This is very nice easy to use interface for our company to put in Facilities/Maintenance/Real Estate planning requests.

Not many cons as the portal serves it's purpose to get requests submitted but the interface seems a little dated and plain

Space planning, move management, preventative maintenance, and corrective requests are greatly solved at our organization.

There are a lot of modules for this software to choose from. Selecting just the modules you need is a great value creator. The Space Planning module is a great way to get a clear insight on the room data you have. Integration from AutoCAD is perfect.

The user interface had been a challenge for years. They have been making improvements in this area the past few years.

Easy to use for clients, web based interface.

The system as a whole just seems unconnected, ripe with problems and no one with resolutions.

Tabulating individual spaces and gross areas for large hospital buildings across a large portfolio is significantly easier and more efficient with a CAFM software such as Archibus; the AutoCAD/Revit plugin is a major value add. Costs are high for this solution, but some expenses can be drastically reduced by purchasing a perpetual license and hosting the software on your own server. The sales and support experiences are virtual garbage or non-existent. Ultimately the Archibus model is based on bleeding an organization through over-priced licensing and a costly and complicated customization process, however if the need is great it may justify the expense.

It has all of the features necessary to detail and track hospital spaces and associated square footages, including by department number, right out of the box. Compiling data for annual CMS reporting is a relative breeze, especially across a portfolio of facilities. There are a variety of spare fields for use off-the-shelf, meaning customization may be minimal for most basic needs.

As of v24.1, there is no way to add or edit fields as a user, from within the client software. All customization must be done via proprietary code editing on the back-end, making any minor customization complicated, time consuming, and/or expensive. Licensing is per user, making large deployments where many people merely need to view/report on data very expensive. Purchasing through 3rd party vendors is an unnecessary cost add, and they often are less familiar with the product than you'd hope for. By modern standards, the system is old, clunky, and seriously outdated. It works for our needs, and has seen a number of upgrades over the years, however no part of it feels like a modern software/service worth the price.

A solid product covering end to end workflows for all Facilities Management activities. Product interface is user friendly and has many built in features to ease use like multi assigning of work, mobile applications, and the ability to split hours among several work requests in a single entry. Space managing and data management is easier using this product.

Full suite of products to track and manage all Facilities Management activities

occassional loss of functionality with the maintenance console and autocad integration is glitchy