ArcSite vs Zoho CRM

ArcSite has 127 reviews and a rating of 4.63 / 5 stars vs Zoho CRM which has 5948 reviews and a rating of 4.28 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.63 / 5 (127)
4.28 / 5 (5948)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 9, 2021
October 7, 2022
Pros/Cons
  • Pros

  • This has definitely saved money and increased efficiency for us.
  • Easy to use and well laid out and helpful whether your doing a job intake for your team, a bid on a site, or a simple drawing for training or visual aid...it is just so helpful.
  • Cons

  • Making changes to accommodate all users within our company is very difficult to make happen and often comes with resistance from the engineers.
  • At one point there was a glitch in one of my drawings that caused the walls to move, but after an app update, it fixed the problem.
  • Pros

  • Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.
  • Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.
  • Cons

  • The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.
  • We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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