--- title: "Centerpoint Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Centerpoint Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Centerpoint Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/centerpoint-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Roofing Software](https://www.softwareadvice.com/construction/roofing-siding-contractor-software-comparison/) / [Centerpoint Connect](https://www.softwareadvice.com/construction/centerpoint-connect-profile/) / Centerpoint Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/centerpoint-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/centerpoint-connect-profile/alternatives/) # Centerpoint Connect User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 16 reviews (89%) - 4 stars: 1 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (6%) - 1 star: 0 reviews (0%) ## Centerpoint Connect customer reviews Showing reviews 1-18 of 18 (page 1). ### We LOVE Centerpoint - Overall rating: 5/5 - Reviewer: Alana M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful, we love that Centerpoint is constantly trying to improve and that they have goals and are putting in the work to meet those goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prior to Centerpoint we were using several different software's along with several paper systems. Centerpoint made it possible to replace our paper folders and keep our files organized online. We're also able to keep better track of our leads and ongoing jobs. The team at Centerpoint has also been so friendly and helpful. [sensitive content hidden] is always very quick to respond to our questions/issues. [sensitive content hidden] is a great listener and trainer and works hard to personalize our training and software to match our specific needs. #### Cons It was difficult to understand everything that CenterPoint was capable of at first. We wanted to use Centerpoint to its fullest potential, but we were unsure how to do that. I think a written example of an in-depth workflow would have been helpful. (Including how to "pass" an opportunity back and forth between different team members during the sales portion.) #### Reasons for switching to Centerpoint Connect CenterPoint can do the same thing both of these can and offers much more. --- ### CRCS review - Overall rating: 5/5 - Reviewer: Brandon P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great people - always have a response to an issue I can not complain really #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service to help implement the product- and the transition between reports to work orders - all good stuff #### Cons Having to learn a new system coming from FCS and Jobba everyone dreaded the 3rd change #### Reasons for choosing Centerpoint Connect Most user friendly- easiest to teach the rest of the company #### Reasons for switching to Centerpoint Connect Many reasons - Centerpoint was most all encompassing/ user friendly I could find in my research for flat roof application that could handle service and production #### Vendor response Brandon, thank you for the thoughtful review and for trusting Centerpoint Connect as your team made the transition to a new system. We understand that changing platforms can be a major adjustment, especially after already working through other systems. That is why ease of implementation, responsive support, and a user-friendly experience are such important priorities for our team. We’re glad to hear Centerpoint Connect has been easy to teach across your company and that the transition from reports to work orders has been a strong fit for your service and production needs. We appreciate your confidence in the platform and are grateful to support your team as you continue building and managing your roofing operations. Replied June 2026 --- ### Some who uses it every day. - Overall rating: 2/5 - Reviewer: Steve F. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Field tech use and data transfer from the field. #### Cons Not designed for office use for field dispatch. Maybe would be OK if you have one man / crew going to one job each day. --- ### Wouldn't Want To Do My Job Without It! - Overall rating: 5/5 - Reviewer: Nate K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we started doing roof service at SHC, I had to make my photo heavy roof condition reports in a word processing program. This resulted in large file sizes that even after compression, would take multiple emails to send to a customer. Not only does Centerpoint save me countless hours in inspection time and report generation, our customers can now access the report 24/7 through the portal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used a couple of other programs before settling on Centerpoint Connect. None of the other programs can even compare with the capabilities, customer service, and continuous improvements of Centerpoint. #### Cons There isn't much I don't like about Centerpoint. The team at Centerpoint is constantly improving the program. Most of the issues I have had have been corrected or made better over the last couple years. #### Reasons for switching to Centerpoint Connect FCS was no longer improving their system. It was clunky and did not meet our needs. --- ### Steve Cockrell - Overall rating: 5/5 - Reviewer: steve c. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product that is still growing in usage and great staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easyt to use for the pwer of program. THe staff at Centerpoint. #### Cons Ties to ownership by another roofing contractor. #### Reasons for choosing Centerpoint Connect Easy to use and the support fo the staff. #### Reasons for switching to Centerpoint Connect FCS was not as easy to use and their staff was reluctant to training. --- ### If You Are Serious About Service CenterPoint is a Must - Overall rating: 5/5 - Reviewer: Dusty G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I love Centerpoint Connect. I often think when I hear a roof company is not using CenterPoint Connect are you even taking service seriously? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Centerpoint Connect is very user friendly. it is the only software you need to run your roofing Business. You are immediately aware this software is made by roofers for roofers. Reports are extremely professional looking constantly pointed out and appreciated by all of our clients. #### Cons Sometimes when new Features are rolled out there can be bugs, delays and glitches. But the support team is Top-Notch on getting these issues rectified. I do have a Wishlist for tweaks and features that I think would improve the experience such as sliding scale for margin, and additional ways to sort clients into categories. These are all things they are working on. #### Vendor response Dusty, thank you for the incredible review and for being such a strong advocate for Centerpoint Connect. It means a lot to hear that the platform feels user-friendly, professional, and truly built for roofing service teams. That has always been the goal: to create software designed by people who understand the day-to-day realities of running a serious roofing service operation. We also appreciate your honest feedback around new feature rollouts. As we continue improving the platform, we know there will always be areas to refine, and our team is committed to responding quickly, resolving issues, and listening closely to feature requests from users like you. Thank you again for your trust, your feedback, and your continued support. We’re grateful to be part of the way your team manages and grows its service business. Replied June 2026 --- ### Keep Crushing It - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional, very responsive to any glitches and the customer service is the Best in the Industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and integration and most of all the customer service. #### Cons Quickbooks integration on projects has not worked. --- ### Every Service Department NEEDS this program! - Overall rating: 5/5 - Reviewer: Andrea G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The program is stellar, customer support is the best in all the land and the consistent updates from the development side are amazing! Not only the updates they implement, but more specifically, the development team listening to users and making changes that make CPC better for users and ultimately our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service ticket process, from ease of creating a ticket, through the incredible dispatch process and all the way to final invoice. 10/10 #### Cons Not having a map or clear understanding of how everything worked together, in order to gain an understanding of how to implement for our team. #### Reasons for choosing Centerpoint Connect User friendly platform and robust service features. --- ### Centerpoint Connect is great for Roofing Service Companies - Overall rating: 5/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love Centerpoint! It works with all our systems and they are always improving and making changes so that it just keeps getting better over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We love the service side of the program. It is easy to use for the technicians and is seamless going from sales to final invoice. Also, the customer service is awesome! #### Cons The filing for documents and photos needs improvement. #### Reasons for choosing Centerpoint Connect Worked best for our service department. We love the invoicing system and the communication with our clients. --- ### This product is a game changer - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Centerpoint Connect is user-friendly, intuitive, and dynamic. Our customers love the automated notifications that get sent to them to keep them informed. Everything is easily customizable and I love how you can go back and undo or edit things if you need to. The option to offer customers a login portal to manage their properties is something I'm excited to implement. #### Cons Knowing how to run certain calls through the system can be confusing. For example, learning the difference between a ticket, opportunity, estimate, and task and which option is appropriate at what point was confusing to me. --- ### Makes my life so much easier! - Overall rating: 5/5 - Reviewer: Brandy M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Centerpoint Connect. I use it daily for our service department, and it makes everything so easy. From scheduling, to dispatching, to keeping track of prior repairs, and sending estimates for new one, it has definitely improved the way our department functions, and those improvements are incredibly noticeable in our bottom line. #### Cons I don't have any cons. They are constantly improving the service, and have always been very open to feedback, and do a good job at implementing customer suggestions. --- ### Centerpoint review - Overall rating: 4/5 - Reviewer: Kendrick M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Able to effectively run a service division #### Cons It needs native apps and a better way to build reroof proposals. --- ### Fast and effective! - Overall rating: 5/5 - Reviewer: Taylor C. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience so far with Centerpoint #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team is very fast in connecting with you to solve any issue. #### Cons That you can only delete one contact on a customers account at a time. Would be nice to be able to select multiple at a time and not one by one. --- ### My experience - Overall rating: 5/5 - Reviewer: Ken D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thorough nature of the process helps everyone get the right information consistently. #### Cons It takes some time to learn, lack of an app. --- ### Centerpoint Review - Overall rating: 5/5 - Reviewer: Thomas L. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using Centerpoint Connect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CP is easy to use and combines all the functions of our roofing business into one place. #### Cons My one issue with CP is the CRM function could be better. --- ### It Works! - Overall rating: 5/5 - Reviewer: Renee U. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CenterPoint has every feature that you need to be successful in your day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just follow the step by step process and you are on your way. Awesome task and calendar features. #### Cons Still on the fence with the Change Order situation. #### Reasons for switching to Centerpoint Connect We needed a CRM that streamlined the Service Department. #### Vendor response Thank you for the review! Change Orders will have more features coming this Q1, we hear you! Replied January 2023 --- ### Great Customer service - Overall rating: 5/5 - Reviewer: John T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT HIDDEN] and his team were on top of all our questions, customizations, and continued support and training from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team looked at several options prior to choosing Centerpoint Connect. When we looked at all the pro's and con's, looked at the usability, customization, and client portal we knew that Centerpoint was the best choice. Once we started to deal with [SENSITIVE CONTENT HIDDEN] and his team they never let us down. #### Cons The sytem seemed complicated at first, then once we started using it what seemed to be complicated just became second nature. Coming from a completely different system that did not have all the features made it seem overwhelming. --- ### Quick Review - Overall rating: 5/5 - Reviewer: Mollie M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to invoice customers and keep track of time. #### Cons Too many hidden buttons, take a while to find some things. --- Centerpoint Connect Reviews, Pros and Cons - 2026 Software Advice