Should you have a production manager who would take on the job as primary owner the sales rep will no longer show this job as credited towards their sales. Effectively making either the sales or primary owner categories useless and sales reports inaccurate.
Recent program changes have removed the ability to have labor and material applied to one item. They must now be show separate. Their assumption is that only one or two labor items will be used for a roofing job, siding job, etc. If you have labor rates for underlayments, accessories, flashings it becomes cumbersome to always ensure these items are added to every estimate and results in an overly wordy estimate.

October 2018

Amanda from My Affordable Roof

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Great software essential for biz!

I love the support team and software functionality. Acculynx is necessary to be successful, especially in big business. I’ve been with them for over three years and they’ve helped me reach the “next level” in the industry. I’m so thankful for all the help Acculynx has provided over the years.

Pros

Easy to use and my team’s communication has improved tremendously.

Cons

The software is expensive because as your business grows, the cost increases. My team went from 30 people to 100+ and my overhead has taken a hit. I am willing to pay because I can’t function without it.

January 2017

Katie from Above All Consultants

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2017

Almost Perfect/ Worth the $$

Communication tools are top notch, layout is beautiful and intuitive. Great to be able to keep all info in order. Heavy insurance users will find that exporting documents and photos for use in xactimate is lacking, so additional file storage is necessary. Invoicing is possible, but the default font size is huge, and cannot be changed, leading to invoices which look unprofessional and take up two or three pages. Tracking payments and projecting profit is wonderful. Overall, worth the money, but improvements are needed to be the "all in one" solution we were hoping for.

Pros

Intuitive. Excellent tracking for financials and communication.

Cons

Billing function is wonderful as far as clarity and the ability to separate initial contract/supplements/permit fees etc., but we find it unusable for printed invoices due to gigantic font size which causes our invoices to be 3 pages long with an unprofessional look.

As a heavy insurance user, we still need to use other software to export files and photos to xactimate.

November 2017

Katelyn from Legacy Restoration, LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

It's easy to use.

Other than that it's great!

Pros

I love the new @Me feature - I can easly look at items that apply to my position and job duties; especially if someone has specifically called me out to complete something.

Cons

I'm not a fan of the new Documents section - I want to have all the folders available on the dashboard of the documents section for easy uploading access.

December 2016

Michael from Junior construction metal roofing and siding

Company Size: 11-50 employees


Ease-of-use