It’s fantastic and much better then our old system we used. Builderprime is great!

There is tons of options to use through builderprime and it’s great. Everything is self explanatory and easy to figure out.

I don’t like how fast it will log you out so you have to log back in.

BP was our first CRM... easy to learn and use but also customizable at the same time. It wasn't perfect but user error was also part of the problem. We tried switching to another CRM but ultimately came back to appreciate BP as it is a well developed software backed with full integrations and helpful/ friendly customer support.

Full integration with Quickbooks. Estimating and Invoicing within the CRM. Mobile Friendly!! CompanyCam integration.

You'll be hard pressed to find an out-of-the-box CRM that has everything but Builder Prime comes closer than any other that we've tried. Our next most desirable integration would be with PandaDoc and possible SmartDocs.

Its great for overall management of leads and projects and tasks etc. Data has helped a lot and is only as good as the data you enter and how organized you are.

It only has the capability to be automated by the system administrator and can only be implemented company wide taking away the capability of the individual sales people using it for quoting and crm to actually automate personalized follow-up programs, messages, scripts, to dos and signatures less personalized depending on what piece of info or what selection of contract you decide to send. intigration with other softwares seems to be less than ideal and

So far everything has been great. It does exactly what we wanted from a construction CRM and the customer service has been great.

Being able to fully customize the job info page was big for us because at a glance we can get a full overview of scope of work and product selection for each job.

Getting financials set up correctly could probably be easier.

Overall this software has enhanced our functionality and efficiency of our company. We have been so much better organized with the support of Builder Prime!

This software has made it so simple for our growing construction company to streamline projects, store information and coordinate our subcontractors.

We had a lot of help from the support team when we first purchased this software. Some of our team members had a hard time learning how to use the system, switching over, and accessing the mobile app. Overall, this has been a great program for us.

Everything is integrated into one spot Contracts, payments, pipelines, to-dos Other than an external companycam integration ha most of what we need in one spot

Reporting flexibility. Need to download and run external reports for dashboards since system logs out every 30 min.Mobile app uses a lot of data

My husband has owned a painting company for 30 years. He's employed 6 or less employees at any given time. Having started his company in the 80's, he has been using a yellow pad to operate his business on. When he asked me to work with him last year, I immediately set out to bring him in to the 21st Century. Builder Prime provided the tools to be able to do that. We are now organized and professional thanks to Builders Prime. The program walks you thru each step of the natural process and keeps track of each step. The program is extremely easy and the customer service has been top notch.

There have been no cons so far. Whenever I have not understood how the program works, [sensitive content hidden] has been readily available to answer any questions.

Overall, the company has had a great experience with Builder Prime. We really appreciate the support team for always providing their assistance when needed!

Builder Prime allows us to connect to several add-ons and keep a clean system. Due to the simplification this CRM has, our company has been able to see results in how it has changed the work style. The CRM allow sus to stay involved and track progress for projects.

Our company provides concrete repair services and therefore the CRM is technically not built for our industry, however, we have made additions to our system that allows us to use it to its potential.

Builder Prime is user friendly and allows all employees to review information as needed. The support staff of Builder Prime is always available to assist with trouble shooting if necessary

The billing tab did not allow a credit to be used later, so another invoice had to be created and an explanation had to be provided to customers. Very minor

Overall it's a very functional and helpful software. There just tend to be little features that would improve the platform.

I love the layout and design. It's easy to understand. I also like how many modules tie together, like the jobs & production calendar, with team assignments.

Many requested features from our company are yet to be implemented.

Been pretty good. It's getting the job done better than any other software we've tried.

Price book is by far BP's best feature.

Scheduling and reporting. Also feel like better API integration would be extremely helpful.

Absolutely amazing, this was a game changer in so many ways. I handle a lot when it comes to our company and I have slowly been bringing on 3rd parties to handle lead generation and scheduling and it was a breeze for them to pick up. Any special feature requests that would pertain to our account can be submitted and then the BP team gets to work to make it happen. Customer service is unreal!

Very easy to learn and implement. Getting everything customized and then adding on the fly was simple.

employee or subcontractor clock in clock out. We tried this and attempted several times to make this function work with our hourly based sub contractors and employees but eventually removed everyone that has to clock in and clock off builder prime and are currently using the old fashion way.

I’ve never been one to follow processes and procedure because of all the tedious steps it takes. Builder Prime handles most of those tasks freeing up my time to actually do the sales part of my job. I’ve got it to the point where updating is just scrolling and a couple of clicks through my templates and I’m done. The tasks are fantastic for follow ups and the automated reminders keep me on track. My followup sales have noticeably improved the system. I would recommend Builder Prime to anyone, from office administration to the CEO, looking to make their business streamline and more successful.

Everything I need is in front of me...LITERALLY. When I have to follow up with a potential customer, it’s such a convenience having everything at my fingertips. From the initial meeting to resulting the appointment to following up, this is the best CRM you could ask for. The customizable tasks and automated management make following up an absolute breeze.

Nothing really. Future upgrades making the system available offline would be the biggest plus.

The service has been great, [sensitive content hidden] our AM is the most responsive and kind AE we have ever worked with! She has helped us without complaint through our set up calls, a hundred emails, syncing QBO, and setting up payment capture.

I absolutely love all the features of this CRM. We went from having a different CRM, different payments solution, and tracking sales via excel to having it all in one place. But it is more than just having it in one place because many construction CRM's offer that. Builderprime has all these pieces working smoothly together and displays all the data in an easy to access readable format. If someone asked me 6 months ago to pull a report on deposits from sales from a week prior, or show me sales from a specific lead source, or outstanding payments on installations, I would have manually looked it up. Now it is the click of a button. It all syncs to Quickbooks which is very helpful for knowing our numbers. There is more to say but check it out for yourself.

My feedback for them has been to have a slightly different invoice appearance and have customer communication on the dashboard as an option.

It’s the only CRM that lets you input a manual price. Also only CRM that helps build how your contract and proposal forms. We are very happy with this software.

We have searched for a CRM that connected leads to proposals and contracts, had multiple projects per contact, lead source tracking, project sales pipeline and most importantly, the ability to customize the price after a proposal was built for 3 years and have finally found it. Top notch customer service means they tailored the proposal and contract documents to look exactly like the ones we’ve been using - even included custom inputs that are specific to our company. Our manager is in his fifties and he’s someone who loves doing things the old school way; he has adopted the software quickly and he loves it. We’re picky about software, we’ve stayed with our last system for 7 years because it’s not enough to switch for small improvements, because it’s “cool,” or just because it’s digital. Some parts of our company still utilize the old school way because that’s what works best in those contexts. We can see every lead so no one is falling through the cracks. Builder Prime allows us to build bids in 15 minutes, accept credit cards, sign in person or over email, order changes, track lead sources, and keep record of all proposals ever sent to the customer. If it isn’t obvious, we’re fans.

The only things missing are the things they’re already developing such as google calendar integration, additional email and communication features, and zappier integrations.

Fabulous. The customer service is excellent, the team is obviously passionate. I cannot say enough great things about this company.

All in one solution with ability to work seamlessly with additional softwares like Mail Chimp, Company Cam and more.

The ability to print all the reports would be great. Most of them print, but several must be edited in spreadsheet before printing because there are so many columns of data (which results in super tiny print) . An option to print 'select columns' would be helpful.

All encompassing workspace environment. Automations. Phenomenal customer support.

Lack of customization. System sometimes slow and glitchy.