We had Mark Carlson do a special training for our team on how to utilize the product effectively. As a small firm, this product was a great addition to our toolkit, because of the features it provided for the price. The Carlson team has a stellar customer service department, I've called them multiple times over the phone and I always get hold of a tech within 5 min and they have been able to resolve the issue every time. Furthermore, the capability of Carlson to work on top of AutoCAD really helps.

We've had stability issues when running Carlson on AutoCAD, however, Carlson with IntelliCAD has been great so far. But the transfer of drawings between IntelliCAD and AutoCAD is never smooth, it always creates issues in terms of the layout/paper space.

CAD based - if you know CAD this is easy Help Desk - They are great at getting me answers right away and helping me learn the software Tutorials - They have many that can make learning a lot easier

CAD based - if you don't know CAD this can be a bit of a pain No one else at my company wants to learn it so I'm stuck with it all, it gets to be a lot of work for each project I'm on R7 and they have R9, so many of the things i was going to say here were taken care of