Copper
About Copper
Copper Pricing
14-day free trial, no credit card required. Basic: $23 per user per month (billed annually) or $29/user/month billed monthly. Professional: $59 per user per month (billed annually) or $69/user/month billed monthly. Business: $99 per user per month (billed annually) or $134/user/month billed monthly.
Starting price:
$23.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Copper
1 - 5 of 548 Reviews
Stefani
Human Resources, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
2
Reviewed October 2021
Copper Gmail CRM
Andrew
Verified reviewer
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2020
Great CRM for Gmail users
It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.
CONSThe sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).
Reason for choosing Copper
Gmail integration
Reasons for switching to Copper
Recommendation of a friend.
Vendor Response
Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks!
Replied March 2020
Robert
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Not the standard CRM / Project Tracking
We use Copper to manager our existing customers. We do not add new customers often, just account management really. We also use it to track commercial projects. It's two completely different uses. We use Opportunities as commercial projects. It would be nice if People/Companies could be segmented as different types with different visible fields. We group a lot of fields and have to toggle open/close based on the type of person being entered.
PROSOur company uses the Google Suite of apps so integration with our current setup was extremely easy. We had a single implementation person assigned to our account and she was extremely helpful and responsive. Also the customization options were very useful.
CONSThe canned reports were not useful to us. We had to build our own through Google Analytics. However the Copper team have recently been upgrading their reports, with the ability to create custom reports now. It's much better.
Reason for choosing Copper
The integration with Google is what sold it to us.
Bronwyn
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
Copper Has Failed
A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer service has fallen short. What we were promised is not what we have received. It is too bad, because I love a lot of the features.
PROSIt is easy to use, once you get the hang of it. Good customization. Phone App. Copper integrates with all things Google.
CONSThe Software isn't solid! In a matter of 6 weeks the CRM has had 2 major malfunctions, called "bugs" according to Copper support staff. 1)People Records Malfunction - I am the admin of this software and the person responsible for uploading 28 years of Legacy Data (all of our customer records). In attempting to update some of the outdated contact info changing phone numbers and addresses, emails etc. which I populated into Copper from various spreadsheets, work order lists, Quick Book records, and email contact lists. The "People" records began to malfunction; phone numbers literally began jumping around. Example, I would open someone's customer's record and another customers number would populate, I would end up calling the wrong customer. Copper engineers have been "working" on this for a month, still no fix. 2.) Opportunity Pipeline Malfunction - Imports are mapping to the wrong Pipeline. I have hundreds of business opportunity records, Google sheet based spreadsheets, that I am attempting to import (bulk) thousands of cells of data to the CRM, despite properly mapping the import (correct methods on my part) this crucial business information imports to the wrong pipeline & tons of data is lost in the process. This is huge, if you can't import and map your customers spreadsheet records (bulk) you have to hand enter each record. What should take 5 mins will take days/weeks/months! This has been going on for over a week now, and no one at Copper seems to care.
Reason for choosing Copper
Integration, easy to use, affordable, worked with Google Suites.We were promised ongoing support with a dedicated Account Manager and access to 1x1 support. Immediately after signing our 1 yr agreement the customer service structure was overhauled. No dedicated account manager, little support, 1x1 support is 15 min time slots some staff are brand new with little knowledge/experience. No telephone support it was replaced by an inadequate CHAT system, super frustrating...big waste of time. I really trusted the on boarding specialist, she was amazing, really cared. Unfortunately, the other support staff don't seem to care enough, follow up with issues, communicate in a timely manner.
Vendor Response
Thank you for the honest review, Bronwyn. This is beyond helpful and we'll be taking your feedback to the team and look into improving where we were unable to provide a stellar user experience for you.
Replied September 2019
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2021
I really like Copper
For us it all hinges on Opportunity tracking - which we modified into a "start-to-finish/inquiry-to-money-collected" tracker. We don't use the project management or task management.
PROSThe Google integration and drag and drop pipelines/stages are what sold me. It didn't take long to learn and start modifying it for our activity/information needs. The mobile version is more than adequate and the whole UI is well done. Like all good software, I'm sure there are features and shortcuts we don't use enough, but basically, it is more than suited for what we use it for; Customer information and job process tracking.
CONSThese cost more money - via upgrade; Mailchimp integration, adding many custom fields, and better than limited reporting. We run the Basic version.
Reason for choosing Copper
It was the best UI, Google integrated, flexible one of what we looked at.