FCS is a cloud-based software system that is suitable for roofing businesses of any size. The solution’s real-time processing allows data to be captured remotely on any device. Key features include customer relationship management (CRM), company record management, inspection documentation, invoicing and project tracking.

FCS helps roofing contractors to create a repeatable business model and manage communication with their customers. The built-in CRM module enables them to capture customer details using pre-built custom forms. The marketing and lead tracking features allow them to prioritize leads and schedule work orders accordingly.

FCR Roofing comes with a self-service client portal, that allows clients to submit their requirements, track work schedules and job progress, make payments and more. Users can download real-time inspection reports using pre-built reporting templates or can design their own templates with business branding for reporting.

Support is offered via phone and email.



4 Reviews of FCS Roofing

Overall rating

4.0 / 5 stars

Showing 1 - 4 of 4 reviews

April 2018

Amanda from Emerson Home Services LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

I would reccomend this to a company who really has the time and energy to invest in learning how to use it.

Pros

We chose this software to help with scheduling and customer management we were told it's easy to use, but we are only slowly learning how o use all of the features.

Cons

Customer support is sometimes slow, but has always helped us in our development, and with navigating the app.

November 2015

Rodger from Saint raphael roofing


Ease-of-use

3.5 of 5

Customer support

1 of 5

Functionality

2.5 of 5

November 2015

Mad that I can't get a reps help

Pros

I like the program and love the results though it would be nice to have some help for the problems in the program.

Cons

I want to be able to speak to someone about the day to day problems that I'm having with the system to try to better it.

June 2015

Anthony from R.H. Marcon, Inc.


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

June 2015

Roofing Contractor

Pros

FCS has an easy to understand user interface, centralized location for all of our client's information, and a supportive staff that are constantly open to tweaks within the system. When we provide suggestions for improving the interface, FCS typically implements the suggestions in a very short time. Also, the ease of invoicing makes this such a desirable product. We have always had a great service department but with FCS we've created a self sustaining, well oiled machine.

Cons

The time card application is a bit jerky but we are slowly learning to use its features. There is no dedicated app located in Google Play or Apple's App store.

June 2015

Phil from Kaplan paving


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2015

I've been using for 2 years

Pros

Web based and the service is phenomenal . I recommend this product for everyone. Very user friendly

Cons

There is nothing I don't like about this product. The experience has been great