Over all, very happy with Buildops. Cutsomer Service - it's easy to use, our field staff likes using the tool and finds it simple.

I like that if there is an issue, it is corrected almost immediately. The customer service goes above and beyond. We like that they are always open to suggestions and implementing ideas that work

the drag and drop function will be helpful in more then the invoicing screen. Uploading documents is challanging. Would like to be able to integrate Microsoft 365 apps.

Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with.

We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day.

PMA module at the beginning. However, year 2 they made great progress and continue to improve.

A year into the process, it is interesting that we continue to need almost daily support / find items to be addressed.

Invoicing seems to be faster than prior to using this system.

I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live. Also, getting all user groups on board with the flow of information is vital to the success of this system.

Very positive. Especially the customer service! Any issue I have is responded to immediately and I am communicated too during the entire process so I know the BuildOps team is working diligently to fix it.

Filters. I love being able to narrow my searches until I am looking at just what I want. For example, My bosses wanted to see if there were any jobs that got approved but where never assigned to a job or otherwise acted on. The idea being maybe a customer said "yes please do this work" and it just fell through the cracks. With 10 different filters I was able to narrow down all the quotes we have in our system to just a handful that met the requirements and from there it was easy to find out the story behind each one and whether it needed to be followed up on or cancelled. Big time saver and made me look like a genius.

As a dispatcher, from the dispatch board I should be able to manually manipulate the job boxes even after the tech starts the job. The way I think the logic should work is this: Tech has their day populated by the dispatcher with 3 jobs A B C. Maybe he gets to all three or maybe he only gets to the first two or maybe job D comes in as an emergency and takes priority over jobs B and C. If I initially booked job A as a four hour job but he did it in three hours I want to be able to make that jobs box three hours on my dispatch board. It looks clunky and doesn't tell you good information at a glance if the job box size stays to what you originally dispatched it as. With plumbing 9 out of 10 jobs we have NO idea how long the tech will take. He might have an all day job that he gets dispatched too and it turns out one of the tenants that needs to provide acccess for a leak investigation up and forgot we were coming and went to work. So now this job is cancelled and needs to be rescheduled and instead of being an all day job the tech was only traveling/working form like 8-9:45am... I should be able to snap the job box back to 9:45am when right now it stays stuck at 4pm. When I used to dispatch, there was the time the technician recorded, the time I as the dispatcher recorded, and upon reviewing those two times the boss then bills the customer. Usually they are in sync but every so often there could be a disparity in which case maybe the boss needs to ask why the tech put 2 hours and the dispatcher says its an hour and a half. I have strong feelings as a dispatcher that at the end of the day I want my board to look exactly like how I think it should be with each job box fit into the time that I think it should be. 90% of the time it will match closely with what my tech put as well. And that other 10% well then we can see, maybe they forgot to start working at the right time or maybe they misread the clock ect...

I could not be happier with my decision to enter a partnership with Buildops. They have exceeded our expectation with streamline design, integration with our previous software and Quickbooks and most of all the customer support is prompt and professional. I highly recommend Buildops because they are consistently innovating with the newest technology. Their Platform has allowed our company to streamline and become more efficient with our processes. They are always open for the client to give suggestions on how to make their product better. Their overall product is top-notch, but more over, they understand and care about their clients needs!

User friendly modules, especially the dispatching and the mobile app for Techs. The job/service module is well structured with the ability to have everything at your fingertips without having close out or go into a different module.

The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing.

Working with the BuildOps team has been amazing. We are so happy with our end product and continue to stay excited with all the new features they continue to role out!

- Asset Management - Organization and Layout of the program - 24/7 Assistance and ongoing support throughout our time with BuildOps

- Mobile functions from an administrator, owner, or manager.

Love the people and the product. Never have had this support from an outside vendor, ever...

Customer support, adaptation, ease of use

custom form use, form development. Mandatory checks for field service requirements

I love the ease of use. We came from a system that was very laborious and time consuming to use and Build Ops has been a refreshing change of pace. The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways.

Some of the tasks in the Service Agreements are tedious but I believe that is still being finalized.

Wonderful, the customer service and attention to detail and suggestions is helpful.

Buildops is always listening and reacting to feedback. The updates made have been immensely helpful

some of the customizable aspects are still lacking

I like the ease of use and the capabilities it offers.

It's not as customizable as we expected when it comes to invoicing.

Full Disclosure: After posting this review, Build-ops contacted me. There is a new management team and they apologized for our experience and immediately refunded the original deposit from May 2022. Overall I was very disappointed after spending 4 months searching for the "right" software then another 4 weeks trying to implement build-ops. Ultimately we walked away and never went live with the software. The constant need for workarounds of their software when I was "sold" on the idea of CUSTOMIZATION. This software was designed for a very specific industry and a very specific client and I would guess that company did not purchase it and the developer is marketing it as a customizable service software solution. Maybe there are companies that are fine with very expensive non customizable software. But when your quote template look like it came from a high school business class and the customer CANNOT modify it, what are we actually paying for? There are no custom forms, its a single column list of text, checkboxes etcc..So you would think after expressing all this the implementation manager would get some help.. no, they let him squirm and struggle.. I'm glad we walked away,

The software with everything including a high price tag!? Build op certainly is powerful enough to propel a 5 person company to a 500 person company with ease. Boatloads of configurable options, custom forms and reports with scheduling options to directly convert results to a work order. The software lets you use a global search box, has equipment/asset tracking and OCR which may or may not work for you. The heart of this software is the customer "service agreement" portal, setting up recurring services, tracking estimates, PO's and work orders, utilizing the "price book" and handling renewal associated with the agreement

Customer facility/site cannot be renamed without losing their history. Quote template is NOT customizable. Reporting is fancy pie charts and bar graphs with useless information. Has no real data, like how many customer have not performed a service in the last 12 months??The mobile app is so limited in its functionality, unless you like a one and done type jobs. Even an admin user has about 5 options for usage. Scheduling jobs isis cumbersome with many steps that cannot be undone if accidently categorized. The software REQUIRES a technician is assigned to anything that goes on the schedule. I have customers that schedule their services for the entire year, So in January I need to assign a tech to a job 12 months away. This makes no sense. Now you can create a job and mark it to be completed without assigning a tech, but it will never show on the calendar, it shows in a "job box" with all the other 500 things I need to do every day. The quote template CANNOT be customized. The software does not utilize a global quote template, however it can be copied/cloned and renamed with the new customer. So every quote you make needs to be made from scratch. Forms are generic and cannot be modified. During implementation we had to use constant workarounds to get the software to function.

Equipment info requirred Drive time clock Partnership agreements Staff and programmers very great service

Inventory management Ease of use Can not skip steps being a tech Can not clock out without necessary info

none at this time. We all are excited to have this software

BuildOps allowed and supported us to move from the early 2000s to the current decade. We had a large jump to make - from dirty and data to implementing a new accounting software at the same time - and BuildOps' implementation manager put in long hours to make sure we could hit the ground running at launch. Then, their success manager has continued to make sure we can get up to speed and effectively use the tools BuildOps has to offer, as well as prepare us for new features as they roll out.

As a service/construction hybrid company, we need software that is both comprehensive and flexible. BuildOps allows us to maintain separate records for customers and associated properties/sites, schedule and manage our workforce, and organize our service and construction accounting. BuildOps can build and generate custom documents, including forms, quotes, invoices, service agreements, and purchase orders with intuitive editing tools. The search bar is "smart" and capable of finding almost every piece of information entered in the system, from partial addresses to phrases mentioned in notes. The dispatch board is intuitive, clear, and easy to update.With the large amount of customization available, my favorite feature is BuildOps' ability (on PC) to filter most information and to save them as views for each user's needs. The filters function similar to those in Excel tables, and are able to compound. This allows us to create wide overviews for a whole section of our business or narrow views to manage specific workflows.As I have only used BuildOps for a few months, I feel that I only have more to look forward to as I continue to explore its capabilities.

My main gripe with BuildOps is that it is a young software. Despite the fact that BuildOps has most features we need, there are times where I find features that need to be expanded or streamlined. For example, mobile dispatch can not search for customer or job information, site assets are not bulk import-able, and service agreements take a lot of fine tuning. However, BuildOps is growing and improving all aspects rapidly. Within just a few months, BuildOps has implemented multiple improvements and squashed many bugs we presented.

This is literally my fourth time around with some type of field service platform and I almost gave up. I just didn't think that it existed. I am beyond satisfied with BuildOps. Its easy and and most important, it is clear. The actual implementation was painless and I loved working with the team. having spent time in the trenches and having contractors on the team made all the difference. They knew the business inside and out and that made the software so much more intuitive. Other software providers just don't have the Contractor experience on the table. The weekly view and ability to schedule months out is revolutionary for us. Regular updates and amazing updates keep things moving in exactly the right direction. If you want well structured software, do yourself a favor, and take a hard look at BuildOps.

Super simple and easy to navigate around. The buttons and color scheme make it hard to mess up- even for non tech guys like the guys I have in the field and office. Schedule and planning in advance are huge. The Dispatch board is hands down the best dispatch board around. Compare their dispatch board to any other software and you will see its light years ahead of the game with the multiple techs and expanded view. The recurring services is massive and OCR is truly new age tech. My techs love the notes and asset history info on every job and the ability to see everything about every job and its past history with the click of a button. the time tracking functionality is the best native experience for an integrated time tracking solution I have seen out there and the photo video ability to do 10 of them or more at a time and still keep moving on the jobs blows every one else out of the water. Just a really seamless suite of amazing features that all make things so much easier and more importantly make us more profitable.

The team is second to none and I am happy with everything that they have communicated and delivered.

So far I am very pleased with it. It is well-suited to our business needs and is relatively easy to learn, understand and use. I have used SAP and Siteline in the past in businesses that performed similar services as where I am not, but they had no need for that that type of software. BuildOps is perfect for a work order/dispatching/PO attaching activity.

Great GUI - the dispatch board is laid out well and "makes sense". Intuitive - Once you understand the basic layout/structure of the software, and how to setup filters, everything you use on a daily basis is easily accessible. Outstanding customer support - I have had to contact customer support on a few issues that I could not figure out on my own. They either solved the problem on the first phone call, or they got back to me with a solution the same business day.

- Occasionally (1-3x per day) a page will not update and I have to refresh the page. In a couple of instances, I did not know the page had not refreshed, and the status of one of my techs was not updated, making me think they were "traveling" when, in fact, they were "working". - Creating multiple tasks in a Service Agreement with the same due date has created multiple visits for the same job. I am currently working with

BuildOps has been great to work with. They are continuously improving the software. Customer service provides weekly updates on all changes and trainers are available anytime you have a question/concern. The team is very receptive to all suggestions and has even implemented some that we have put forth.

Our company truly likes BuildOps as it is a one stop shop. BuildOps manages all aspects of the construction process from quoting jobs, to time tracking and job costing as well as budgeting, accounting, reporting, and invoicing. Also, the software is user friendly and fairly intuitive even for the technology novice.

Some features you cannot override for example the formatting of invoices to customers.

BuildOps has helped us get to the next level of professionalism with our customers. I look forward to growing our business with BuildOps.

I like the easy to use scheduling and dispatching feature. This has made us more efficient with our scheduling. To be able to uploaded job specific forms for the techs to use and return is priceless feature for us.

The only negative at this time is we can't easily implement our job numbers into BuildOps. I would love to be able to use a specific job numbering system within BuildOps.

I have to use Buildops all day every day. I have had a good experience with Buildops. If I need anything answered [sensitive content hidden] points me in the right direction.

[sensitive content hidden]. He has made the transition easy

There is nothing I do not like about Buildops yet.

My overall experience has been great. Anytime there has been a problem the customer service has been quick to help fix the problem. Training videos have help us to train new employees. If would like for additional reporting that fits our business they will make us that report. Just great a business to work with.

Its All-In-One Management software for our company. The data it provides is crucial to our business. Few clicks of a button and I can have the information I need to know to make decisions for our business. Software is easy to work out of. Not very difficult at all to use.

I don't really have anything I don't like about the BuildOps. Its exactly what our business needs.

It's helped us grow and maintain correct billing and scheduling.

Material and time tracking across smaller and larger jobs works well. Projects functionality has a lot of potential for those that need it.

Some aspects of the platform are a work in progress. Everything does work and it's a good solution but there are obvious changes that have to happen. To their credit, BuildOps is very proactive.

BuildOps team knows what they are doing. They are different from every other software in that they LISTEN. They want to know how their customers think and feel and get deep into the weeds with us. They are constantly making improvements. I have spent a lot of time with the team at their training and their offices since we are close to their main office and am always blown away at how much good intel they have on the market and best practices. They have a loyal customer in us for good and we plan to be with them for many many years into the future. It was a big decision for us to go with them and I’ll tell you it was not a quick choice. We know that if we want to expand to other cities and states that we needed to get on a modern all in one solution that did it all and thought like we did. BuildOps was that solution.

Design, design, and design. So easy to use for my guys in the field that want simple. Anything not extremely simple will not get used. My guys get dirty in the field and want everything to be easy like to speak notes into the app and have it just translated into text and the problem sent over in the invoice. BuildOps does all of that and more.

This company doesn’t leave much to be desired. They are constantly releasing really cool new features but always err on the side of over communicating and keep you in the loop exactly how I like it.

We have been very happy with BuildOps. We truly feel like this has been a partnership in business for us. Its easy to see profitability on a per service call basis. Any issues that have come up have been addressed promptly. Customer service has been second to none. We're very happy with our choice, they have completely filled our need for bringing a paperless solution to our service calls.

We really love the UI. It is so simple and clean but has all the power we could want. It breaks down profitability well and provides great reporting.

So far we've been happy with all aspects of the software

We have been with Build ops for 3 years and they have been there for us the whole way

Everybody is on the same page and we are able to communicate with customers efficiently when someone is out of the office

When new updates to the platform come out the engineering mistakes can interrupt our operations

It has been a major improvement for our business day to day operation. I love we are paperless now.

The software is almost to a one stop shop for accounting. There are still a few features needed.

To have a better flow with Sync error to accounting integrations.

Everyone was attentative with solving issues

It's user friendly and visually pleasing!

The syncing between Build Ops and Quick Books