About Clarizen

Using Clarizen’s leading collaborative work management solution for the enterprise, businesses can solve challenges far beyond traditional work, project or resource management. With Clarizen’s enterprise-grade solution, teams are empowered to streamline work, automate processes and gain greater effectiveness across the entire work lifecycle, from strategic initiatives to team execution. Clarizen’s work management approach serves to connect the entire work planning and execution lifecycle—from how executives kick off business initiatives; how organizations create plans to support company goals; and how employees collaborate together to realize those objectives. When organizations connect and holistically align their enterprise in this manner, it allows stakehol...
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Clarizen User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 168 reviews

User Profile

Jesus

Samtec Inc.

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

4

Functionality

5

Reviewed May 2021

The best tracking project system.

It is an amazing project tracking system, has help us to improve the tracking of our projects and avoid delays. To add notes or comments to task and projects help to find issues and help us to increase the quality.

Pros

Easy to use. You can assign the resources for a project easily, see their advance and request progress report. With few clicks you can get a global stand point of a project and see risk point and define next steps to do. You can integrate it with outlook and get your contacts. You can access from any device.

Cons

There is not a desktop application, would be nice to count with that.

Sean

Trinity Mother Frances Hospitals and Clinics

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: GetApp

Ease-of-use

4

Value for money

4

Customer support

3

Reviewed January 2016

A mostly positive experience.

We are implementing Clarizen as a project management tool for the entire organization but starting in the Information Technology and Performance Improvement departments. Our goal is to capture all project requests and projects in one place for review, approval, management, and reporting. Clarizen has mostly met our expectations so far. Most of the items that have not met our expectations are minor. We are still early in our implementation so there are still lessons to learn in our journey.

Pros

1. Unlimited email-only users. Resources that infrequently or rarely work on projects can report progress via email without consuming an expensive license. 2. Email and/or API integration with work order systems. Clarizen doesn't charge an expensive license to integrate it with other systems. 3. A modern-looking user interface with an emphasis on social media-like collaboration. 4. Lots of options for charts and graphs for reporting. 5. Can import spreadsheets and MS Project workplans. 6. Lots of training and support webinars every week. 7. Pre-recorded online training via the Clarizen University.

Cons

1. Support seems slow to respond to support requests. 2. There is currently a bug they haven't fixed yet that requires you to keep resetting column widths in reports and dashboards. They don't stick. 3. Their online self-help knowledge base seems new and thin. 4. They don't have a feature I used in other project management software to identify the last (most recent) note, comment, etc. on an item. This can be worked around via user training or some custom workflow programming but it would be nice if they built it in as others have.

Liridona

M Price Ltd

Verified reviewer

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Functionality

5

Reviewed August 2021

Great help for projects of all sizes

Pros

You can track multiple projects at the same time and prioritize tasks as needed .The interface is easy to use and the Dashboard can be customized to accommodate the specific needs of your business

Cons

Configuring Clarizen at the beginning took time. It doesn't integrate with any of the other programs we use .

Jonathan

ITCA

Verified reviewer

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

1

Customer support

2

Functionality

1

Reviewed May 2018

PM tool is not bad, but integrated time/expense/invoice processing did not work.

We got very little benefit from this software, as it did not perform as expected.

Pros

Project management tool is comparable to MS Project. Users that are looking for a subscription PM product rather than purchasing MS Project may benefit from this software, but I am not sure if all PM features are available out-of-the-box at cheaper subscription levels.

Cons

Although the PM tool is comparable to MS Project, it also comes with a level of complication also comparable to MS Project. Full functionality of PM (i.e. including resource management) requires buy-in by all departments/users in the company, and this is difficult to acheive in large or diverse organizations. Our company implemeted this software with the goal of bringing project management together with time reporting, expense reporting, and invoice processing. The purpose of implementing Clarizen was to have a centralized system where we could report project status by including all relevant metrics on the project in a list or detailed view, e.g. planned time vs. actual time, planned cost vs. actual cost, and project manager comments/narrative on goal vs. result. This purpose was never realized. Clarizen underestimated the work effort to develop customizations, which resulted in the time module never being completed, the expense/invoice modules were cumbersome to use, the related approval workflows had many problems, and support from Clarizen management was almost non-existent. We are now taking a different approach. No longer do we believe that one system can handle all our needs, and so we have adopted different systems with some integration between them to try to bring together all project-related data.

User Profile

Bryce

Voice to Venue

Verified reviewer

Company size: 501-1,000 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

5

Reviewed December 2018

Everything we needed to take our team to the next level

We needed to evaluate how we could best deliver a quick first time to value for our customers on our implementation team.

Pros

Clarizen enabled our team to effectively manage the numerous projects we had while surfacing the insights we needed to make business decisions.

Cons

Like any software that is aimed at solving complex business problems, Clarizen had so many features that it became overwhelming to our team during implementation. When a business has to undergo major changes to their operations, it needs the transition to be as easy as possible. This is more of a critique for most large software solutions as opposed to just Clarizen.

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