Trimble e-Builder vs Smart Service

RATING:

4.3

(406)

Trimble e-Builder has 406 reviews and a rating of 4.31 / 5 stars vs Smart Service which has 265 reviews and a rating of 4.29 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (406)
4.3 (265)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 7, 2024
February 7, 2024
Pros/Cons
  • Pros

  • Ease of use, ease of customization for different departments. Reliability - very rare for it to not be available.
  • The document storage functionality works and its easy to find information.
  • Cons

  • I'm frustrated with individual user's inability to truly adopt the product and change how they do things. Old dogs have a hard time learning new tricks.
  • E-builders lack of intuitive design and browser limitations can be very frustrating at times.
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  • Pros

  • Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access.
  • The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers.
  • Cons

  • This is time consuming and causes errors if the new job is not scheduled as recurring.
  • It doesn't seem to back up what is done after you post a job. You then have vague information available.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos