All AccuLynx Reviews

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Joseph

Consumer Services, 11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

New company excited about the benefits of Acculynx

User Profile

Carly

Verified reviewer

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Love it

We have been using Acculynx for years. It is extremely user friendly. If I ever have a problem or question, customer service is always available and helpful.

PROS

User friendly Self Explanatory Customer service is fantastic Customizable All facets of company can use and communicate (office, sales, production, accounts receivable etc)

CONS

Our only issue is the app. Would love if it was more adapted to iphones

Michael

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Almost Perfect

Overall I am very pleased with AccuLynx. I do with that the Quickbook integration worked both ways. As in, if we enter an invoice or job in Quickbooks it synced over to AccuLynx. Right now it's the other way around and that really doesn't work for us.

PROS

I'm still learning all the features, but so far it has been extremely easy to pick up. I absolutely love the dashboard, especially the sales leaderboard. I've gotten into many arguments with our sales reps just trying to get them those numbers and now they can just look at them themselves.

CONS

I don't like that we can't import data from Quickbooks. We enter all of our jobs in quickbooks first so it would be nice if it was a two way street on that. In order to use this feature we would have to completely change how we do jobs/invoices and right now that just isn't an option. Another problem I've had is that we do a lot of work with property managements, HOAs, and contractors. Most of whom we have multiple jobs assigned to. Right now it is extremely difficult to setup a contact that has multiple jobs in it. I believe that a fix for this is in the works from what I saw in the suggestions & feedback section. This is just a feature I'd like, but it would be really nice if AccuLynx integrated with CompanyCam. We switched over from Job Nimbus and it was really nice that any pictures our guys took out in the field using CompanyCam, automatically uploaded to Job Nimbus. Now I have to go to the project in CompanyCam and download the pictures, then upload them to AccuLynx. I know our crew can just take pictures using AccuLynx, but our guys are special and we barely have gotten them to use CompanyCam.

Reason for choosing AccuLynx

N/A

Reasons for switching to AccuLynx

We had stopped using Job Nimbus a few months back, because we were just looking for something that fit with us a little better. Still not 100% on board with Acculynx, but we are also still adjusting.

Vendor Response

Hi Michael - It's great to hear that your salespeople have been able to see their performance! We also hear your concerns regarding the QuickBooks integration and photo tools. We have a new photo update coming soon, so we urge you to stay tuned regarding upcoming changes! Thanks for leaving a review and for being an AccuLynx customer!

Replied November 2020

Ryan

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed December 2020

You NEED to have APIs and webhooks to play nicely with others

PROS

It allows good communication throughout the company regarding a client.

CONS

As a website developer and marketer, I rely heavily on aggregating leads from many different sources into one location. Acculynx does not allow this. We have to manually input these contacts. HubSpot communicates with almost every platform. It makes it incredibly easy to create automations as complex as your imagination will allow. If Acculynx would allow HubSpot to communicate with its platform, it could open up SO MANY possibilities. We could create automation for every single step of the process. The client would know everything going on every step of the way. We could automatically create contacts in Acculynx from contacts captured by HubSpot. The possibilities are vast. It seems it would bring so much value to Acculynx by integrating with software like HubSpot, Salesforce, and others like them.

Vendor Response

Hi Ryan - Thanks for leaving a review! We hear your feedback regarding the API and are passing this onto our product team. Thanks for being an AccuLynx customer!

Replied December 2020

Leanne

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Great Software but Still Missing a Few Key Features

Overall, Acculynx has made a huge difference to our roofing company. We are able to more easily track our success with leads and keep everything organized. Even though there are still some features we would like to see, we are overall quite happy with it.

PROS

We love the lead pipeline and the ability to track exactly what is happening with a lead at any given point in time. It's super nice that all files and photos can be stored in Acculynx for each job. This helps us stay organized!

CONS

Acculynx is still missing a few features. For example: The calendar on Acculynx doesn't sync with the job files. You can't create an appointment w/a customer directly from the pipeline (after it's been entered as a lead--I know it can be entered when being added as a new lead). Even though the calendar does allow us to enter a job into it, the notes on the calendar don't go to the customer's file. This could cause problems if that info isn't transferred. In addition, the app doesn't give users access to the calendar. Since we use the calendar so much, this would be incredibly helpful. In addition: It would be nice if there was a dedicated field for referrals. We like to credit customers who give us referrals, and a fillable field for this would be great!

Reasons for switching to AccuLynx

It was easier to keep track of leads and what stage of the process they were at. We still use QB Online for our finances, but we now do the majority of our work with leads through Acculynx directly.

Rafael

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Integrations that ACTUALLY work

I enjoy it. No CRM will ever be perfect for an organization unless you have a clear vision and 1-2 mil to drop on sales force enterprise/proprietary software. The opensource, integrative platform paired with a simplistic setup makes it hard to beat.

PROS

The biggest difference relative to the competitors we have used in the past is the ease of integration. JobNimbus was the software we used before, and almost every promised integration could not be implemented or required significant back-end work to do so. AccuLynx makes it very easy to integrate other systems into itself. You can genuinely use AccuLynx for damn near everything. Books will still need to be fully reconciled in QuickBooks, and last-minute changes to orders still require a phone call. But otherwise, this thing hits the nail on the head. For leaner companies, its simple open-source concept allows us to adjust and maneuver quickly.

CONS

The only cons are the field app and the cost (relative to some competitors). It is definitely a premium product, and the price reflects that. To our company, that cost is offset by the software's efficiency and its ability to cross-communicate throughout the organization. The field app needs to be remade in its entirety. It's glitchy and inconsistent. Not ideal when you're in a pinch.

Reason for choosing AccuLynx

We didn't have any alternative products. Based on our research this was the product that we wanted. It is definitely a premium product but, its worth every penny.

Reasons for switching to AccuLynx

None of jobnimbus' integrations actually work.

Vendor Response

Hello Rafael - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of AccuLynx's integrations. We recently introduced the new AccuLynx field app. So make sure to check out the new updates. Thank you for being an AccuLynx customer!

Replied August 2023

Kyla

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Best Software for Roofing Companies

Great. Super easy to use and customer support will gladly help you figure out anything that you might be struggling with.

PROS

This is by far the best and easiest to use software for running a roofing company. It really helps you keep everything so organized and on schedule and with the ability to always quickly have everything you need. It has been critical to take business to the next level.

CONS

Really no complaints with this, some things may take longer to figure out how to fully take maximum advantage of but it really can do everything I need it to.

Reason for choosing AccuLynx

Way easier to use, better organizational structure.

Vendor Response

Hi Kyla - We're glad that AccuLynx has been an asset for running your roofing company! As you said, organization and scheduling are key in order to take your business to the next level. Thanks for leaving a review and for being an AccuLynx customer!

Replied November 2020

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2019

Pretty Decent Software

Good for sales, not as great for management and production. They are working hard to improve production side.

PROS

Ease of use, great customer support, tailored to my industry.

CONS

Limited custom options for production and ordering.

Reason for choosing AccuLynx

Acculynx is tailored specifically to my industry.

Reasons for switching to AccuLynx

Chronicle has too long of a setup process. It is not nearly as turn key.

Harlan

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great program for Contractors and subcontractors

I have been working 2 plus years with Acculynx and it has done a fine job of keep our compnay abreast of the issues that face contractors. I will say I am nowhere near an expert in this software, but I learn something new every day!

PROS

I liked that for the most part, this software is intuitive.

CONS

There are so many bells and whitles that you can get lost in the minutiae of the program

Reason for choosing AccuLynx

Acculynx seemed the most interested in getting us on board with their product. The Tech support is without equal! If I have a problem... Thay fix it!

Reasons for switching to AccuLynx

Market sharp was NOT intuitive and didn't seem to work well for my company

Vendor Response

Hi Harlan - Thanks for being an Acculynx customer and for leaving a review! We're glad that you find our software easy to navigate and that you've taken advantage of our awesome tech support team. Thanks again!

Replied November 2020

Dan

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great Customer Service!

I have been using AccuLynx for almost 3 years now and we love it. I could not imagine trying to run my roofing business without it!

PROS

Easy to use and very user friendly. I like how the system looks and puts everything in front of you to see on a daily basis. It makes it easier to plan my day.

CONS

At first they did not have the ability to do automated tasks. They have since implemented that which has made our jobs easier.

Reasons for switching to AccuLynx

AccuLynx is more modern and user friendly. Contractor's Cloud was not as easy to use and seemed outdated.

Vendor Response

Hi Dan - Thanks for leaving a review of AccuLynx! We're glad that you're able to see everything you need in one place and have been able to utilize additional AccuLynx features that we've rolled out. Thanks for being an AccuLynx customer!

Replied November 2020

Janine

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

GREAT Product!

This is the third company that I have worked with that has used Acculynx. Wonderful software. Very use friendly and easy to navigate. I would give this program a 10/10.

PROS

Very user friendly and easy to navigate.

CONS

I wish that the accounting was all inclusive in the software and we would no longer require QuickBooks as well.

Reason for choosing AccuLynx

Because I know the software and had previously worked on it. I knew that it would streamline our business and keep everything organized and easy to manage.

Vendor Response

Hi Janine - Thank you for being an AccuLynx customer and for sharing your review! We're glad that you enjoy the easy to use aspects of our roofing software and we appreciate your feedback regarding the accounting features. We'll be sure to pass that along to our product team! Thanks again!

Replied October 2020

Parker

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Great Software Program but Huge Learning Curve

Acculynx helps streamline our business operations and creates a unified platform to manage our company.

PROS

Acculynx has a ton of features and offers our business the tools needed to shift us into a digital age. The software is still in the early phase of deployment, but we are able to easily track and manage our job prospects and ensure that no possible lead falls through the cracks.

CONS

Generally speaking there needs to be more of a structured and hands-on approach for the implementation of the software. The one-on-one training sessions were a good base for gaining general knowledge of the software, but actually setting up the software to match the needs of our company was difficult and time consuming. The other problem with the software we ran into was the lacking of customizable options within integral parts of the program, like the estimate.

Reason for choosing AccuLynx

The sales pitch was well executed and the promotional offer sweetened the deal.

Vendor Response

Hi Parker - Thanks for leaving a review of AccuLynx. We're glad that you've been able to get started with our software. As you may know, free, unlimited training comes with every AccuLynx account so you can always reach out to us with questions. We appreciate you being an AccuLynx customer and are sharing your feedback with our team!

Replied May 2022

Luke

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

AccuRATE

Overall the Customer Support has been great to us. Although, our Quickbooks integration is still an issue.

PROS

I love the Action Items it has helped my staff stay on track of our Pipeline. Also, the job costing on the reports tab has never been so easy!

CONS

We do feel we should have been offered more extensive training sessions to understand more in depth on the Tools and Production tabs. We do experience issues with quickbooks about every 3rd customer we transfer in our pipeline.

Reason for choosing AccuLynx

It was time for a true change with our software after poor management with our database

Reasons for switching to AccuLynx

Too expensive and disorganized. Did not properly indicate where you were with project. Many duplicated errors. Too busy and not broken down into pipeline organizational methods

Vendor Response

Hi Luke - We're glad that AccuLynx has helped your team stay on track! It sounds like you've been in touch with our support team, but if you ever need a training refresher or have a specific question, definitely reach out to them via email or phone! Thanks for being an AccuLynx customer and for leaving a review.

Replied November 2020

Caleb

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Really nice user experience.

PROS

It is a very intuitive and easy to navigate product. It is easy to learn and very professional looking. The estimate templates really make things easier and faster. I like the price integration with ABC.

CONS

The lack of company cam integration is so frustrating. The photo app in acculynx is not even close to as useful, and I just wish it would let me integrate. The email system is also clunky and not very professional. I don't really like sending emails through acculynx because it is so hard to use. I end up downloading documents to my computer and emailing them with gmail. Basically when I am inside acculynx I love it, but when it has to interact with something else, I find myself frustrated.

Reason for choosing AccuLynx

It seems easy to use and navigate.

Reasons for switching to AccuLynx

Ease of use, better looking interface.

Vendor Response

Hi Caleb - The ease of use, templates, and ABC integration are features that many of our customers love. We hear your feedback in regards to the photo app and email capabilities. We do have a product update coming out shortly that will address some of your key concerns. Thank you for being an AccuLynx customer and for leaving a review!

Replied October 2020

Leslie

Construction

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

A well-supported roofing-specific CRM that integrates well with Quickbooks

Being able to integrate all our CRM and project management functions into one software that also works with our accounting and time clock programs has been invaluable.

PROS

The fact that it's industry-specific means that the software works well for us without having to adjust our business processes to suit its native workflow. But they really have shined on the customer service side of things. They have always been so friendly and responsive any time we've needed help with anything, especially during the setup phase and when we were working on a 3-way integration with two other 3rd party software programs. AccuLynx has truly streamlined our work and allows us to manage a large number of concurrent contracts with a level of detail and awareness we were unable to achieve before.

CONS

There's a definite learning curve to it. The functionality is robust - it just takes a while to learn what you need to use and what you don't and figure out where it's all located. It's not the most intuitive user interface I've ever used, but I recognize that it would also be pretty difficult to pack that much info into the more streamlined, simple UI styles that are becoming the preferred choice.

Shawnda

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2020

Accounting perspective

I like the program overall; some things just needs to be fixed so that it integrate better with QuickBooks and I won't have to do additional unnecessary work.

PROS

I like that it is user-friendly, has good reports, and you can communicate through it.

CONS

I wish it were more adaptable for each particular company (ability to change what things are called on the system and ability to choose what flows into the invoice). We had to get an additional license on QuickBooks for Web Connector to work properly, at a additional cost, which we were not anticipating. When invoices are synced from the Estimate, the title is pulled into the description instead of the details that the salesmen enter, which is useless, because then I have to type it all in. Also, I wish that email responses would come back into Acculynx so that full communication theads could be recorded there. Lastly, I wish that you could edit messages because when you have to write an additional message to correct errors, it leaves room for confusion and possibly more errors on the part of the reader.

Reasons for switching to AccuLynx

We wanted something more all-inclusive.

Vendor Response

Hi Shawnda - Thank you for sharing a review of AccuLynx. Many of our users enjoy the robust reporting features that you mentioned. We hear your feedback regarding the accounting features and QuickBooks integration and have passed that onto our product team. Thanks for being an AccuLynx customer!

Replied November 2020

John

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Can’t operate without it

I find it very easy to use and it seems to only get better. The customer support is great as well.

PROS

I absolutely love Acculynx. It is so easy to use and has everything we need in one place. I have been using Acculynx for 5+ years and it has eliminated pretty much every system that we used in the past. I can see information from every job we have ever done whether I’m in the office or in the field. It is our all in one solution.

CONS

The mobile app could be more powerful. For example, sending PDFs or photos from the mobile app would be very helpful. Along with updating contract worksheets.

Vendor Response

Hello John - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of AccuLynx's tools and integrations. We recently introduced the new AccuLynx field app. So make sure to check out the new updates. Thank you for being an AccuLynx customer!

Replied March 2023

Caleb

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed March 2015

Established and Adapting

For roofing and siding specific software this is probably the oldest one out there. Especially when you look only at the web based platforms. There are many newer companies that are looking to take them on now though. We made the switch to Acculynx 2 years ago. From the very beginning it has greatly increased the quality of information being retained from job start to finish and the interoffice comunication. There are a lot of certain things about it that we have small annoyances with but realistically they can't make a functional software that is both easy to use and perfect for everyone. There are many times that this has saved our behinds by being able to access a back up of the original file documents and photos. No more going to find the paper file to get an answer. Or calling the estimator or crew and ask them to remember their visit from last month. All photos and doucments and comments and emails can be run through the program and access from virtually any device at any time. The message board has come in hand with some small claims as each comment is permanent and has a date stamp we can prove activity, attendance, and contact attempts should someone claim lack of due dillegance on our part. That said. We have found their email service to be unreliable, It often ends up in spam filters and if the email address is wrong we won't receive a bounce back notice. And it doesn't comply with the new Anti spam laws (for canada). Instead we use our regular email service. As an update on the previous comment. They have changed their 1800 number so it works for Canada now. Also the features checklist isn't accurate here. It can handle Billing and Invoicing, though it is more functional in conjunction with Quickbooks. (will integrate with quickbooks.) It does do job scheduling, lead management, permit management, purchase orders, supplier management, task management, client communication, One tip though. the initial transition can be rough to start. Whatever you think you will need for training and initial setup. Double it. We got 75% ready and then started using the program and most of our frustrations have been our own fault. Take the time to get it completely set up and run everyone through exactly how you want it used. They are constantly up dating the program and some major changes are coming in the next year that will put them out front in the roofing software game again.

Sam

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Pretty Sweet

Overall, I would say the software is pretty great. A few tweaks here and there and it could really be way above the rest.

PROS

The software as a whole has a pretty user-friendly set up. I think the dashboard is probably my favorite part personally because it just gives you a great snapshot of everything that is going on in real time. Any tab or screen you go to is very easy to figure out with just a few clicks.

CONS

So far, I think the thing I least like about this software is the way you handle a change order. I think a change order should have an extra tab on the Contract page within the job and there should be a way to track them and submit within the job. Also, the permit tracking I would say leaves a little to be desired. I think it should be a little more customizable, especially in regards to municipalities. For example, there could be a drop down to select where the permit is being pulled so that you can run reports and be able to plan your runs accordingly.

Vendor Response

Hi Sam - Thanks for being an AccuLynx customer! We also love the "birds eye view" that the dashboard offers. We hear your concerns regarding change orders and permit tracking, and are sharing your feedback with our product team. Thanks again!

Replied October 2020

Tim

Construction, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

My priceless

As with any program it takes time to learn to use any good program, especially as you feel your being left behind as you grow older. I currently use Acculynx in roofing sales & have kept records a few other technological ways for past roofing companies. Nothing works as well as Acculynx! Since joining the sales team here & learning to use Acculynx., I’m excited to see the move forward to constantly better themselves through technological improvements. Thank you for such a great product! The best is yet to come!

PROS

I absolutely love knowing my clients information is totally accessible in such an immediate cellular format as simple as my cellphone. I do most of my infield work at a moment’s notice, set an appointment, update files, send an email or text spontaneously. It’s an on-the-go priceless tool to have on my side! Our statewide office staff, managers, supervisors, owners & entire sales staff utilize Acculynx in such a way that makes us feel that we are all located in the same small town USA office! My jobs get done timely & flawlessly thanks to you Acculynx!

CONS

I’m hoping to upload docs in .PDF format in the future!

Vendor Response

Hi Tim - Thanks for sharing a review! We're glad that AccuLynx has helped you keep client information organized when you're on the go. We also hear your feedback regarding PDF documents and are passing this onto our product team. Thanks again!

Replied November 2020

Haley

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

This software is amazing

I used Acculynx daily for many years. I believe Acculynx's product development team truly listens to the feedback of their customers. Their support staff was amazing and I was always able to speak to someone when I wanted to. Sometimes I would call and ask "can I do this on Acculynx?" and they usually walked me through how to pull whatever information I wanted from them. This software is a true project management software, but can be used somewhat as a CRM.

PROS

After Acculynx overhauled their reporting feature at the end of 2017 (I think?) everything changed for me. Their custom reporting was incredible. The amount of programs they could integrate with was incredible. Acculynx was a complete 10/10 for me.

CONS

When using Acculynx, there were a few features I wish were a little more customize-able as far as field within a contract/registrant/lead. I also think the addition of a mass mail/CRM feature would truly set them over the edge to excellence.

Vendor Response

Thank you so much for sharing your review Haley. We appreciate you being a customer!

Replied December 2019

Cj

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Overview of Acculynx

The best I have ever used for an overall system. No other CRM has it's capabilities from within the app. The only thing I wish they would fix is the photos. The customer service is 100% the best on the market, and for someone like me, that has a lot of questions that is very important! I am not tech savvy. The tech support is the best! Period!

PROS

The ease of uploading clients and tracking them through the process. You can also add custom fields that have to be completed frome lead status, prospect, approved, completed, invoiced, closed

CONS

The Acculynx photo app. I feel like it is not that great. Also uploading the photos to a file is sometime a pain.

Reason for choosing AccuLynx

Easy the best CRM with all the other features you need in one! Also no long contract!

Vendor Response

Hi Cj - Thanks for sharing a review! We're glad that you've been able to easily track your jobs within AccuLynx. We also hear your feedback regarding photos and have shared that with our product team. Thanks again!

Replied February 2022

Amber

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Ease of use

It is an excellent communication tool for a business with multiple employees when the software is used correctly.

PROS

extremely user friendly and is set up to follow operating procedures within any company in a consistent and accurate work flow

CONS

there have been some problems in the software which have been written off by support as "Glitches" and I had one help desk ticket out which was never resolved. I was not with this company at inception of Acculynx but my experience with the staff and Acculynx after they have used it for 2 years is the training (or lack thereof) from acculynx was sub-par. The staff in our company had zero work flow with the software. I know that aspect is the job of the company super users but apparently there were none in our business as operating procedures of our CRM did not exist and there was zero consistency with our users.

Reason for choosing AccuLynx

I was not working for the company when this product was chosen

Christina

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed November 2022

Great product but needs to be tailored better…

We are still new to this, but we thoroughly love what we can do so far. Frustrated at some things that feel like they should be simple.

PROS

I love the ability to put everything into this. One place to look for everything and see its status.

CONS

This app is great but things need to be expanded on. Templates are not provided for things like quotes, estimates and invoices.They should be provided as an option to use unless hey want to import their own. It’s hard enough learning new software and trying to fight a new template on top of it.Also, the tasks aren’t very clear on how they are set up. I have tasks being emailed to the wrong people.

Reason for choosing AccuLynx

The ability to integrate with SRS, Eagleview and Quickbooks.

Reasons for switching to AccuLynx

Needed more of a all in one.

Vendor Response

Hi Christina - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of the software's tools and integrations. Learning new software can be tough so don't forget whether you'd like to learn how to use a particular feature or have a question about your account, we're just a phone call or email away. We appreciate you being an AccuLynx customer!

Replied December 2022

Barb

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Need other options

A lot!! Just using messages and tagging employees, workers we can get the little things done to make our customers happy and a happy customer is what EVERYONE wants!!!!

PROS

The ease of the whole software and simple, very easy to upload pics, docs, etc.

CONS

Would like this to change or add on: 1-Job number - you should be able to change yourself and not being able to change starting job number. Ours starts with the year 19-9001 would like to see 19-0001 2-Customer in record you should be able to add another contract to their record. Can't do it. Say further down the road they want basement waterproofing, have to add another record, same but different job. 3-Need to cater to basement waterproofing and crawlspace encapsulation, [SENSITIVE CONTENT HIDDEN] could tell you what see needs or would like added. 4-The reports can be more flexible (I called in on that one) they couldn't do anything.

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