I love that it updates in real time and is fully integrated. It is also scalable thanks to the cloud meaning we will never outgrow the system.

The interface is very out-dated and hard to use (particular on mobile browsers), it requires constant maintenance, patching, and testing. It's expensive to integrate with things.

It’s been a learning curve, but I think overall, we’re happy.

Very difficult to learn & I found the training lacking.

Lack of links to additional information within data points. Pay attention to the variable choices for reports.

Everything is super organized and the files are very easy to find. I like the layout and you can do with it.

I used many software, and I would rather create my own spreadsheets than suffer with this software any longer.

I loved the reconciliation feature. It allows the user to tie the budgets to invoices that are not produced by the system, such as AIA and owner forms.

Many options and functions. Ability to tie in numerous aspects of construction from RFIs to Submtitals, to billings, etc.

And be sure sure to join CMUG, the CMiC users group. They have forums, monthly calls, demos, and are a great help.

Get it!!! Definitely take the time to run through the courses in Next Gear University, and take advantage of the online tech support.

I like what the results can be once all the data is entered.

I use CMiC on all of my projects and what I like most is being able to arrange different projects and have all the respective subcontractors.

Textura is easy to navigate and there are lot of functions that you can build to your preference  for billing and construction management.

We appreciate the personal service we receive from CMIC and are happy with the results and quick ROI we have gotten from simply using this software.

After several years on CMiC software I would say that it is absolutely the best integrated project management and accounting ERP available.

Used in my organization for the continuous administration of projects, allows you to be aware of all the details of the Project thanks to its variety of tool, has a very good technical support.

Overall i enjoy using the software not only for change order needs, but also submittals and RFIs' which makes it nice to send notifications through one system and not have to exchange multiple emails.

Very robust system with strong features and capabilities, if you throw enough money at it.

The main thing I like most about this software is its wide breadth of abilities, and how it handles the finances of the projects.

It's great, specifically it's functionality and from my experience I learned that set-up is key because the ease of use becomes streamlined with your set-up.

Program is easy to use and navigate and is compatible with Textura Payment Processing program.

Excellent tool for the administration of architectural projects, Great technical support in billing. It has very reliable and efficient integrated systems.

It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

US Dollar

For over 30 years, CMiC has delivered state-of-the-art software solutions, purpose-built for the construction industry. Since its inception, CMiC has maintained a laser focus on automating essential back-office functions – such as accounting, enterprise planning, human capital management and asset management – as well as field operations, including project management & controls, collaboration and a full suite of apps for mobile devices.CMiC’s construction management platform powers a variety of companies in the AEC industry – from general, specialty and heavy/highway contractors to project owners in government, higher education, high technology, hospitality, healthcare and manufacturing. While the full range of applications have been developed in-house, the CMiC platform offers the flexibility to integrate many 3rd party point solutions.With CMiC’s Single Database Platform&trade;, all project and company data are accessed from one place, ensuring everyone across the organization is working on the most up-to-date documents and insights. Because information is always complete and accurate, construction firms can keep multiple projects running smoothly, on budget and on time, while better controlling their costs.Customers can choose from a range of flexible deployment options: On-premise; Platform-as-a-Service or a Multi-tenant cloud environment, allowing them to choose a model that best meets their requirements, budgets and timeframes.



LongDescription

Forecasting

Purchase Order Management

Subcontractor Management

Document Storage

Job Costing

General Ledger

Contract/License Management

Financial Management

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Projections

Resource Management

Collaboration Tools

Scheduling

Offline Access

Risk Management

Multiple Projects

Audit Trail

Overrun Reporting

Budget Tracking

Cost-to-Completion Tracking

Mobile Access

Bid Management

Issue Management

Commercial

RFI & Submittals

Project Accounting

Budgeting/Forecasting

File Sharing

Time & Expense Tracking

Accounts Payable

Estimating

Contractor Management

Cash Management

Billing & Invoicing

Accounting Integration

Kanban Board

Budget Management

Reporting/Analytics

Accounts Receivable

Payroll Management

Quotes/Estimates

Construction Breakdowns

Change Order Management

Task Management

Document Management

Inventory Management

Project Tracking

Cost Estimating

Subcontractor Monitoring

Mac OS

Web browser (OS agnostic)

Windows 2000

Contact CMiC for pricing information or a quote.

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

CMiC

In Person

Live Online

Webinars

Documentation

Videos

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Workflow Configuration

Retail Inventory Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Technician Management

Repair Estimates

File Storage

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

CMiC vs mHelpDesk

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